Table 7-11 Solving network problems (continued)
Network status link light never flashes.
NOTE: The network status light is supposed to flash when there is network activity.
Cause | Solution | |
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|
Network controller is disabled. | 1. | Run Computer Setup and enable network controller. |
| 2. | Enable the network controller in the operating system |
|
| via Device Manager. |
|
| |
Network driver is not properly loaded. | Reinstall network drivers. | |
|
| |
System cannot autosense the network. | Disable | |
| the correct operating mode. | |
|
|
|
Diagnostics reports a failure. |
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|
|
| |
Cause | Solution | |
The cable is not securely connected.
Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
The cable is attached to the incorrect connector. | Ensure that the cable is attached to the correct connector. |
|
|
There is a problem with the cable or a device at the other | Ensure that the cable and device at the other end are |
end of the cable. | operating correctly. |
|
|
The network controller is defective. | Contact an authorized service provider. |
|
|
Diagnostics passes, but the computer does not communicate with the network.
Cause | Solution |
Network drivers are not loaded, or driver parameters do not match current configuration.
Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller.
Make sure the correct network client and protocol is installed.
The network controller is not configured for this computer.
Select the Network icon in the Control Panel and configure the network controller.
Network controller stops working without apparent cause.
Cause | Solution |
|
|
The files containing the network drivers are corrupted. | Reinstall the network drivers, using the Recovery Disc Set |
| created from the hard drive's Recovery Partition. |
|
|
The cable is not securely connected. | Ensure that the cable is securely attached to the network |
| connector and that the other end of the cable is securely |
| attached to the correct device. |
|
|
The network controller is defective. | Contact an authorized service provider. |
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