Dell R210 owner manual 117

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If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program.

2If the system is not operational, turn off the system and attached peripherals, and unplug the system from the power source. Wait at least 10 seconds and then reconnect the system to power.

3Turn on the system and attached peripherals and note the messages on the screen.

Go to step 12 if an error message appears indicating a fault with a specific memory module.

4Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 41. Make any changes to the memory settings, if needed.

If the memory settings match the installed memory but a problem is still indicated, go to step 12.

5Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

6Open the system. See "Opening the System" on page 62.

7Check the memory banks and ensure that they are populated correctly. See "General Memory Module Installation Guidelines" on page 79.

8Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 81.

9Close the system. See "Closing the System" on page 63.

10Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.

11Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 41.

If the problem is not resolved, proceed with the next step.

12Turn off the system and attached peripherals, and disconnect the system from the power source.

13Open the system. See "Opening the System" on page 62.

14If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module.

Troubleshooting Your System

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Contents Dell PowerEdge R210 Systems August Contents Using the System Setup Program Installing System Components Removing the Cooling Shroud Installing the Cooling Shroud Troubleshooting Your System Running the System Diagnostics Getting Help Contacting Dell Glossary Index Contents About Your System Accessing System Features During StartupNMI button Used to troubleshoot software Front-Panel Features and IndicatorsBack panels light blue until one Back-Panel Features and Indicators Guidelines for Connecting External Devices NIC Indicator Codes Post Diagnostic LightsInformation on the drives System Messages RebootingBios OS NIC=ENABLED Invalid Address, read Memtest lane No boot sector on Quad rank Dimm Sector not Match in rank Count x,x TPM Unexpected Is message Alert Messages Diagnostics MessagesOther Information You May Need About Your System Choosing the System Boot Mode Using the System Setup Program and Uefi Boot ManagerUsing the System Setup Program Navigation Keys Entering the System Setup ProgramResponding to Error Messages Main Screen System Setup OptionsOptions. See Integrated Devices Screen on Processor Settings Screen Memory Settings ScreenSata Settings Screen Boot Settings Screen NIC2 Integrated Devices ScreenSerial Communication Screen PCI IRQ Assignments ScreenPower Management Screen System Security Screen NMI Button Disabled default Enables or disables the NMI featureExit Screen Entering the Uefi Boot ManagerUsing the Uefi Boot Manager Navigation Keys Uefi Boot Settings Screen Uefi Boot Manager ScreenSystem Utilities Screen System and Setup Password FeaturesUsing the System Password Using the System Setup Program and Uefi Boot Manager Using the System Setup Program and Uefi Boot Manager Using the Setup Password Embedded System Management Entering the BMC Setup Module Baseboard Management Controller ConfigurationIDRAC Configuration Utility Entering the iDRAC Configuration Utility Using the System Setup Program and Uefi Boot Manager Recommended Tools Installing System ComponentsInside the System Removing the Front Bezel Installing the Front BezelFront Bezel Optional Opening the System Opening and Closing the SystemOpening and Closing the System Cover Latch release lock Closing the SystemRemoving an Optical Drive Optical Drive OptionalRelease latch Installing System Components Installing an Optical Drive Removing a Hard Drive Hard DrivesDrive bracket Release pin Hard drive Data cable Power cable Installing a Hard Drive Removing a Hard Drive From a Hard-Drive Bracket Installing a Hard Drive Into a Hard-Drive Bracket Expansion Card Expansion Card Installation GuidelinesInstalling an Expansion Card Removing an Expansion Card Removing an Expansion-Card Riser Expansion-Card RiserInstalling an Expansion-Card Riser Internal USB Memory Key Removing the Cooling Shroud Cooling Shroud10. Installing and Removing the Cooling Shroud Touch points System Memory Installing the Cooling ShroudGeneral Memory Module Installation Guidelines Mode-Specific Guidelines Installing Memory Modules Page Removing Memory Modules Removing a Cooling Fan Cooling Fans12. Removing and Installing a Fan Installing a Cooling FanIDRAC6 Express Card Optional Installing an iDRAC6 Express Card13. Installing or Removing an iDRAC6 Express Card Removing an iDRAC6 Express Card IDRAC6 Enterprise Card Optional Installing an iDRAC6 Enterprise CardIDRAC6 Enterprise card connector Removing an iDRAC6 Enterprise Card VFlash Media Optional Installing a VFlash Media CardProcessor Removing a VFlash Media CardInstalling System Components Installing System Components 16. Installing and Removing a Processor Installing a Processor Your system supports a 250 W power supply module Power SupplyRemoving the Power Supply Sata power cables Replacing the System Battery System BatteryInstalling the Power Supply 100 18. Replacing the System Battery System battery101 Control Panel AssemblyRemoving the Control Panel Assembly 19. Control Panel Removal Control panel cable 102System Board Installing the Control Panel AssemblyRemoving the System Board 103Installing System Components 105 Installing the System BoardUnpack the new system board Installing System Components 109 Troubleshooting External Connections110 Troubleshooting the Video SubsystemTroubleshooting a USB Device 111 Troubleshooting a Serial I/O DeviceTroubleshooting a NIC Troubleshooting a Wet System 113 Troubleshooting a Damaged SystemTroubleshooting the System Battery 115 Troubleshooting Power SupplyTroubleshooting System Cooling Problems Troubleshooting System Memory Troubleshooting a Fan117 Troubleshooting an Internal USB Key Troubleshooting a Tape Backup Unit Troubleshooting an Optical DriveTry using a different CD or DVD 119120 Troubleshooting a Hard Drive121 Troubleshooting an Expansion CardTroubleshooting the Processor 125 Using Online DiagnosticsEmbedded System Diagnostics Features Running the Embedded System Diagnostics When to Use the Embedded System DiagnosticsSystem Diagnostics Testing Options Click the testing option in the Main Menu windowSelecting Devices for Testing Using the Custom Test OptionsSelecting Diagnostics Options Viewing Information and ResultsRunning the System Diagnostics 129 System Board Jumpers130 System Board ConnectorsIORISER1 131Disabling a Forgotten Password 133 Contacting Dell134 135 Glossary136 137 138 Mm Millimeters Ms Milliseconds 139140 141 System memory See RAM 142143 144 145 Index146 147 Post148 USB device Back-panel connectors USB key troubleshooting149 150
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