Preparing to disassemble the computer | HP 8300 D0K72US#ABA manual

6Removal and Replacement Procedures All-in One (AIO) Chassis

The following sections provide information about disassembling various components of the computer.

Procedures for disassembling both 6300 and 8300 models are the same unless noted.

Preparing to disassemble the computer

To avoid injury and equipment damage, always complete the following steps in order, when opening the HP Pro All-in-One.

1.Remove all media (CD, DVD, etc.) from the computer.

2.Shut down the computer.

3.After the system has completely shut down, disconnect the power adapter from the back of the computer.

4.Disconnect all other attached cables from the back of the computer.

5.Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.

WARNING! Beware of sharp edges inside the chassis.

Preparing to disassemble the computer 27

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HP 8300 D0K72US#ABA manual Removal and Replacement Procedures All-in One AIO Chassis, Preparing to disassemble the computer

Contents

Maintenance & Service Guide Maintenance & Service Guide Iii About This Book Iv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 108 103105 107 Viii Interpreting Post diagnostic front panel LEDs 143Models 153 154 Overview Product FeaturesPage Component Front components1Front components 2Side components Side components 3Rear components Rear componentsRear components Downloading Microsoft Windows updates Installing and customizing the softwareInstalling the operating system Protecting the software Installing or upgrading device drivers Windows systemsAccessing disk image ISO files Computer Setup F10 utilities Computer Setup F10 Utility Using Computer Setup F10 utilities 1Computer Setup-File Computer Setup-FileComputer Setup F10 Utility 2Computer Setup-Storage Computer Setup-Storage 3Computer Setup-Security Computer Setup-Security System IDs Network BootMaster Boot Record Slot Security DriveLock Security System Security 4Computer Setup-Power Computer Setup-Power Bios Power-On Computer Setup-Advanced5Computer Setup-Advanced Option Heading Power-On Options Operations VGA ConfigurationBus Options Device Options Sata Hard Drive Cables Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drives Smart ATA Drives Smart ATA DrivesHard Drive Capacities Routine Care and Disassembly Preparation Relative Humidity Event 55% 40% 10% Electrostatic discharge informationGenerating static Preventing electrostatic damage to equipment Static Shielding Protection Levels Personal grounding methods and equipmentGrounding the work area Recommended materials and equipment Operating Guidelines Routine Care General cleaning safety precautionsCleaning the computer case Cleaning the keyboard Tools and software requirements Service ConsiderationsCleaning the display Cleaning the mouse Hard drives Cables and connectorsLithium coin cell battery Preparing to disassemble the computer Removal and Replacement Procedures All-in One AIO Chassis Adjusting the tilt/swivel base Height adjustable/recline stand optional Page Cable management cover Removing the rear port cover Synchronizing the optional wireless keyboard or mouse Installing an access panel security screwPage Access panel Page Stand Page Lower panel 17Lower panel location To remove the access panel Metal plate is located under the stand Metal platePage Replacing drives Remove the access panel see Access panel on Replacing drivesPage Page Page 28Optical drive location Replacing the optical disc drivePage Page Memory Location System Board Label Channel 1Identifying Sodimm locationsPage Replacing the battery Page 39Serial port location To remove the serial port Serial portPage Webcam module Remove the access panel see Access panel on Webcam modulePage Page 45Converter board location To remove the converter board Converter boardPage Inch Touch sensor board Page To remove the heat sink Heat sinks Graphics board and processorGraphics heat sink Processor heat sink model Processor heat sink model Lift the heat sink assembly from the computer Processor MSATA Solid-State Drive To remove the mSATA SSD Wlan modulePage Page 59Graphics board location To remove the graphics board Graphics boardPage 61Speaker location To remove the speakers Speakers Fan 64Side panel locations To remove the side panels Side panels Rotate the panel out and off of the computer 66Power supply location To remove the power supply Power supply 68Removing the power supply Power supply Page Remove the processor see Processor on System boardPage Page Page Page Setup Field Name Comment Label Updating Smbios Information Card reader board Page Power button board Page Page Front bezel Page Right 4 screws Bottom 2 screw Antenna Page Display panel To install the antenna, reverse the removal proceduresPage 86Display panel screw locations 6300 models CMI panel Page Page Inch Hood sensor Page Hard drive and optical drive cables and connectors Page Safety and comfort Troubleshooting Without DiagnosticsSafety and comfort Computer date and time display is incorrect Cause Solution Solving general problemsTroubleshooting Without Diagnostics 1Solving general problems Poor performance is experienced Cause Solution Solving general problemsThere is no sound or sound volume is too low Cause Solution Cause Solution 2Solving power problems Solving power problemsSolving hard drive problems Solving power problems Advanced Power-On Options Disk transaction problem Cause SolutionDrive not found identified Cause Solution Power-On Computer seems to be locked up Cause Solution Solving hard drive problemsComputer will not boot from hard drive Cause Solution Storage Boot Order Can not write to the media card Cause Solving media card reader problems4Solving media card reader problems Blank screen no video Cause Solution Solving display problemsSolving display problems 5Solving display problems Out of Range displays on screen Cause Solution 6Solving audio problems Solving audio problemsSolving audio problems Line-in jack is not functioning properly Cause Enable digital CD audio for this CD-ROM device isSound from headphones is not clear or muffled Cause Advanced Device Options Internal Speaker 7Solving printer problems Solving printer problemsSolving printer problems Printer is offline Cause Solution Solving keyboard and mouse problems8Solving keyboard problems Printer prints garbled information Cause Solution 9Solving Mouse Problems Solving keyboard and mouse problems Security USB Security Solving hardware installation problems10Solving hardware installation problems Computer will not start Cause Solution Solving hardware installation problems 11Solving network problems Solving network problems Diagnostics reports a failure Cause Solution Solving network problems New network card will not boot Cause Solving memory problems12Solving memory problems Insufficient memory error during operation Cause Solution Solving memory problemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution 14Solving CD-ROM and DVD problems Solving processor problemsSolving CD-ROM and DVD problems 13Solving processor problems Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD problems Cannot eject compact disc tray-load unit Cause Solving USB flash drive problems15Solving USB flash drive problems 16Solving internet access problems Solving internet access problemsSolving internet access problems Click on Hardware and Sound Unable to connect to the Internet CauseClick Network and Internet Click Internet Options 17Solving software problems Solving software problemsSolving software problems Post Error Messages Control panel message Description Recommended action Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages 1Numeric Codes and Text Messages Post Error Messages Verify monitor is attached and turned Security Drivelock Security. For each Test under Storage DPS Self-testOptions Sata Emulation to IDE, Select File Save Changes and Exit Post Numeric Codes and Text Messages Bios Occurred prior to the ME firmware update Post Error Messages Activity Interpreting Post diagnostic front panel LEDsInterpreting Post diagnostic front panel LEDs 2Diagnostic front panel LEDs and audible codes Desktop Management Guide for more Interpreting Post diagnostic front panel LEDs Cmos Password Security and Resetting Establishing a Setup or Power-on password Establishing a Setup or Power-on password Resetting the Setup and Power-on password Clearing and resetting the Cmos Cmos button Locate, press, and hold the Cmos button in for five seconds General requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country Accrediting Agency Appendix a Power Cord Set RequirementsCountry-specific requirements Models SpecificationsTable B-1Specifications Models Table B-2Specifications Appendix B Specifications Cmos Index Sata