Motorola SM56 quick start Troubleshooting, Recovering From an Unsuccessful Upgrade Windows 95/98

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1.Obtain the latest software version from your direct modem supplier.

2.Run sm56set.exe and follow the Upgrade Wizard prompts. The upgrade utility retains a backup of your previous modem version in a folder called \Windows\Motorola\Motbak95. It also retains the current modem COM port so all communication applications will continue to function correctly.

Recovering From an Unsuccessful Upgrade (Windows 95/98)

If , after an SM56 upgrade, you have problems with the new driver, you can restore your previous SM56 software installation as follows. Perform all of the following steps.

1.Open the Control Panel. Select Add/Remove programs.

2.If SM56 Modem is in the list of installed programs, click on SM56 Modem, then Click Add/Remove to run the un-install program.

3.Open the \Windows\Inf\Other folder. Delete all Motorola INF files that are listed there.

4.Open the Control Panel and determine if the SM56 Modem Control Panel icon is there. If so, close the Control Panel; open the windows\system folder; and delete the mca.cpl file.

5.Restart the computer.

6.Upon restart, re-install the SM56 modem from the backup directory -- \Windows\Motorola\Motbak95. This will reinstall your previous modem software.

SM56 Software Upgrade Procedure (Windows NT 4.0)

1.Make a backup of your current modem software version -- copy all the files in \Windows\Motorola\MotsetNT folder.

2.Un-install your current software -- run the SM56 Modem Uninstall from Add/Remove Programs in the WindowsControl Panel.

3.Delete the Motorola SM56 modem INF files from \Program Files\Inf\Other

4.Restart the computer and perform a complete SM56 modem install (including COM port) again using the new drivers.

Recovering From an Unsuccessful Upgrade (Windows NT 4.0)

2.Un-install your current software -- run the SM56 Modem Uninstall from Add/Remove Programs in the Windows Control Panel.

3.Delete the Motorola SM56 modem INF files from \Program Files\Inf\Other.

4.Restart the computer and perform a complete SM56 modem install (including COM port) again, this time using your previous software version backup files (see Step 1 of NT 4.0 upgrade procedure).

12 Troubleshooting

If there is a problem making or receiving a call or transmitting data, and your communications application does not explain the problem, check the following list of symptoms and tips.

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Contents
Overview ContentsIntroduction Page Recommended CPUs Personal Computer RequirementsLevel 2 Cache Benefits Preparing the Computer for SM56 InstallationCompatible Operating Systems System RAM RequirementsSound Card Compatibility Tapi ConnectorSM56 Pin Signal SM56 Hardware Installation ProcedureOn-Board Microphone and Speaker Jacks Installing on Windows 95/98 Installing SM56 Software on Windows 95/98Install a COM port for the modem Installing SM56 Software on Windows NTCOM Port IO Address Verifying SM56 Software Installation Verifying Proper Modem InstallationInstall the SM56 modem software Run modem diagnostic from the SM56 Control PanelChanging the Operating System Select Programs--Accessories--HyperTerminalVerifying SM56 Hardware Operation Bit Windows 95/98 Applications Using the SM56 ModemDOS-Based Applications and Games SM56 Un-Install Procedure Un-installing and Upgrading the SM56 ModemSM56 Software Upgrade Procedure Windows 95/98 Recovering From an Unsuccessful Upgrade Windows 95/98 TroubleshootingSM56 Software Upgrade Procedure Windows NT Recovering From an Unsuccessful Upgrade Windows NT∙ There is no dial tone ∙ The modem installs at COM 5 or higherUncheck the Use Automatic Resources check box ∙ The modem does not answer incoming calls ∙ The modem cannot complete a connection to another modem∙ The modem disconnects while transmission is in progress ∙ The computer runs slower than usualSelect If You Have a Hardware Conflict ∙ The modem does not respond to AT commandsCheck the Use Error Control-Required to Connect box ∙ How to Add AT Commands∙ The modem connects then meaningless characters appear Select ConnectionUnderstanding Microsoft Windows Logo Certification Reporting Problems and Contacting the Modem SupplierAn Overview of the V.90 Protocol Appendix B Software License Agreement Appendix a SM56 SpecificationsPage Readme 04/12/99 JHowley
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