Promise Technology Version 4.4 user manual Operating System Support, Message Server, Message Agent

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Chapter 2: Installation

Message Server

The Message Server installs onto the RAID PC if your installation does not involve a network.

If you want run PAM over a network, install the Message Server on one of your networked computers including a file server, a networked PC or the RAID PC.

Only one installation of the Message Server is required for PAM to work over a network. You may install Message Server on more than one network PC or file server, but PAM’s network configuration will only use one of them, thus any additional installations are useless.

Do not install the Message Server on any PC that may be disconnected from the network, such as a laptop or a computer that connects via the Internet. Not only will a disconnect cause PAM to fail, but reconnecting again may involve time- consuming network configuration.

Network configuration is discussed later in this chapter.

Message Agent

The Message Agent installs on the RAID PC, whether your RAID is networked or not. In order for PAM to monitor and manage a RAID, it must have Message Agent installed.

If you have more than one PAM-compatible RAID PC on your network, you may install a copy of Message Agent on all of them.

Operating System Support

PAM is a utility designed to run on top of previously installed Promise FastTrak SX4000 series and S150 SX4 Controller cards. Generally, if your PC runs the FastTrak card properly, it will run PAM also.

Promise Technology recommends Windows 2000, XP Professional or 2003 Server to take full advantage of all the features of PAM. In some cases, you can run PAM on other Windows operating systems. This becomes an issue when running PAM over a network where there are PCs with different operating systems.

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Contents FastTrak S150 SX4 and SX4000 series Trademarks CopyrightImportant data protection information Contents Promise Array Management PAM Components IntroductionHow They Work Together LAN and Internet connections PAM Installation OptionsCompany LAN without a File Server PCs with Internal RAID Promise Array Management Installation Locations InstallationMonitoring Utility Networked RAID has many installation options Message Server Operating System SupportMessage Agent PAM Installation Pre-Installation ProcedureNetwork Requirements PAM Setup Opening Screen Setup Type dialog box Add User Account dialog box Install Complete dialog box Launch PAM Initial SetupLocal PAM Log-out Local PAM Log-inCreate a New Server Remote PAM Log-inDisconnect from a Message Server Remote PAM Log-outLogout of RAID PC Remote PAM Future Log-insPAM Monitor window has three views PAM User InterfaceUser Information View Create a New UserCreate an Array Create Array Settings New Array CRAM-MD5 Setup Email Alert NotificationEmail Sender and Recipients Add a User to the Recipient ListSpecify Alert Notification Events Event Alert Setting boxInformation Events PAM User Interface Local PAM Tree ViewAn example of a RAID system in Tree View on Remote PAM Remote PAMObject View Tree View and Component Specific MenusStatus Bar Information ViewDynamic Menus Pulldown MenusMain Menu My Console MenuRAID Machine Menu Maintenance MenuRAID System Menu Connection Menu Remote PAM only View MenuHelp Menu Preference MenuToolbar ToolbarMy Console Icon Popup MenusMessage Server Icon RAID Machine IconController Icon RAID System IconChannel Icon Disk IconUser Management Icon Array IconUser Icon Promise Array Management RAID Monitoring Maintenance with PAM Log-in Local PAMLog-out Remote PAM Create a RAID Server Disconnect from a Message Server Delete a RAID ServerLogout of RAID PC Future Log-ins Message Server IP Address Change Create a New User Manage UsersDelete a User Change PasswordChange User Rights Alert Notification Add a User to the Recipient List Current Recipients window Delete a User from the Recipient ListSpecify Alert Notification Events Information Events View Event Log ControllerRead Bad Sector Table System Information Controller OptionsController Cache Rebuild SettingDisk Parameters Inconsistency Error Handling Maintenance Error HandlingPCI Bus Utilization Create an Array ArraysCreate Array Settings New Array Scheduled Synchronization Synchronize an ArrayStart Synchronization On Demand SynchronizationStop, Pause, Continue Synchronization SettingsExpansion Expand / Convert an ArraySelect a disk drive to add to the array Verify the Array name and click Finish From Comments ConversionStart Conversion Select the new RAID Level Conversion progress Array Critical RAID Monitoring and Maintenance Automatic Rebuild Rebuild an ArrayStart Rebuild Wizard Manual RebuildRebuild Wizard Confirmation window Rebuild Settings in Information View Rebuild SettingsError Handling Delete Array Array OfflinePromise Array Management Appendix a RAID Concepts RAID 0 writes data to both drives at the same time Striping RAIDData Mirror Disk Drives Mirroring RAIDStriping / Mirroring RAID 0+1 About Dual Data Redundancy RAID 5 Stripes all Drives with Data and Parity Information Block and Parity Striping RAIDJbod manages drives Individually, unlike RAID Jbod Single DrivePromise Array Management Right-click on the My Computer icon Appendix B Partition and FormatDisk Management Window and Disk Wizard New Partition Wizard Newly formatted array as it appears under Disk Management IP Address Appendix C Networking IssuesDhcp enabled. . . . . . . . Yes Dhcp IssuesAppendix D Technical Support Technical Support ServicesPacific Rim Sales Office