13 Reporting Problems and Contacting the Modem Supplier
If you have a problem with the modem, ensure that the problem and its solution are not shown in the Troubleshooting section. If you cannot resolve it through troubleshooting, send the following information in an email to your direct modem supplier or PC vendor, so that they will be better able to resolve the problem.
Information about your computer:
∙Brand and model
∙CPU type (Pentium, Pentium II, AMD, etc.) Specify if MMX
∙CPU clock rate
∙Amount of Level 2 cache memory
∙Operating system and version (Windows 95 OSR revision level, Windows 98, etc.)
Information about your modem:
∙SM56 modem card version; modifications to your SM56 modem card
∙SM56 version number (find this with the ATI3 command; or with the More Info button in the SM56 Control Panel appplication)
Information about your setup:
∙The telephone number you are calling from
∙The telephone number you are calling to
∙If performing a lab test, a detailed description of the equipment used
∙The remote modem information
Information about the problem:
∙The actions and steps that you performed
∙A description of what you saw; be specific
∙A description of what you expected to see
14 Understanding Microsoft Windows Logo Certification
Microsoft's WHQL (Windows Hardware Quality Logo) is targeted at commercially marketed desktop applications that run on the latest released versions of Windows 95, Windows 98, and Windows NT Workstation. It is not intended for client/server or Windows NT Server applications. The goals of the logo certification program are to improve Windows hardware and software quality, increase
To receive the logo, a product must show proof of compatibility with Windows 95/98 and NT. These include making sure that a device:
∙Installs and registers itself properly with the operating system
∙Is reliably functional and stable
∙Removes itself (minus its core components) using an automated uninstaller
∙Supports Universal Naming Conventions (UNC) and Long File Names (LFN)