HP 8300 C5J37AWABA manual Unable to connect to the Internet Cause, Click Network and Internet

Table 7-16Solving internet access problems (continued)

Unable to connect to the Internet.

Cause Solution

The CAT5 UTP cable is disconnected.

Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.)

IP address is not configured properly.	Contact your ISP for the correct IP address.
Cookies are corrupted. (A “cookie” is a small piece of	1.	Select Start > Control Panel.
information that a Web server can store temporarily with the	2.	Click Network and Internet.
Web browser. This is useful for having the browser
remember some specific information that the Web server can	3.	Click Internet Options.
later retrieve.)
	4.	In the Browsing history section on the General tab,
		click the Delete button.
	5.	Select the Cookies check box and click the Delete
		button.
Cannot automatically launch Internet programs.
Cause	Solution
You must log on to your ISP before some programs will start. Log on to your ISP and launch the desired program.
Internet takes too long to download Web sites.
Cause	Solution
Modem is not set up properly.	Verify that the modem is connected and communicating
	properly.
	1.	Select Start > Control Panel.
	2.	Click on Hardware and Sound.
	3.	Click on Device Manager.
	4.	Double-click Modems.
	5.	Select the modem.
	6.	On the General tab, click Diagnostics.
	7.	Click Query Modem. A “Success” response indicates
		the modem is connected and working properly.

132 Chapter 7 Troubleshooting Without Diagnostics