Buffalo Technology WLA-AWCG Problem scenarios, AirStation Pro cannot be found on the network

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6.1 About this chapter

This chapter can be used as a reference for troubleshooting and tips. If you should encounter any difficulties during the installation or configuration of the AirStation Pro or any of its peripherals, follow these troubleshooting tips.

6.2 Problem scenarios

This section describes some of the problem scenarios that can occur when using the AirStation Pro.

AirStation Pro cannot be found on the network.

Network adapter on your PC cannot be found.

Network driver fails at installation.

AirStation Pro IP address is not assigned.

Settings screen is not displayed.

Cannot connect to the LAN.

Search is taking a long time to display other computers

For each problem scenario, at least one possible cause is identified and some solutions are suggested.

6.2.1 AirStation Pro cannot be found on the network.

This problem could be due to the following reasons:

Cause 1:

AirStation Pro is not properly turned on.

Solutions:

When the AirStation Pro is switched on, ensure that the power LED indicator is on also.

If the AirStation Pro is connected to a hub, you should ensure that the hub itself is switched on.

59Troubleshooting WLA-AWCG User Manual

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Contents WLA-AWCG User Guide Table of Contents Glossary Index About this Manual About this chapter Scope of the manualRelated reading Online HelpTypographic conventions Terms and conventionsStandard terms Safety information SymbolGetting Started AirStation Pro pack Setting up the AirStation ProHardware requirements Initial setup Software requirementsConnecting to a hub Installing the Wireless LAN card Installing the Wireless LAN card on a desktop PCInstalling an AirStation Wireless LAN card on a laptop PC Adding an external antennaAttaching the antenna adapter Displaying the antenna adapter connector Getting Started Attaching the external antennaChecking the connection to the external antenna From Client Manager screen, select File, Manual AirStation Pro found on the network Getting Started From the File menu, select Test Connection, Diagnostic Connection test result Getting StartedConnection test results Connection test resultsAntenna connections and transmission ranges Scenario Range at 11Mbps Range at 2 MbpsProduct Overview Main features of the AirStation Pro LED Indicators For details on these features see , 7Diagnostic Indicator AirStation Pro ports Access point to access point communicationExternal access point communication Internal access point communication Typical Star Configuration Typical Chain ConfigurationChain type communication Chain type communication Product OverviewPage AirStation Pro Installation Windows 95/98/ME Installing the AirStation ProNetwork adapter installation System Properties Device Manager dialog box is displayed Checking the TCP/IP settings IP configuration dialog boxIP information AirStation Pro Installation Installing the AirStation Manager Software Simple Installation Wizard dialog boxSelect Install the AirStation Manager option Connecting to the AirStation Pro Installation confirmation message Click OKField Default Setting Click OK Verify connection dialog box is displayed Select Admin, Set IP address IP address setting dialog box is displayedChecking basic settings of the AirStation Pro On the Settings screen, click Standard SettingsNetwork password dialog box Enter root in the Username field Standard settings confirmation screen Check the reception of the external antennaConfiguring AirStation Settings Configuration options Displaying the Settings screenClick Advanced Settings Registering multiple AirStation Pro MAC addressesBasic Settings screen Setting up roaming Click ReturnConfiguring the AirStation Manager settings Configuring a Wireless client for roamingSetting up AirPort configuration Select Apple Menu, AirPortSetting up WEP security Restricting Wireless LAN PC’s Setting up passwords Password Setup screenPage Configuring channel settings Setting up routingRouting Setup screen is displayed Setting up the Packet Filter Diagnostics AirStation Pro details displayed on the Diagnostics screen Troubleshooting AirStation Pro cannot be found on the network Problem scenariosSolutions CauseChecking the ESS-ID for Windows 95/98/ME Checking the ESS-ID for Windows TCP/IP is not installed Network adapter on your PC cannot be foundNetwork adapter drivers have not been installed Network adapter is displayed with Network adapter fails at driver installation AirStation IP address is not assignedSettings Screen is not displayed Cannot connect to the LANEnter your Username and Password Search is taking a long time to display other computers Page Appendix About this appendix Checking the version of WindowsChecking that the protocols are added Restoring AirStation Pro factory settingsConfiguring protocols Windows NT On the Start menu, select Settings, Control Panel Select the Protocol tab Select Microsoft from the Manufacturers panel Adding protocolsSelect Network Component Type dialog box is displayed Select TCP/IP from the Network Protocols panel Windows NTSpecifying the IP address Select Internet Protocol TCP/IPWindows 95/98 TCP/IP Properties IP Address dialog box is displayedSelect the Specify an IP address option Automatically Network Protocols dialog box TCP/IP Properties IP Address dialog box Select the Specify an IP address optionClick LAN Settings Checking Web browser settingsUsing Internet Explorer Internet Options Connections dialog box is displayedLocal Area Network LAN Settings dialog box is displayed Local Area Network LAN Settings dialog boxOpen Netscape Navigator Using Netscape NavigatorOpen Internet Explorer Preferences dialog box Dhcp Dynamic Host Configuration Protocol server Access PointConfiguration PC DNS Domain Name Server or ServiceFirmware ESS-ID Extended Service Set IDEthernet Ieee Institute of Electrical and Electronic EngineersLED Light Emitting Diode MAC Address Media Access Control AddressLAN Local Area Network ProtocolWired LAN and Wireless LAN WDS Wireless Distribution SystemWEP Wired Equivalent Privacy Straight-through cableWireless channel Index Using Internet Explorer 82 using Netscape Navigator FCC Statement