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HP 8300 C5J37AWABA, 8300 D0K72US#ABA manual Post Error Messages

Models: 8300 C5J37AWABA 8300 D0K72US#ABA

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Table 8-1Numeric Codes and Text Messages (continued)

Control panel message	Description	Recommended action

Invalid Electronic Serial Number	Electronic serial number is missing.	Enter the correct serial number in Computer
		Setup.

Network Server Mode Active and No	Keyboard failure while Network Server	1.	Reconnect keyboard with computer
Keyboard Attached	Mode enabled.		turned off.
		2.	Check connector for bent or missing
			pins.
		3.	Ensure that none of the keys are
			depressed.
		4.	Replace keyboard.

Parity Check 2	Parity RAM failure.	Run Computer Setup and Diagnostic
		utilities.

142 Chapter 8 POST Error Messages

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HP 8300 C5J37AWABA, 8300 D0K72US#ABA manual Post Error Messages

Contents

Maintenance & Service Guide Maintenance & Service Guide About This Book IiiIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 107 103105 108Interpreting Post diagnostic front panel LEDs 143 Models 153 154Viii Product Features OverviewPage Front components 1Front componentsComponent Side components 2Side componentsRear components Rear components3Rear components Installing and customizing the software Installing the operating systemDownloading Microsoft Windows updates Installing or upgrading device drivers Windows systems Accessing disk image ISO filesProtecting the software Computer Setup F10 Utility Computer Setup F10 utilitiesUsing Computer Setup F10 utilities Computer Setup-File Computer Setup F10 Utility1Computer Setup-File Computer Setup-Storage 2Computer Setup-StorageComputer Setup-Security 3Computer Setup-SecuritySlot Security Network BootMaster Boot Record System IDsSystem Security DriveLock SecurityComputer Setup-Power 4Computer Setup-PowerOption Heading Power-On Options Computer Setup-Advanced5Computer Setup-Advanced Bios Power-OnDevice Options VGA ConfigurationBus Options OperationsSata Hard Drives Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drive CablesSmart ATA Drives Hard Drive CapacitiesSmart ATA Drives Routine Care and Disassembly Preparation Preventing electrostatic damage to equipment Electrostatic discharge informationGenerating static Relative Humidity Event 55% 40% 10%Recommended materials and equipment Personal grounding methods and equipmentGrounding the work area Static Shielding Protection LevelsOperating Guidelines Cleaning the keyboard General cleaning safety precautionsCleaning the computer case Routine CareCleaning the mouse Service ConsiderationsCleaning the display Tools and software requirementsCables and connectors Lithium coin cell batteryHard drives Removal and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computerAdjusting the tilt/swivel base Height adjustable/recline stand optional Page Removing the rear port cover Cable management coverInstalling an access panel security screw Synchronizing the optional wireless keyboard or mousePage Access panel Page Stand Page 17Lower panel location To remove the access panel Lower panelMetal plate Metal plate is located under the standPage Remove the access panel see Access panel on Replacing drives Replacing drivesPage Page Page Replacing the optical disc drive 28Optical drive locationPage Page Memory 1Identifying Sodimm locations Location System Board Label ChannelPage Replacing the battery Page Serial port 39Serial port location To remove the serial portPage Remove the access panel see Access panel on Webcam module Webcam modulePage Page Converter board 45Converter board location To remove the converter boardPage Inch Touch sensor board Page Heat sinks Graphics board and processor Graphics heat sinkTo remove the heat sink Processor heat sink model Processor heat sink model Lift the heat sink assembly from the computer Processor MSATA Solid-State Drive Wlan module To remove the mSATA SSDPage Page Graphics board 59Graphics board location To remove the graphics boardPage Speakers 61Speaker location To remove the speakersFan Side panels 64Side panel locations To remove the side panelsRotate the panel out and off of the computer Power supply 66Power supply location To remove the power supply68Removing the power supply Power supply Page System board Remove the processor see Processor onPage Page Page Page Updating Smbios Information Setup Field Name Comment LabelCard reader board Page Power button board Page Page Front bezel Page Right 4 screws Bottom 2 screw Antenna Page To install the antenna, reverse the removal procedures Display panelPage 86Display panel screw locations 6300 models CMI panel Page Page Inch Hood sensor Page Hard drive and optical drive cables and connectors Page Troubleshooting Without Diagnostics Safety and comfortSafety and comfort 1Solving general problems Solving general problemsTroubleshooting Without Diagnostics Computer date and time display is incorrect Cause SolutionSolving general problems There is no sound or sound volume is too low Cause SolutionPoor performance is experienced Cause Solution Cause Solution Solving power problems Solving power problemsSolving hard drive problems 2Solving power problemsPower-On Disk transaction problem Cause SolutionDrive not found identified Cause Solution Advanced Power-On OptionsStorage Boot Order Solving hard drive problemsComputer will not boot from hard drive Cause Solution Computer seems to be locked up Cause SolutionSolving media card reader problems 4Solving media card reader problemsCan not write to the media card Cause 5Solving display problems Solving display problemsSolving display problems Blank screen no video Cause SolutionOut of Range displays on screen Cause Solution Solving audio problems Solving audio problems6Solving audio problems Advanced Device Options Internal Speaker Enable digital CD audio for this CD-ROM device isSound from headphones is not clear or muffled Cause Line-in jack is not functioning properly CauseSolving printer problems Solving printer problems7Solving printer problems Printer prints garbled information Cause Solution Solving keyboard and mouse problems8Solving keyboard problems Printer is offline Cause SolutionSolving keyboard and mouse problems 9Solving Mouse ProblemsComputer will not start Cause Solution Solving hardware installation problems10Solving hardware installation problems Security USB SecuritySolving hardware installation problems Solving network problems 11Solving network problemsSolving network problems Diagnostics reports a failure Cause SolutionSolving memory problems 12Solving memory problemsNew network card will not boot Cause Memory count during Post is wrong Cause Solution Solving memory problemsOut of memory error Cause Solution Insufficient memory error during operation Cause Solution13Solving processor problems Solving processor problemsSolving CD-ROM and DVD problems 14Solving CD-ROM and DVD problemsSolving CD-ROM and DVD problems Movie will not play in the DVD drive Cause SolutionSolving USB flash drive problems 15Solving USB flash drive problemsCannot eject compact disc tray-load unit Cause Solving internet access problems Solving internet access problems16Solving internet access problems Click Internet Options Unable to connect to the Internet CauseClick Network and Internet Click on Hardware and SoundSolving software problems Solving software problems17Solving software problems Post Error Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended actionPost Error Messages Verify monitor is attached and turned Select File Save Changes and Exit Test under Storage DPS Self-testOptions Sata Emulation to IDE, Security Drivelock Security. For eachPost Numeric Codes and Text Messages Bios Occurred prior to the ME firmware update Post Error Messages 2Diagnostic front panel LEDs and audible codes Interpreting Post diagnostic front panel LEDsInterpreting Post diagnostic front panel LEDs ActivityDesktop Management Guide for more Interpreting Post diagnostic front panel LEDs Password Security and Resetting CmosEstablishing a Setup or Power-on password Establishing a Setup or Power-on passwordResetting the Setup and Power-on password Clearing and resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Cmos buttonPower Cord Set Requirements Japanese Power Cord RequirementsGeneral requirements Appendix a Power Cord Set Requirements Country-specific requirementsCountry Accrediting Agency Models SpecificationsTable B-1Specifications ModelsAppendix B Specifications Table B-2SpecificationsIndex CmosSata