Promise Technology Version 4.4 user manual Array Critical

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Promise Array Management

Array Critical

When a disk drive fails on a fault-tolerant array (RAID 1, 0+1 and 5) for any reason, the Array goes Critical. The array can still read and write data but fault tolerance has been lost.

An Array Critical icon displays in Tree View and the alarm (if enabled) beeps quickly to call your attention to the condition.

Figure 72. An Array in Critical condition highlighted in Tree View (left) and shown in red in Information View (right).

Your first action is to identify which disk drive has failed.

1.Click on the Controller icon to expand it.

2.Click on the Array icon to expand it.

3.Observe and compare the disk drives under the Controller with those under the Array.

Drives 1, 2 and 3 are assigned to this array.

Only drives 1 and 3 appear in the array.

Drive 2 is suspect.

Figure 73. The drives under the Controller should match those under the Array.

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Contents FastTrak S150 SX4 and SX4000 series Copyright TrademarksImportant data protection information Contents Promise Array Management Introduction PAM ComponentsHow They Work Together PAM Installation Options LAN and Internet connectionsCompany LAN without a File Server PCs with Internal RAID Promise Array Management Installation Installation LocationsMonitoring Utility Networked RAID has many installation options Operating System Support Message ServerMessage Agent Pre-Installation Procedure PAM InstallationNetwork Requirements PAM Setup Opening Screen Setup Type dialog box Add User Account dialog box Install Complete dialog box Initial Setup Launch PAMLocal PAM Log-in Local PAM Log-outRemote PAM Log-in Create a New ServerRemote PAM Log-out Disconnect from a Message ServerRemote PAM Future Log-ins Logout of RAID PCPAM User Interface PAM Monitor window has three viewsCreate a New User User Information ViewCreate an Array Create Array Settings New Array Setup Email Alert Notification CRAM-MD5Add a User to the Recipient List Email Sender and RecipientsEvent Alert Setting box Specify Alert Notification EventsInformation Events PAM User Interface Tree View Local PAMRemote PAM An example of a RAID system in Tree View on Remote PAMTree View and Component Specific Menus Object ViewInformation View Status BarMain Menu Pulldown MenusDynamic Menus My Console MenuMaintenance Menu RAID Machine MenuRAID System Menu View Menu Connection Menu Remote PAM onlyPreference Menu Help MenuToolbar ToolbarMessage Server Icon Popup MenusMy Console Icon RAID Machine IconChannel Icon RAID System IconController Icon Disk IconArray Icon User Management IconUser Icon Promise Array Management RAID Monitoring Maintenance with PAM Local PAM Log-inLog-out Remote PAM Create a RAID Server Delete a RAID Server Disconnect from a Message ServerLogout of RAID PC Future Log-ins Message Server IP Address Change Manage Users Create a New UserChange Password Delete a UserChange User Rights Alert Notification Add a User to the Recipient List Delete a User from the Recipient List Current Recipients windowSpecify Alert Notification Events Information Events Controller View Event LogRead Bad Sector Table Controller Options System InformationRebuild Setting Controller CacheDisk Parameters Maintenance Error Handling Inconsistency Error HandlingPCI Bus Utilization Arrays Create an ArrayCreate Array Settings New Array Synchronize an Array Scheduled SynchronizationOn Demand Synchronization Start SynchronizationSynchronization Settings Stop, Pause, ContinueExpand / Convert an Array ExpansionSelect a disk drive to add to the array Verify the Array name and click Finish Conversion From CommentsStart Conversion Select the new RAID Level Conversion progress Array Critical RAID Monitoring and Maintenance Rebuild an Array Automatic RebuildManual Rebuild Start Rebuild WizardRebuild Wizard Confirmation window Rebuild Settings Rebuild Settings in Information ViewError Handling Array Offline Delete ArrayPromise Array Management Appendix a RAID Concepts Striping RAID RAID 0 writes data to both drives at the same timeMirroring RAID Data Mirror Disk DrivesStriping / Mirroring RAID 0+1 About Dual Data Redundancy Block and Parity Striping RAID RAID 5 Stripes all Drives with Data and Parity InformationJbod Single Drive Jbod manages drives Individually, unlike RAIDPromise Array Management Appendix B Partition and Format Right-click on the My Computer iconDisk Management Window and Disk Wizard New Partition Wizard Newly formatted array as it appears under Disk Management Appendix C Networking Issues IP AddressDhcp Issues Dhcp enabled. . . . . . . . YesTechnical Support Services Appendix D Technical SupportPacific Rim Sales Office