Asante Technologies 6000 Series Contacting Asanté Technical Support, Technical Support Hours

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Technical Support

Contacting Asanté Technical Support

To contact Asanté Technical Support:
Telephone	(800) 622-7464
Fax	(408) 432-6018
Fax-Back	(800) 741-8607
	(408) 954-8607
Internet Mail	support@asante.com
World Wide Web	http://www.asante.com
Bulletin Board Service (BBS)	(408) 432-1416
ARA BBS (guest log in)	(408) 894-0765
AppleLink mail/BBS	ASANTE
FTP Archive	ftp.asante.com

Technical Support Hours

6:00 A.M. to 5:00 P.M. Paciﬁc Standard Time USA, Monday – Friday.

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Contents IntraSpection Personality Module Copyright Notice Table of Contents Management Technical Support MenusPage About This Manual Chapter ContentsAudience Document ConventionsIntraStack 6000 Series Personality Module IntraSpection Personality ModulesDevice Information Personality Module Front Panel Image Management Options Server Minimum System RequirementsClient Page Installing a Personality Module InstallationInstallation Installing a Personality Module Page Accessing the Device Discovered network map Device Symbol Device IconDevice Information Device Page ComponentsDevice Information Front Panel Image Personality Module Group Numbering Front Panel ImageSelecting an Item Selecting the Device for ManagementButtons Menu ComponentsTables Table ColumnsConﬁguration Tasks Performing Basic Management FunctionsManagement Tasks Management Map Icon Setting Community StringsIntraSpection Map Manager IP Agent Protocol Group table Conﬁguring IP InformationAgent Information table Conﬁguring Out-of-Band InformationConﬁguring Bootstrap Parameters Click Identify Conﬁguring Device Identiﬁcation InformationClick Validate Updating the DeviceClick PortInfo Viewing Port ParametersClick AutoNegotiate Conﬁguring Port ParametersClick PortCtrl Conﬁguring Broadcast FilteringConﬁguring Store-and-Forwarding Port Control table Enabling or Disabling a Port10 Reset Agent table device reset Resetting the IntraStackImportant a maximum of four trap receivers is Managing Trap ReceiversDeleting a Trap Receiver Entry Click MonitorIP Viewing the Port Address TableViewing the Port Address Table Click swAgentSW Performing a Software UpgradePerforming a Software Upgrade Management Downloading a Conﬁguration File Management Conﬁguring Telnet Idle Time-Out 15 Switch Agent Software Group tableDisabling or Enabling Spanning Tree Conﬁguring the Spanning Tree ProtocolConfiguring the Spanning Tree Protocol Click Spanning Conﬁguring Spanning Tree ParametersConfiguring the Spanning Tree Protocol Viewing Counter Statistics Table Format Viewing StatisticsViewing Counter Statistics Graph Format 19 Counter Statistics graph format Click PktTable Viewing Packet Statistics Table FormatClick PktGraph Viewing Packet Statistics Graph FormatViewing Statistics Page IPAgent Menu Description ConﬁgurationIdentify AgentAutoNegoti ResetMenu Description BankImage ControlPktTable Menu Description GraphPktGraph Identify Agent FWVersion Major Field Description Baud RateRevision Model NoIP Agent Menus SwAgentSW Field Description Image Server Reset WaitReset Left Telnet TimeOutEEPROMSize SwAgentHWField Description DRAMSize FlashRAMSizeGroup Capacity SwBasicField Description Type Back Plane TypeMinorVersion BankImageField Description Index MajorVersionField Description Group Number ResetControl Field Description ActionAutoNegotiate RestartAutoConﬁg Field Description LocalAbilityAdvertisedAbility ReceivedAbilityGroupInfo Group MonitorIPField Description IP Address MacAddressField Description Group PortCtrlStNFw Field Description PortInfo Address TrapRecvField Description Status Trap ReceiverSpanning Hold Time Forward DelayField Description Maximum Age Hello TimeBridge Hello Time DelayField Description Bridge Maximum AgeReceive Port FilterForwarding Physical AddressStatistics ValidateEtherStatsCollisions the total number of collisions Graph PktTable PktGraph Page Technical Support Hours Contacting Asanté Technical SupportPage Numerics IndexIndex-ii Index-iii Index-iv Vlan ID IIS Index-vii Snmp Index-ix Vlanid