Scientific Atlanta EPX2203, DPX2203 manual Telephone Service Before You Begin

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Telephone Service: Before You Begin

Contacting Your Local Cable Service Provider

You need to set up a telephone account with your local cable service provider in order to use your cable modem for telephone service. When you contact your cable service provider, verify the following conditions:

•Does the cable service to your home support two-way, DOCSIS-compatible cable modem access? If your cable service provider does not provide two-way service, this modem will not be able to communicate with your cable service provider’s Internet access and telephone services.

•Can you transfer your existing telephone numbers from another telephony service provider to your current cable telephony service provider? In some areas, you may be able to transfer your existing telephone numbers, or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line. Discuss these options with your cable telephony service provider.

You may also need to give your cable service provider the following information:

•The serial number of the modem

•The Media Access Control (MAC) address of the modem

These numbers appear on a bar code label located on the cable modem. The serial number consists of a series of alphanumeric characters preceded by S/N. The MAC address consists of a series of alphanumeric characters preceded by MAC. The following illustration shows a sample bar code label.

MAC Address

Serial Number

T10710

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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide

4004041 Rev A

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Contents WebSTAR DPX2203 EPX2203 VoIP Cable Modem User’s Guide Introduction OverviewThis Guide This Section Important Rules for Safe OperationPlacement Cleaning the EquipmentRead and Retain These Instructions Important Rules for Safe Operation Grounding Power Cord ProtectionPower Sources Damage that Requires ServiceSection B Before You Begin Check Your Equipment Equipment ChecklistSection C Front and Back Panel Components Front Panel Components WebSTAR Cable Modem Front PanelBack Panel Components WebSTAR Cable Modem Back PanelFunctions of the Front Panel Lights Initial Power Up, Calibration, and RegistrationFront Panel Lights During Normal Operations Normal OperationsFront Panel Lights During Special Conditions Special ConditionsInternet Service Overview Section D Internet Service InstallationContacting Your Local Cable Service Provider Internet Service Before You BeginSelecting a Location for Your Modem Minimum System Requirements for PCs Internet Service System RequirementsInstallation Diagram Internet Service Install the Cable ModemInstalling the Modem for High-Speed Data Service Microsoft Windows 95, 98, 98SE, and ME Internet Service Configure TCP/IPResults Microsoft Windows XP Microsoft WindowsMacintosh Microsoft Windows 98, 98SE, or ME Internet Service Install USB DriversMicrosoft Windows Microsoft Windows XP Frequently Asked Questions Internet Service Frequently Asked QuestionsCommon Troubleshooting Suggestions Internet Service TroubleshootingCheck and Correct Telephone Service Overview Section E Telephone Service InstallationTelephone Service Before You Begin Selecting a Location for Your Modem Telephone Device Types Telephone Service Telephone RequirementsTelephone Wiring Requirements Number of Telephone DevicesInstalling the Cable Modem to Provide Telephone Service Telephone Service Install the Cable ModemInstallation Diagram Installing the Cable Modem Can I use my existing phone number with the cable modem? Telephone Service Frequently Asked QuestionsThere is no dial tone when I lift the telephone handset Telephone Service TroubleshootingSoftware Use Notice TrademarksDisclaimer Documentation Copyright NoticeUnited States FCC Compliance FCC ComplianceFCC Declaration of Conformity FCC Part Canada EMI RegulationIC Industry Canada Notice If You Need Technical Assistance For Information