Multitech MT5600BA, MT5600BL Appendix D - Upgrading the Firmware, Introduction, Upgrade Overview

Page 53

Appendix D - Upgrading the

Appendix C - Upgrading the Firmware

Appendix D - Upgrading the

Firmware

Introduction

Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed or new features are added.

Since the firmware in your modem is stored in flash memory, you can upgrade it yourself in a few minutes by using the following procedures.

Upgrade Overview

The upgrade procedure consists of the following steps, which are described in greater detail in the following sections.

1.Identify the model number and firmware version of your modem.

2.Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it.

3.Download the upgrade file for your modem.

4.Extract the firmware .HEX file and the appropriate flash upgrade program from the file you downloaded.

5.Document and clear your stored parameters.

6.Upgrade the modem’s firmware using the .HEX file and the flash upgrade program.

7.Restore your parameters.

Step 1 - Identify the Modem Firmware

You must know the model number and firmware version of your Multi-Tech modem to know whether or not you should update it.

1.Run your favorite terminal program. If you are using Windows, you can use HyperTerminal.

2.In the program’s terminal window, type AT&F. Even if you cannot see the AT&F command on your screen, be sure to type it completely, and then press Enter. If the modem does not respond with OK, repeat the AT&F command.

3.Now type ATI3, press Enter and record your results. The firmware version should appear first in the response, which should look similar to the following:

ACF3_V1.702a_V90_P21_FSH

Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide (S000276E)

53

Image 53

Contents MT5600BA-V.92 MT5600BA-V.90 MT5600BL-V.90 MT5600BA/BL SeriesData/Fax Modem User Guide Record of Revisions MultiModemII User GuideTrademarks PatentsMultiModemII User Guide Table of ContentsTable of Contents None of the Indicators Light About AT Commands Chapter 1 - Description and FeaturesFeatures Product DescriptionSafety Warnings Step 1 - Connect the Modem to Your System Connect theTwo-Wire Leased LineConnect the Modem to Your PC Connect the Modem to the Telephone Line Dialup ConnectionConnect the Modem to the AC Power Outlet Connect the Four-Wire Leased LinePower-On Test Connect the Phone to the Modem OptionalInstalling the Modem Driver for Windows 98/Me/2000 XP Step 2 - Install the Modem DriverInstalling the Modem Driver for Windows NT Removing an Old Modem DriverUsing the LCD Panel Step 3 - Setting Your Country or Region CodeUsing the Global Wizard MT5600BA-V.92 OnlyUsing AT Commands Step 4 - Install PhoneToolsHow to Change the Country/Region Code How to Verify the CodeLED Indicators Chapter 3 - Using the Front PanelModem Configuration Menu Structure Liquid Crystal Display LCDOption Selection Trunks Menu OverviewLimbs BranchesLimbs Twigs Status TrunkLimbs Basic Options TrunkBranches TwigsContinued from previous page Basic Options Trunk, continuedAdvanced Options Trunk Advanced Options Trunk, continued Limb Remote Configuration Options TrunkDiagnostic Options Trunk Caller ID Options Trunk Phone Number Memory Options TrunkStatus Menu OptionsBasic Options ASYNC, NORM? Normal asynchronous transmission using the Advanced Options VIEW S-REGISTER SETTINGS. Use the Æ, È, ÇÅ, and Enter buttons to select the number of the S-register whose value you want displayed. To scroll through a list of digits, press the ÇÅ and È buttons. To go to the next position, press the Æ button. To back up or to exit without saving, press the Æ button several times. To display the value, press the Enter button. Same as the Sr? command Phone Number Memory Options Remote Configuration OptionsDiagnostic Options Caller ID Options Chapter 4 - Leased Line Operation Two-Wire SetupFour-Wire Setup Dial Backup and Leased Line Restoral Setup Dial Backup and Leased-Line Restoral10. Press the Æ button to go to the next digit in the number Basic Procedure Chapter 5 - Remote ConfigurationSetup Changing the Remote Configuration PasswordChanging the Remote Escape Character AT Command Method Setup ProceduresChapter 6 - Callback Security Turning Callback Security On and OffFront Panel Method Assigning Callback PasswordsAT Command Method Front Panel Method Assigning Callback Phone NumbersCalling Procedure Command #DBn Callback Enable/Disable Callback Security CommandsCommand #CBN y= - x Store Callback Number Command #CBP y= x Store Callback PasswordCallback Assignments Form LocationPasswordPhone NumberNone of the Indicators Light Chapter 7 - TroubleshootingThe Modem Does Not Respond to Commands The Modem Cannot Connect When Dialing The Modem Disconnects While Online Data Is Being Lost The Modem Cannot Connect When AnsweringFile Transfer Is Slower Than It Should Be Fax and Data Software Can’t Run at the Same Time There Are Garbage Characters on the MonitorThe Modem Doesn’t Work with Caller ID FCC Part 68 Telecom Appendix A - Regulatory ComplianceCanadian Limitations Notice Fax Branding StatementNew Zealand Telecom Warning Notice EMC, Safety, and R&TTE Directive ComplianceInternational Modem Restrictions South African Notice Appendix B - Technical Specifications loop Appendix D - Upgrading the Firmware Upgrade OverviewIntroduction Step 1 - Identify the Modem FirmwareStep 2 - Identify the Current Firmware Version Step 3 - Download the Upgrade FileStep 4 - Extract the Upgrade Files Step 5 - Clear Your Stored Paramenters Step 6 - Upgrade the Modem’s FirmwareStep 7 - Restore Your Parameters Using the Terminal Program Minicom to Verify Operation Appendix E - Installing a Modem Under LinuxStandard Linux Serial Port Definitions InstallationCalling the ISP Using the Modem to Call the InternetAnswering Calls 3. Select Dialup Configuration ToolRS-232 Pin Descriptions Appendix F - Pin DescriptionsAppendix F - Pin Descriptions RS-232 Cable PinoutsDTE Mini-DIN 8-pin connector Leased Line PinoutsDCE DB-25 connector HSKi CTS HSKo RTSIndex