HP 8300 C5J37AWABA, 8300 D0K72US#ABA manual

●Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive or DVD-ROM disc drive

●Optional mSATA module that can be used as a cache or SSD for the Elite 8300 or as a second drive for the Pro 6300

●Intel Q77 Express chipset – Intel vPro (HP Compaq Elite 8300 All-in-One Business PC)

●Intel Q75 Express chipset (HP Compaq Pro 6300 All-in-One Business PC)

●Two SODIMM slots with up to 16 GB of DDR3 SDRAM memory and dual channel memory support

●Intel integrated graphics

●DisplayPort video out (with audio) for second display support

●Optional MXM graphics card

●DP audio, DP to VGA/DVI/HDMI dongle support

●Integrated Gigabit Ethernet (Intel 82579 LM Gigabit Network Connection)

●Wireless connectivity (optional):

◦Integrated 802.11 a/b/g/n or b/g/n wireless LAN module

◦Bluetooth® 4.0

●Optional integrated full HD webcam and dual microphone array

●Premium stereo speakers

●Optional 6-in-1 media card reader

●6 USB ports: 4 USB 3.0, 2 USB 2.0

●Choice of wired or wireless keyboard and mouse

◦Wired USB keyboard and mouse

◦Wired PS/2 keyboard and mouse

◦Wireless keyboard and mouse

●Face Recognition for HP ProtectTools software with facial recognition auto-login capabilities (with optional webcam)

●Windows® 7 Professional 32-bit or 64-bit operating system

●90-percent energy-efficient power supply

●ENERGY STAR® qualified, EPEAT® Gold registered

2 Chapter 1 Product Features

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HP 8300 C5J37AWABA, 8300 D0K72US#ABA manual

