Motorola SM56 ∙ The modem does not respond to AT commands, Select If You Have a Hardware Conflict

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You cannot enter tone selections successfully when calling tone-driven applications

1. When dialing a remote system that requires you to enter selections using the telephone keys,

such as a voice-mail

depot or bank-account information provider, you can lengthen the

duration of the tones your modem sends, so that the

remote system can detect them better.

To adjust DTMF tone length, use the AT+VTDn command, where n specifies

the tone

duration.

 

 

 

The modem does not respond to AT commands

1.Ensure that your communications software is configured to use the same COM port as the modem's COM port.

2.Reset modem parameters to default options by entering AT&F; then re-enter custom options.

3.SM56 builds after Build 50 require setting the S46 register to 23 before AT&T1 will perform the Local Analog Loopback (LAL) hardware test.

The modem responds to commands, but they do not appear on the screen

Ensure that the local display echo option is enabled by entering ATE1.

You've installed a new peripheral device; now the modem does not work

1.In the Windows desktop tray, select Start.

2.Select Help. The Windows Help Topics window appears.

3.Select the Contents tab.

4.Select If You Have a Hardware Conflict.

5.A series of troubleshooting actions appears. Follow the appropriate sequence.

You hear feedback (noise) from the PC sound system (Data/Fax/Speakerphone modems)

1.Position the speakers at least three feet (1 M) away from the microphone.

2.Ensure that the speakers are facing away from the microphone.

3.Turn down the speaker volume.

Image 16 Contents
Overview ContentsIntroduction Page Personal Computer Requirements Recommended CPUsPreparing the Computer for SM56 Installation Level 2 Cache BenefitsCompatible Operating Systems System RAM RequirementsTapi Connector Sound Card CompatibilitySM56 Pin Signal SM56 Hardware Installation ProcedureOn-Board Microphone and Speaker Jacks Installing SM56 Software on Windows 95/98 Installing on Windows 95/98Install a COM port for the modem Installing SM56 Software on Windows NTCOM Port IO Address Verifying Proper Modem Installation Verifying SM56 Software InstallationInstall the SM56 modem software Run modem diagnostic from the SM56 Control PanelChanging the Operating System Select Programs--Accessories--HyperTerminalVerifying SM56 Hardware Operation Bit Windows 95/98 Applications Using the SM56 ModemDOS-Based Applications and Games SM56 Un-Install Procedure Un-installing and Upgrading the SM56 ModemSM56 Software Upgrade Procedure Windows 95/98 Troubleshooting Recovering From an Unsuccessful Upgrade Windows 95/98SM56 Software Upgrade Procedure Windows NT Recovering From an Unsuccessful Upgrade Windows NT∙ There is no dial tone ∙ The modem installs at COM 5 or higherUncheck the Use Automatic Resources check box ∙ The modem cannot complete a connection to another modem ∙ The modem does not answer incoming calls∙ The modem disconnects while transmission is in progress ∙ The computer runs slower than usual∙ The modem does not respond to AT commands Select If You Have a Hardware Conflict∙ How to Add AT Commands Check the Use Error Control-Required to Connect box∙ The modem connects then meaningless characters appear Select ConnectionReporting Problems and Contacting the Modem Supplier Understanding Microsoft Windows Logo CertificationAn Overview of the V.90 Protocol Appendix a SM56 Specifications Appendix B Software License AgreementPage Readme 04/12/99 JHowley
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