Scientific Atlanta EPX2203, DPX2203 manual Internet Service Frequently Asked Questions

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Internet Service: Frequently Asked Questions

Introduction

This section provides answer to frequently asked questions about cable modem Internet service. For questions about cable modem telephone service, see Telephone Service: Frequently Asked Questions, later in this guide.

Frequently Asked Questions

Q.What if I don’t subscribe to cable TV?

A.If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on cable services, including high-speed Internet access.

Q.How do I arrange for installation?

A.Professional installation from your cable service provider may be provided. A professional installation ensures proper cable connection to the modem and to your PC, and this installation ensures proper configuration of all hardware and software settings. Contact your cable service provider for more information about installation.

Q.How does the WebSTAR Cable Modem connect to my computer?

A.The cable modem connects to the USB port or the 10/100BaseT Ethernet port on your PC. If your PC is not equipped with an Ethernet interface, an Ethernet card is available from your local PC or office supply retailer, or from your cable service provider.

Q.Once my cable modem is connected, how do I access the Internet?

A.Your local cable service provider becomes your Internet Service Provider (ISP), offering a wide range of services including e-mail, chat, news, and information services. Your cable service provider will provide the software you will need.

Q.Can I watch TV and surf the Internet at the same time?

A.Absolutely! If you subscribe to cable television service, you can watch TV and use your cable modem at the same time by connecting your TV and your cable modem to the cable network using an optional cable signal splitter.

Q.Can I run more than one device on the modem?

A.Yes—a single WebSTAR cable modem will support up to 31 Ethernet devices utilizing a user-supplied Ethernet hub that you can purchase at your local PC or office supply retailer. Another user at your location can simultaneously connect to the USB port on the cable modem. Contact your cable service provider for further assistance.

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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide

4004041 Rev A

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Contents WebSTAR DPX2203 EPX2203 VoIP Cable Modem User’s Guide Overview IntroductionThis Guide This Section Important Rules for Safe OperationCleaning the Equipment PlacementRead and Retain These Instructions Important Rules for Safe Operation Grounding Power Cord ProtectionPower Sources Damage that Requires ServiceSection B Before You Begin Check Your Equipment Equipment ChecklistSection C Front and Back Panel Components Front Panel Components WebSTAR Cable Modem Front PanelBack Panel Components WebSTAR Cable Modem Back PanelFunctions of the Front Panel Lights Initial Power Up, Calibration, and RegistrationFront Panel Lights During Normal Operations Normal OperationsFront Panel Lights During Special Conditions Special ConditionsInternet Service Overview Section D Internet Service InstallationInternet Service Before You Begin Contacting Your Local Cable Service ProviderSelecting a Location for Your Modem Minimum System Requirements for PCs Internet Service System RequirementsInstallation Diagram Internet Service Install the Cable ModemInstalling the Modem for High-Speed Data Service Microsoft Windows 95, 98, 98SE, and ME Internet Service Configure TCP/IPResults Microsoft Windows XP Microsoft WindowsMacintosh Microsoft Windows 98, 98SE, or ME Internet Service Install USB DriversMicrosoft Windows Microsoft Windows XP Frequently Asked Questions Internet Service Frequently Asked QuestionsCommon Troubleshooting Suggestions Internet Service TroubleshootingCheck and Correct Telephone Service Overview Section E Telephone Service InstallationTelephone Service Before You Begin Selecting a Location for Your Modem Telephone Device Types Telephone Service Telephone RequirementsTelephone Wiring Requirements Number of Telephone DevicesInstalling the Cable Modem to Provide Telephone Service Telephone Service Install the Cable ModemInstallation Diagram Installing the Cable Modem Can I use my existing phone number with the cable modem? Telephone Service Frequently Asked QuestionsThere is no dial tone when I lift the telephone handset Telephone Service TroubleshootingSoftware Use Notice TrademarksDisclaimer Documentation Copyright NoticeFCC Compliance United States FCC ComplianceFCC Declaration of Conformity FCC Part Canada EMI RegulationIC Industry Canada Notice If You Need Technical Assistance For Information
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