Scientific Atlanta EPX2203, DPX2203 manual Telephone Service Frequently Asked Questions

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Telephone Service: Frequently Asked Questions

Introduction

This section provides answers to frequently asked questions regarding cable modem telephone service. For questions about cable modem internet service, see Internet Service: Frequently Asked Questions, earlier in this guide.

Frequently Asked Questions

Q.What if I don't subscribe to telephone service from my cable operator, can I still use the cable modem to make and receive phone calls?

A.No. Telephone service is enabled for each telephone port on the cable modem by the cable telephone service provider. Contact your cable telephone service provider to get telephone service through the cable modem.

Q.How do I arrange for installation?

A.Professional installation from your cable service provider may be provided. A professional installer can connect the telephone service to your existing telephone wiring in your home or install new wiring if needed. Professional installation also ensures proper cable connection to the modem and to your PC, and ensures proper configuration of all hardware and software settings. Contact your cable telephone service provider for more information about installation.

Q.Can I use my existing phone number with the cable modem?

A.Telephone numbers are portable in some areas. Contact your telephone service provider for more information about using an existing telephone number.

Q.Do I automatically receive high-speed Internet service with the cable modem?

A.Your cable modem may be used to provide telephone service, high-speed Internet service, or both services. Your cable service provider enables Internet service. Contact your cable service provider for more information if you are not currently subscribing to Internet service.

Q.How many telephones can I connect?

A.The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to multiple telephones, fax machines, and analog modems. The maximum number of telephone devices connected to each RJ-11 port is limited by the total Ringing Load of the telephone devices that are connected. Many telephone devices are marked with a Ringer Equivalent Number (REN). Each telephone port on the cable modem can support up to a 5 REN load. The sum of the REN load on all of the telephone devices attached to each port must not exceed 5 REN.

Q.Can I surf the Internet and make telephone calls at the same time?

A.Absolutely! Telephone service is provided separately from Internet data services. Internet surfing and other data services do not affect the quality of your telephone calls. If these services are enabled by your cable service provider, you can make telephone calls and surf the net at the same time.

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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide

4004041 Rev A

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Contents WebSTAR DPX2203 EPX2203 VoIP Cable Modem User’s Guide Introduction OverviewThis Guide This Section Important Rules for Safe OperationPlacement Cleaning the EquipmentRead and Retain These Instructions Important Rules for Safe Operation Power Sources Power Cord ProtectionDamage that Requires Service GroundingSection B Before You Begin Check Your Equipment Equipment ChecklistSection C Front and Back Panel Components Front Panel Components WebSTAR Cable Modem Front PanelBack Panel Components WebSTAR Cable Modem Back PanelFunctions of the Front Panel Lights Initial Power Up, Calibration, and RegistrationFront Panel Lights During Normal Operations Normal OperationsFront Panel Lights During Special Conditions Special ConditionsInternet Service Overview Section D Internet Service InstallationContacting Your Local Cable Service Provider Internet Service Before You BeginSelecting a Location for Your Modem Minimum System Requirements for PCs Internet Service System RequirementsInstallation Diagram Internet Service Install the Cable ModemInstalling the Modem for High-Speed Data Service Microsoft Windows 95, 98, 98SE, and ME Internet Service Configure TCP/IPResults Microsoft Windows XP Microsoft WindowsMacintosh Microsoft Windows 98, 98SE, or ME Internet Service Install USB DriversMicrosoft Windows Microsoft Windows XP Frequently Asked Questions Internet Service Frequently Asked QuestionsCommon Troubleshooting Suggestions Internet Service TroubleshootingCheck and Correct Telephone Service Overview Section E Telephone Service InstallationTelephone Service Before You Begin Selecting a Location for Your Modem Telephone Wiring Requirements Telephone Service Telephone RequirementsNumber of Telephone Devices Telephone Device TypesInstalling the Cable Modem to Provide Telephone Service Telephone Service Install the Cable ModemInstallation Diagram Installing the Cable Modem Can I use my existing phone number with the cable modem? Telephone Service Frequently Asked QuestionsThere is no dial tone when I lift the telephone handset Telephone Service TroubleshootingDisclaimer TrademarksDocumentation Copyright Notice Software Use NoticeUnited States FCC Compliance FCC ComplianceFCC Declaration of Conformity FCC Part Canada EMI RegulationIC Industry Canada Notice If You Need Technical Assistance For Information
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