Promise Technology Version 4.4 Appendix D Technical Support, Technical Support Services

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Appendix D: Technical Support

Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.

If you decide to contact us, please have the following information available:

•Product model and serial number

•BIOS and driver version numbers

•A description of the problem / situation

•System configuration information, including: motherboard and CPU type, hard drive model(s), ATA/ATAPI drives & devices, and other controllers.

Technical Support Services

Promise OnlineTM Web Site	http://www.promise.com
	(technical documents, drivers, utilities, etc.)
USA Tech Support Center
E-mail Support	support@promise.com
Fax Technical Support	(408) 228-6401
	Attention: Technical Support
Phone Technical Support	(408) 228-6402
	7:30-5:30pm M-F Pacific Standard Time
If you wish to write us for	Promise Technology, Inc.
support:	Attn: Technical Support
	1745 McCandless Drive
	Milpitas, CA 95035, USA
European Tech Support
E-mail Support	support@promise.nl
Fax Technical Support	+31 (0) 40 256 9463
	Attention: Technical Support
Phone Technical Support	+31 (0) 40 235 2600
	8:30-5:00pm The Netherlands Time
If you wish to write us for	Promise Technology Europe B.V.
support:	Attn: Technical Support
	Luchthavenweg 81-125
	5657 EA Eindhoven, The Netherlands

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Contents FastTrak S150 SX4 and SX4000 series Important data protection information CopyrightTrademarks Contents Promise Array Management PAM Components IntroductionHow They Work Together LAN and Internet connections PAM Installation OptionsCompany LAN without a File Server PCs with Internal RAID Promise Array Management Monitoring Utility InstallationInstallation Locations Networked RAID has many installation options Message Agent Operating System SupportMessage Server Network Requirements Pre-Installation ProcedurePAM Installation PAM Setup Opening Screen Setup Type dialog box Add User Account dialog box Install Complete dialog box Launch PAM Initial SetupLocal PAM Log-out Local PAM Log-inCreate a New Server Remote PAM Log-inDisconnect from a Message Server Remote PAM Log-outLogout of RAID PC Remote PAM Future Log-insPAM Monitor window has three views PAM User InterfaceUser Information View Create a New UserCreate an Array Create Array Settings New Array CRAM-MD5 Setup Email Alert NotificationEmail Sender and Recipients Add a User to the Recipient ListSpecify Alert Notification Events Event Alert Setting boxInformation Events PAM User Interface Local PAM Tree ViewAn example of a RAID system in Tree View on Remote PAM Remote PAMObject View Tree View and Component Specific MenusStatus Bar Information ViewDynamic Menus Pulldown MenusMain Menu My Console MenuRAID System Menu Maintenance MenuRAID Machine Menu Connection Menu Remote PAM only View MenuHelp Menu Preference MenuToolbar ToolbarMy Console Icon Popup MenusMessage Server Icon RAID Machine IconController Icon RAID System IconChannel Icon Disk IconUser Icon Array IconUser Management Icon Promise Array Management RAID Monitoring Maintenance with PAM Log-out Local PAMLog-in Remote PAM Create a RAID Server Logout of RAID PC Delete a RAID ServerDisconnect from a Message Server Future Log-ins Message Server IP Address Change Create a New User Manage UsersChange User Rights Change PasswordDelete a User Alert Notification Add a User to the Recipient List Current Recipients window Delete a User from the Recipient ListSpecify Alert Notification Events Information Events Read Bad Sector Table ControllerView Event Log System Information Controller OptionsDisk Parameters Rebuild SettingController Cache PCI Bus Utilization Maintenance Error HandlingInconsistency Error Handling Create an Array ArraysCreate Array Settings New Array Scheduled Synchronization Synchronize an ArrayStart Synchronization On Demand SynchronizationStop, Pause, Continue Synchronization SettingsExpansion Expand / Convert an ArraySelect a disk drive to add to the array Verify the Array name and click Finish From Comments ConversionStart Conversion Select the new RAID Level Conversion progress Array Critical RAID Monitoring and Maintenance Automatic Rebuild Rebuild an ArrayStart Rebuild Wizard Manual RebuildRebuild Wizard Confirmation window Rebuild Settings in Information View Rebuild SettingsError Handling Delete Array Array OfflinePromise Array Management Appendix a RAID Concepts RAID 0 writes data to both drives at the same time Striping RAIDData Mirror Disk Drives Mirroring RAIDStriping / Mirroring RAID 0+1 About Dual Data Redundancy RAID 5 Stripes all Drives with Data and Parity Information Block and Parity Striping RAIDJbod manages drives Individually, unlike RAID Jbod Single DrivePromise Array Management Right-click on the My Computer icon Appendix B Partition and FormatDisk Management Window and Disk Wizard New Partition Wizard Newly formatted array as it appears under Disk Management IP Address Appendix C Networking IssuesDhcp enabled. . . . . . . . Yes Dhcp IssuesAppendix D Technical Support Technical Support ServicesPacific Rim Sales Office