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HP 8300 D0K72US#ABA, 8300 C5J37AWABA manual Solving hard drive problems, Storage Boot Order

Models: 8300 C5J37AWABA 8300 D0K72US#ABA

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Table 7-3Solving hard drive problems (continued)

Nonsystem disk/NTLDR missing message.

Cause	Solution

Bootable hard drive is not attached as first in a multi-hard	If attempting to boot from a hard drive, ensure it is attached
drive configuration.	to the system board dark blue SATA connector.

Bootable hard drive's controller is not listed first in the Boot	Run the Computer Setup utility and select Storage > Boot
Order.	Order and ensure the bootable hard drive's controller is
	listed immediately under the Hard Drive entry.

Computer will not boot from hard drive.

Cause	Solution

The device is attached to a SATA port that has been hidden	Run the Computer Setup utility and ensure Device Available
in Computer Setup.	is selected for the device's SATA port in Security > Device
	Security.

Boot order is not correct.	Run the Computer Setup utility and change boot sequence in
	Storage > Boot Order.

Hard drive is damaged.	Observe if the front panel Power LED is blinking RED and if
	any beeps are heard. See Appendix A, POST Error
	Messages on page 134 to determine possible causes for the
	blinking red and beep codes.
	See the Worldwide Limited Warranty for terms and
	conditions.

Computer seems to be locked up.

Cause	Solution

Program in use has stopped responding to commands.

Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again.

The removable hard drive is not recognized by the computer.

Cause

Solution

The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier.

Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated. If this does not solve the problem, turn off the computer, remove the carrier, and check to see if the connector on the hard drive is properly seated in the carrier.

Solving hard drive problems 113

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HP 8300 D0K72US#ABA Solving hard drive problems, Computer will not boot from hard drive Cause Solution, Storage Boot Order

