Routine Care and Disassembly Preparation | HP 8300 C5J37AWABA

5Routine Care and Disassembly Preparation

This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service.

CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

20 Chapter 5 Routine Care and Disassembly Preparation

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HP 8300 C5J37AWABA, 8300 D0K72US#ABA manual Routine Care and Disassembly Preparation

Contents

Maintenance & Service Guide Maintenance & Service Guide About This Book Iii Iv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 103 105107 108 Models 153 154 Interpreting Post diagnostic front panel LEDs 143Viii Product Features OverviewPage 1Front components Front componentsComponent Side components 2Side components Rear components Rear components3Rear components Installing the operating system Installing and customizing the softwareDownloading Microsoft Windows updates Accessing disk image ISO files Installing or upgrading device drivers Windows systemsProtecting the software Computer Setup F10 Utility Computer Setup F10 utilities Using Computer Setup F10 utilities Computer Setup F10 Utility Computer Setup-File1Computer Setup-File Computer Setup-Storage 2Computer Setup-Storage Computer Setup-Security 3Computer Setup-Security Network Boot Master Boot RecordSlot Security System IDs System Security DriveLock Security Computer Setup-Power 4Computer Setup-Power Computer Setup-Advanced 5Computer Setup-AdvancedOption Heading Power-On Options Bios Power-On VGA Configuration Bus OptionsDevice Options Operations Serial ATA Sata Drive Guidelines and Features Serial ATA Hard Drive CharacteristicsSata Hard Drives Sata Hard Drive Cables Hard Drive Capacities Smart ATA DrivesSmart ATA Drives Routine Care and Disassembly Preparation Electrostatic discharge information Generating staticPreventing electrostatic damage to equipment Relative Humidity Event 55% 40% 10% Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection Levels Operating Guidelines General cleaning safety precautions Cleaning the computer caseCleaning the keyboard Routine Care Service Considerations Cleaning the displayCleaning the mouse Tools and software requirements Lithium coin cell battery Cables and connectorsHard drives Removal and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computer Adjusting the tilt/swivel base Height adjustable/recline stand optional Page Removing the rear port cover Cable management cover Installing an access panel security screw Synchronizing the optional wireless keyboard or mousePage Access panel Page Stand Page 17Lower panel location To remove the access panel Lower panel Metal plate Metal plate is located under the standPage Remove the access panel see Access panel on Replacing drives Replacing drivesPage Page Page Replacing the optical disc drive 28Optical drive locationPage Page Memory 1Identifying Sodimm locations Location System Board Label ChannelPage Replacing the battery Page Serial port 39Serial port location To remove the serial portPage Remove the access panel see Access panel on Webcam module Webcam modulePage Page Converter board 45Converter board location To remove the converter boardPage Inch Touch sensor board Page Graphics heat sink Heat sinks Graphics board and processorTo remove the heat sink Processor heat sink model Processor heat sink model Lift the heat sink assembly from the computer Processor MSATA Solid-State Drive Wlan module To remove the mSATA SSDPage Page Graphics board 59Graphics board location To remove the graphics boardPage Speakers 61Speaker location To remove the speakers Fan Side panels 64Side panel locations To remove the side panels Rotate the panel out and off of the computer Power supply 66Power supply location To remove the power supply 68Removing the power supply Power supply Page System board Remove the processor see Processor onPage Page Page Page Updating Smbios Information Setup Field Name Comment Label Card reader board Page Power button board Page Page Front bezel Page Right 4 screws Bottom 2 screw Antenna Page To install the antenna, reverse the removal procedures Display panelPage 86Display panel screw locations 6300 models CMI panel Page Page Inch Hood sensor Page Hard drive and optical drive cables and connectors Page Safety and comfort Troubleshooting Without DiagnosticsSafety and comfort Solving general problems Troubleshooting Without Diagnostics1Solving general problems Computer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Solving general problemsPoor performance is experienced Cause Solution Cause Solution Solving power problems Solving hard drive problemsSolving power problems 2Solving power problems Disk transaction problem Cause Solution Drive not found identified Cause SolutionPower-On Advanced Power-On Options Solving hard drive problems Computer will not boot from hard drive Cause SolutionStorage Boot Order Computer seems to be locked up Cause Solution 4Solving media card reader problems Solving media card reader problemsCan not write to the media card Cause Solving display problems Solving display problems5Solving display problems Blank screen no video Cause Solution Out of Range displays on screen Cause Solution Solving audio problems Solving audio problems6Solving audio problems Enable digital CD audio for this CD-ROM device is Sound from headphones is not clear or muffled CauseAdvanced Device Options Internal Speaker Line-in jack is not functioning properly Cause Solving printer problems Solving printer problems7Solving printer problems Solving keyboard and mouse problems 8Solving keyboard problemsPrinter prints garbled information Cause Solution Printer is offline Cause Solution Solving keyboard and mouse problems 9Solving Mouse Problems Solving hardware installation problems 10Solving hardware installation problemsComputer will not start Cause Solution Security USB Security Solving hardware installation problems Solving network problems 11Solving network problems Solving network problems Diagnostics reports a failure Cause Solution 12Solving memory problems Solving memory problemsNew network card will not boot Cause Solving memory problems Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause Solution Solving processor problems Solving CD-ROM and DVD problems13Solving processor problems 14Solving CD-ROM and DVD problems Solving CD-ROM and DVD problems Movie will not play in the DVD drive Cause Solution 15Solving USB flash drive problems Solving USB flash drive problemsCannot eject compact disc tray-load unit Cause Solving internet access problems Solving internet access problems16Solving internet access problems Unable to connect to the Internet Cause Click Network and InternetClick Internet Options Click on Hardware and Sound Solving software problems Solving software problems17Solving software problems Post Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text Messages1Numeric Codes and Text Messages Control panel message Description Recommended action Post Error Messages Verify monitor is attached and turned Test under Storage DPS Self-test Options Sata Emulation to IDE,Select File Save Changes and Exit Security Drivelock Security. For each Post Numeric Codes and Text Messages Bios Occurred prior to the ME firmware update Post Error Messages Interpreting Post diagnostic front panel LEDs Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes Activity Desktop Management Guide for more Interpreting Post diagnostic front panel LEDs Password Security and Resetting Cmos Establishing a Setup or Power-on password Establishing a Setup or Power-on password Resetting the Setup and Power-on password Clearing and resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Cmos button Japanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements Appendix a Power Cord Set RequirementsCountry Accrediting Agency Specifications Table B-1SpecificationsModels Models Appendix B Specifications Table B-2Specifications Index Cmos Sata