Dell R210 owner manual Troubleshooting an Expansion Card, 121

Page 117

aRestart the system and enter the host adapter configuration utility program by pressing <Ctrl><R> for a PERC controller or <Ctrl><C> for a SAS controller.

See the documentation supplied with the host adapter for information about the configuration utility.

bEnsure that the hard drive(s) have been configured correctly for the RAID array.

cTake the hard drive offline and reseat the drive. See "Removing a Hard Drive" on page 67.

dExit the configuration utility and allow the system to boot to the operating system.

3Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information.

4Restart the system, enter the System Setup program, and verify that the drives appear in the System Setup program. See "Entering the System Setup Program" on page 38.

Troubleshooting an Expansion Card

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.

1Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 125.

2Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

3Open the system. See "Opening the System" on page 62.

4Ensure that the expansion-card riser is firmly seated in its connector. See "Installing an Expansion Card" on page 72.

Troubleshooting Your System

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Contents Dell PowerEdge R210 Systems August Contents Using the System Setup Program Installing System Components Removing the Cooling Shroud Installing the Cooling Shroud Troubleshooting Your System Running the System Diagnostics Getting Help Contacting Dell Glossary Index Contents About Your System Accessing System Features During StartupNMI button Used to troubleshoot software Front-Panel Features and IndicatorsBack panels light blue until one Back-Panel Features and Indicators Guidelines for Connecting External Devices NIC Indicator Codes Post Diagnostic LightsInformation on the drives System Messages RebootingBios OS NIC=ENABLED Invalid Address, read Memtest lane No boot sector on Quad rank Dimm Sector not Match in rank Count x,x TPM Unexpected Is message Alert Messages Diagnostics MessagesOther Information You May Need About Your System Choosing the System Boot Mode Using the System Setup Program and Uefi Boot ManagerEntering the System Setup Program Responding to Error MessagesUsing the System Setup Program Navigation Keys Main Screen System Setup OptionsOptions. See Integrated Devices Screen on Processor Settings Screen Memory Settings ScreenSata Settings Screen Boot Settings Screen NIC2 Integrated Devices ScreenSerial Communication Screen PCI IRQ Assignments ScreenPower Management Screen System Security Screen NMI Button Disabled default Enables or disables the NMI featureEntering the Uefi Boot Manager Using the Uefi Boot Manager Navigation KeysExit Screen Uefi Boot Settings Screen Uefi Boot Manager ScreenSystem and Setup Password Features Using the System PasswordSystem Utilities Screen Using the System Setup Program and Uefi Boot Manager Using the System Setup Program and Uefi Boot Manager Using the Setup Password Embedded System Management Baseboard Management Controller Configuration IDRAC Configuration UtilityEntering the BMC Setup Module Entering the iDRAC Configuration Utility Using the System Setup Program and Uefi Boot Manager Recommended Tools Installing System ComponentsInside the System Installing the Front Bezel Front Bezel OptionalRemoving the Front Bezel Opening the System Opening and Closing the SystemOpening and Closing the System Cover Latch release lock Closing the SystemRemoving an Optical Drive Optical Drive OptionalRelease latch Installing System Components Installing an Optical Drive Removing a Hard Drive Hard DrivesDrive bracket Release pin Hard drive Data cable Power cable Installing a Hard Drive Removing a Hard Drive From a Hard-Drive Bracket Installing a Hard Drive Into a Hard-Drive Bracket Expansion Card Installation Guidelines Installing an Expansion CardExpansion Card Removing an Expansion Card Removing an Expansion-Card Riser Expansion-Card RiserInstalling an Expansion-Card Riser Internal USB Memory Key Removing the Cooling Shroud Cooling Shroud10. Installing and Removing the Cooling Shroud Touch points Installing the Cooling Shroud General Memory Module Installation GuidelinesSystem Memory Mode-Specific Guidelines Installing Memory Modules Page Removing Memory Modules Removing a Cooling Fan Cooling Fans12. Removing and Installing a Fan Installing a Cooling FanIDRAC6 Express Card Optional Installing an iDRAC6 Express Card13. Installing or Removing an iDRAC6 Express Card Removing an iDRAC6 Express Card IDRAC6 Enterprise Card Optional Installing an iDRAC6 Enterprise CardIDRAC6 Enterprise card connector Removing an iDRAC6 Enterprise Card VFlash Media Optional Installing a VFlash Media CardProcessor Removing a VFlash Media CardInstalling System Components Installing System Components 16. Installing and Removing a Processor Installing a Processor Power Supply Removing the Power SupplyYour system supports a 250 W power supply module Sata power cables System Battery Installing the Power SupplyReplacing the System Battery 100 18. Replacing the System Battery System batteryControl Panel Assembly Removing the Control Panel Assembly101 19. Control Panel Removal Control panel cable 102System Board Installing the Control Panel AssemblyRemoving the System Board 103Installing System Components Installing the System Board Unpack the new system board105 Installing System Components 109 Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Troubleshooting a USB Device110 Troubleshooting a Serial I/O Device Troubleshooting a NIC111 Troubleshooting a Wet System 113 Troubleshooting a Damaged SystemTroubleshooting the System Battery Troubleshooting Power Supply Troubleshooting System Cooling Problems115 Troubleshooting System Memory Troubleshooting a Fan117 Troubleshooting an Internal USB Key Troubleshooting a Tape Backup Unit Troubleshooting an Optical DriveTry using a different CD or DVD 119120 Troubleshooting a Hard Drive121 Troubleshooting an Expansion CardTroubleshooting the Processor Using Online Diagnostics Embedded System Diagnostics Features125 Running the Embedded System Diagnostics When to Use the Embedded System DiagnosticsSystem Diagnostics Testing Options Click the testing option in the Main Menu windowSelecting Devices for Testing Using the Custom Test OptionsSelecting Diagnostics Options Viewing Information and ResultsRunning the System Diagnostics 129 System Board Jumpers130 System Board ConnectorsIORISER1 131Disabling a Forgotten Password 133 Contacting Dell134 135 Glossary136 137 138 Mm Millimeters Ms Milliseconds 139140 141 System memory See RAM 142143 144 145 Index146 147 Post148 USB device Back-panel connectors USB key troubleshooting149 150
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