Contents

Maintenance & Service Guide Maintenance & Service Guide Iii About This BookIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 105 103107 108Models 153 154 Interpreting Post diagnostic front panel LEDs 143Viii Overview Product FeaturesPage 1Front components Front componentsComponent 2Side components Side componentsRear components Rear components3Rear components Installing the operating system Installing and customizing the softwareDownloading Microsoft Windows updates Accessing disk image ISO files Installing or upgrading device drivers Windows systemsProtecting the software Computer Setup F10 utilities Computer Setup F10 UtilityUsing Computer Setup F10 utilities Computer Setup F10 Utility Computer Setup-File1Computer Setup-File 2Computer Setup-Storage Computer Setup-Storage3Computer Setup-Security Computer Setup-SecurityMaster Boot Record Network BootSlot Security System IDsDriveLock Security System Security4Computer Setup-Power Computer Setup-Power5Computer Setup-Advanced Computer Setup-AdvancedOption Heading Power-On Options Bios Power-OnBus Options VGA ConfigurationDevice Options OperationsSerial ATA Hard Drive Characteristics Serial ATA Sata Drive Guidelines and FeaturesSata Hard Drives Sata Hard Drive CablesHard Drive Capacities Smart ATA DrivesSmart ATA Drives Routine Care and Disassembly Preparation Generating static Electrostatic discharge informationPreventing electrostatic damage to equipment Relative Humidity Event 55% 40% 10%Grounding the work area Personal grounding methods and equipmentRecommended materials and equipment Static Shielding Protection LevelsOperating Guidelines Cleaning the computer case General cleaning safety precautionsCleaning the keyboard Routine CareCleaning the display Service ConsiderationsCleaning the mouse Tools and software requirementsLithium coin cell battery Cables and connectorsHard drives Preparing to disassemble the computer Removal and Replacement Procedures All-in One AIO ChassisAdjusting the tilt/swivel base Height adjustable/recline stand optional Page Cable management cover Removing the rear port coverSynchronizing the optional wireless keyboard or mouse Installing an access panel security screwPage Access panel Page Stand Page Lower panel 17Lower panel location To remove the access panelMetal plate is located under the stand Metal platePage Replacing drives Remove the access panel see Access panel on Replacing drivesPage Page Page 28Optical drive location Replacing the optical disc drivePage Page Memory Location System Board Label Channel 1Identifying Sodimm locationsPage Replacing the battery Page 39Serial port location To remove the serial port Serial portPage Webcam module Remove the access panel see Access panel on Webcam modulePage Page 45Converter board location To remove the converter board Converter boardPage Inch Touch sensor board Page Graphics heat sink Heat sinks Graphics board and processorTo remove the heat sink Processor heat sink model Processor heat sink model Lift the heat sink assembly from the computer Processor MSATA Solid-State Drive To remove the mSATA SSD Wlan modulePage Page 59Graphics board location To remove the graphics board Graphics boardPage 61Speaker location To remove the speakers SpeakersFan 64Side panel locations To remove the side panels Side panelsRotate the panel out and off of the computer 66Power supply location To remove the power supply Power supply68Removing the power supply Power supply Page Remove the processor see Processor on System boardPage Page Page Page Setup Field Name Comment Label Updating Smbios InformationCard reader board Page Power button board Page Page Front bezel Page Right 4 screws Bottom 2 screw Antenna Page Display panel To install the antenna, reverse the removal proceduresPage 86Display panel screw locations 6300 models CMI panel Page Page Inch Hood sensor Page Hard drive and optical drive cables and connectors Page Safety and comfort Troubleshooting Without DiagnosticsSafety and comfort Troubleshooting Without Diagnostics Solving general problems1Solving general problems Computer date and time display is incorrect Cause SolutionThere is no sound or sound volume is too low Cause Solution Solving general problemsPoor performance is experienced Cause Solution Cause Solution Solving hard drive problems Solving power problemsSolving power problems 2Solving power problemsDrive not found identified Cause Solution Disk transaction problem Cause SolutionPower-On Advanced Power-On OptionsComputer will not boot from hard drive Cause Solution Solving hard drive problemsStorage Boot Order Computer seems to be locked up Cause Solution4Solving media card reader problems Solving media card reader problemsCan not write to the media card Cause Solving display problems Solving display problems5Solving display problems Blank screen no video Cause SolutionOut of Range displays on screen Cause Solution Solving audio problems Solving audio problems6Solving audio problems Sound from headphones is not clear or muffled Cause Enable digital CD audio for this CD-ROM device isAdvanced Device Options Internal Speaker Line-in jack is not functioning properly CauseSolving printer problems Solving printer problems7Solving printer problems 8Solving keyboard problems Solving keyboard and mouse problemsPrinter prints garbled information Cause Solution Printer is offline Cause Solution9Solving Mouse Problems Solving keyboard and mouse problems10Solving hardware installation problems Solving hardware installation problemsComputer will not start Cause Solution Security USB SecuritySolving hardware installation problems 11Solving network problems Solving network problemsDiagnostics reports a failure Cause Solution Solving network problems12Solving memory problems Solving memory problemsNew network card will not boot Cause Out of memory error Cause Solution Solving memory problemsMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionSolving CD-ROM and DVD problems Solving processor problems13Solving processor problems 14Solving CD-ROM and DVD problemsMovie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD problems15Solving USB flash drive problems Solving USB flash drive problemsCannot eject compact disc tray-load unit Cause Solving internet access problems Solving internet access problems16Solving internet access problems Click Network and Internet Unable to connect to the Internet CauseClick Internet Options Click on Hardware and SoundSolving software problems Solving software problems17Solving software problems Post Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text Messages1Numeric Codes and Text Messages Control panel message Description Recommended actionPost Error Messages Verify monitor is attached and turned Options Sata Emulation to IDE, Test under Storage DPS Self-testSelect File Save Changes and Exit Security Drivelock Security. For eachPost Numeric Codes and Text Messages Bios Occurred prior to the ME firmware update Post Error Messages Interpreting Post diagnostic front panel LEDs Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes ActivityDesktop Management Guide for more Interpreting Post diagnostic front panel LEDs Cmos Password Security and ResettingEstablishing a Setup or Power-on password Establishing a Setup or Power-on passwordResetting the Setup and Power-on password Clearing and resetting the Cmos Cmos button Locate, press, and hold the Cmos button in for five secondsJapanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements Appendix a Power Cord Set RequirementsCountry Accrediting Agency Table B-1Specifications SpecificationsModels ModelsTable B-2Specifications Appendix B SpecificationsCmos IndexSata