Contents

Maintenance & Service Guide Maintenance & Service Guide About This Book Iii Iv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 107 103105 108 Models 153 154 Interpreting Post diagnostic front panel LEDs 143Viii Product Features OverviewPage 1Front components Front componentsComponent Side components 2Side components Rear components Rear components3Rear components Installing the operating system Installing and customizing the softwareDownloading Microsoft Windows updates Accessing disk image ISO files Installing or upgrading device drivers Windows systemsProtecting the software Computer Setup F10 Utility Computer Setup F10 utilities Using Computer Setup F10 utilities Computer Setup F10 Utility Computer Setup-File1Computer Setup-File Computer Setup-Storage 2Computer Setup-Storage Computer Setup-Security 3Computer Setup-Security Slot Security Network BootMaster Boot Record System IDs System Security DriveLock Security Computer Setup-Power 4Computer Setup-Power Option Heading Power-On Options Computer Setup-Advanced5Computer Setup-Advanced Bios Power-On Device Options VGA ConfigurationBus Options Operations Sata Hard Drives Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drive Cables Hard Drive Capacities Smart ATA DrivesSmart ATA Drives Routine Care and Disassembly Preparation Preventing electrostatic damage to equipment Electrostatic discharge informationGenerating static Relative Humidity Event 55% 40% 10% Recommended materials and equipment Personal grounding methods and equipmentGrounding the work area Static Shielding Protection Levels Operating Guidelines Cleaning the keyboard General cleaning safety precautionsCleaning the computer case Routine Care Cleaning the mouse Service ConsiderationsCleaning the display Tools and software requirements Lithium coin cell battery Cables and connectorsHard drives Removal and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computer Adjusting the tilt/swivel base Height adjustable/recline stand optional Page Removing the rear port cover Cable management cover Installing an access panel security screw Synchronizing the optional wireless keyboard or mousePage Access panel Page Stand Page 17Lower panel location To remove the access panel Lower panel Metal plate Metal plate is located under the standPage Remove the access panel see Access panel on Replacing drives Replacing drivesPage Page Page Replacing the optical disc drive 28Optical drive locationPage Page Memory 1Identifying Sodimm locations Location System Board Label ChannelPage Replacing the battery Page Serial port 39Serial port location To remove the serial portPage Remove the access panel see Access panel on Webcam module Webcam modulePage Page Converter board 45Converter board location To remove the converter boardPage Inch Touch sensor board Page Graphics heat sink Heat sinks Graphics board and processorTo remove the heat sink Processor heat sink model Processor heat sink model Lift the heat sink assembly from the computer Processor MSATA Solid-State Drive Wlan module To remove the mSATA SSDPage Page Graphics board 59Graphics board location To remove the graphics boardPage Speakers 61Speaker location To remove the speakers Fan Side panels 64Side panel locations To remove the side panels Rotate the panel out and off of the computer Power supply 66Power supply location To remove the power supply 68Removing the power supply Power supply Page System board Remove the processor see Processor onPage Page Page Page Updating Smbios Information Setup Field Name Comment Label Card reader board Page Power button board Page Page Front bezel Page Right 4 screws Bottom 2 screw Antenna Page To install the antenna, reverse the removal procedures Display panelPage 86Display panel screw locations 6300 models CMI panel Page Page Inch Hood sensor Page Hard drive and optical drive cables and connectors Page Safety and comfort Troubleshooting Without DiagnosticsSafety and comfort 1Solving general problems Solving general problemsTroubleshooting Without Diagnostics Computer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Solving general problemsPoor performance is experienced Cause Solution Cause Solution Solving power problems Solving power problemsSolving hard drive problems 2Solving power problems Power-On Disk transaction problem Cause SolutionDrive not found identified Cause Solution Advanced Power-On Options Storage Boot Order Solving hard drive problemsComputer will not boot from hard drive Cause Solution Computer seems to be locked up Cause Solution 4Solving media card reader problems Solving media card reader problemsCan not write to the media card Cause 5Solving display problems Solving display problemsSolving display problems Blank screen no video Cause Solution Out of Range displays on screen Cause Solution Solving audio problems Solving audio problems6Solving audio problems Advanced Device Options Internal Speaker Enable digital CD audio for this CD-ROM device isSound from headphones is not clear or muffled Cause Line-in jack is not functioning properly Cause Solving printer problems Solving printer problems7Solving printer problems Printer prints garbled information Cause Solution Solving keyboard and mouse problems8Solving keyboard problems Printer is offline Cause Solution Solving keyboard and mouse problems 9Solving Mouse Problems Computer will not start Cause Solution Solving hardware installation problems10Solving hardware installation problems Security USB Security Solving hardware installation problems Solving network problems 11Solving network problems Solving network problems Diagnostics reports a failure Cause Solution 12Solving memory problems Solving memory problemsNew network card will not boot Cause Memory count during Post is wrong Cause Solution Solving memory problemsOut of memory error Cause Solution Insufficient memory error during operation Cause Solution 13Solving processor problems Solving processor problemsSolving CD-ROM and DVD problems 14Solving CD-ROM and DVD problems Solving CD-ROM and DVD problems Movie will not play in the DVD drive Cause Solution 15Solving USB flash drive problems Solving USB flash drive problemsCannot eject compact disc tray-load unit Cause Solving internet access problems Solving internet access problems16Solving internet access problems Click Internet Options Unable to connect to the Internet CauseClick Network and Internet Click on Hardware and Sound Solving software problems Solving software problems17Solving software problems Post Error Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended action Post Error Messages Verify monitor is attached and turned Select File Save Changes and Exit Test under Storage DPS Self-testOptions Sata Emulation to IDE, Security Drivelock Security. For each Post Numeric Codes and Text Messages Bios Occurred prior to the ME firmware update Post Error Messages 2Diagnostic front panel LEDs and audible codes Interpreting Post diagnostic front panel LEDsInterpreting Post diagnostic front panel LEDs Activity Desktop Management Guide for more Interpreting Post diagnostic front panel LEDs Password Security and Resetting Cmos Establishing a Setup or Power-on password Establishing a Setup or Power-on password Resetting the Setup and Power-on password Clearing and resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Cmos button Japanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements Appendix a Power Cord Set RequirementsCountry Accrediting Agency Models SpecificationsTable B-1Specifications Models Appendix B Specifications Table B-2Specifications Index Cmos Sata