Troubleshooting an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1Try using a different CD or DVD.
2Enter the System Setup program and ensure that the drive’s controller is enabled. See "Entering the System Setup Program" on page 38.
3Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 125.
4Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5Open the system. See "Opening the System" on page 62.
6Ensure that the interface cable is securely connected to the optical drive and to the controller.
7Ensure that a power cable is properly connected to the drive.
8Close the system. See "Closing the System" on page 63.
If the problem is not resolved, see "Getting Help" on page 133.
Troubleshooting a Tape Backup Unit
1Try using a different tape cartridge.
2Ensure that the device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information about device drivers.
3Reinstall the
4Ensure that the tape drive’s interface cable is fully connected to the external port on the controller card.
5Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Troubleshooting Your System