Solving internet access problems | HP 8300 D0K72US#ABA guide

USB flash drive not found (identified).

Cause	Solution

The device is attached to a USB port that has been hidden in	Run the Computer Setup utility and ensure that “Device
Computer Setup.	available” is selected for “Front USB Ports” and “Rear USB
	Ports” under Security > Device Security.

The device was not properly seated before power-up.	Ensure the device is fully inserted into the USB port before
	applying power to the system

System will not boot from USB flash drive.

Cause	Solution

Boot order is not correct.	Run the Computer Setup utility and change boot sequence in
	Storage > Boot Order.

Removable Media Boot is disabled in the Computer Setup	Run the Computer Setup utility and enable booting to
utility.	removable media in Storage > Storage Options. Ensure
	USB is enabled in Storage > Boot Order.

The computer boots to DOS after making a bootable flash drive.

Cause	Solution

Flash drive is bootable.	Install the flash drive only after the operating system boots.

Solving internet access problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.

Table 7-16Solving internet access problems

Unable to connect to the Internet.

Cause	Solution

Internet Service Provider (ISP) account is not set up	Verify Internet settings or contact your ISP for assistance.
properly.

Modem is not set up properly.	Reconnect the modem. Verify the connections are correct
	using the quick setup documentation.

Web browser is not set up properly.	Verify that the Web browser is installed and set up to work
	with your ISP.

Cable/DSL modem is not plugged in.	Plug in cable/DSL modem. You should see a “power” LED
	light on the front of the cable/DSL modem.

Cable/DSL service is not available or has been interrupted	Try connecting to the Internet at a later time or contact your
due to bad weather.	ISP. (If the cable/DSL service is connected, the “cable” LED
	light on the front of the cable/DSL modem will be on.)

Solving internet access problems 131

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HP 8300 D0K72US#ABA, 8300 C5J37AWABA manual 16Solving internet access problems

Contents

Maintenance & Service Guide Maintenance & Service Guide Iii About This Book Iv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 108 103105 107 Models 153 154 Interpreting Post diagnostic front panel LEDs 143Viii Overview Product FeaturesPage 1Front components Front componentsComponent 2Side components Side components Rear components Rear components3Rear components Installing the operating system Installing and customizing the softwareDownloading Microsoft Windows updates Accessing disk image ISO files Installing or upgrading device drivers Windows systemsProtecting the software Computer Setup F10 utilities Computer Setup F10 Utility Using Computer Setup F10 utilities Computer Setup F10 Utility Computer Setup-File1Computer Setup-File 2Computer Setup-Storage Computer Setup-Storage 3Computer Setup-Security Computer Setup-Security System IDs Network BootMaster Boot Record Slot Security DriveLock Security System Security 4Computer Setup-Power Computer Setup-Power Bios Power-On Computer Setup-Advanced5Computer Setup-Advanced Option Heading Power-On Options Operations VGA ConfigurationBus Options Device Options Sata Hard Drive Cables Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drives Hard Drive Capacities Smart ATA DrivesSmart ATA Drives Routine Care and Disassembly Preparation Relative Humidity Event 55% 40% 10% Electrostatic discharge informationGenerating static Preventing electrostatic damage to equipment Static Shielding Protection Levels Personal grounding methods and equipmentGrounding the work area Recommended materials and equipment Operating Guidelines Routine Care General cleaning safety precautionsCleaning the computer case Cleaning the keyboard Tools and software requirements Service ConsiderationsCleaning the display Cleaning the mouse Lithium coin cell battery Cables and connectorsHard drives Preparing to disassemble the computer Removal and Replacement Procedures All-in One AIO Chassis Adjusting the tilt/swivel base Height adjustable/recline stand optional Page Cable management cover Removing the rear port cover Synchronizing the optional wireless keyboard or mouse Installing an access panel security screwPage Access panel Page Stand Page Lower panel 17Lower panel location To remove the access panel Metal plate is located under the stand Metal platePage Replacing drives Remove the access panel see Access panel on Replacing drivesPage Page Page 28Optical drive location Replacing the optical disc drivePage Page Memory Location System Board Label Channel 1Identifying Sodimm locationsPage Replacing the battery Page 39Serial port location To remove the serial port Serial portPage Webcam module Remove the access panel see Access panel on Webcam modulePage Page 45Converter board location To remove the converter board Converter boardPage Inch Touch sensor board Page Graphics heat sink Heat sinks Graphics board and processorTo remove the heat sink Processor heat sink model Processor heat sink model Lift the heat sink assembly from the computer Processor MSATA Solid-State Drive To remove the mSATA SSD Wlan modulePage Page 59Graphics board location To remove the graphics board Graphics boardPage 61Speaker location To remove the speakers Speakers Fan 64Side panel locations To remove the side panels Side panels Rotate the panel out and off of the computer 66Power supply location To remove the power supply Power supply 68Removing the power supply Power supply Page Remove the processor see Processor on System boardPage Page Page Page Setup Field Name Comment Label Updating Smbios Information Card reader board Page Power button board Page Page Front bezel Page Right 4 screws Bottom 2 screw Antenna Page Display panel To install the antenna, reverse the removal proceduresPage 86Display panel screw locations 6300 models CMI panel Page Page Inch Hood sensor Page Hard drive and optical drive cables and connectors Page Safety and comfort Troubleshooting Without DiagnosticsSafety and comfort Computer date and time display is incorrect Cause Solution Solving general problemsTroubleshooting Without Diagnostics 1Solving general problems There is no sound or sound volume is too low Cause Solution Solving general problemsPoor performance is experienced Cause Solution Cause Solution 2Solving power problems Solving power problemsSolving hard drive problems Solving power problems Advanced Power-On Options Disk transaction problem Cause SolutionDrive not found identified Cause Solution Power-On Computer seems to be locked up Cause Solution Solving hard drive problemsComputer will not boot from hard drive Cause Solution Storage Boot Order 4Solving media card reader problems Solving media card reader problemsCan not write to the media card Cause Blank screen no video Cause Solution Solving display problemsSolving display problems 5Solving display problems Out of Range displays on screen Cause Solution Solving audio problems Solving audio problems6Solving audio problems Line-in jack is not functioning properly Cause Enable digital CD audio for this CD-ROM device isSound from headphones is not clear or muffled Cause Advanced Device Options Internal Speaker Solving printer problems Solving printer problems7Solving printer problems Printer is offline Cause Solution Solving keyboard and mouse problems8Solving keyboard problems Printer prints garbled information Cause Solution 9Solving Mouse Problems Solving keyboard and mouse problems Security USB Security Solving hardware installation problems10Solving hardware installation problems Computer will not start Cause Solution Solving hardware installation problems 11Solving network problems Solving network problems Diagnostics reports a failure Cause Solution Solving network problems 12Solving memory problems Solving memory problemsNew network card will not boot Cause Insufficient memory error during operation Cause Solution Solving memory problemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution 14Solving CD-ROM and DVD problems Solving processor problemsSolving CD-ROM and DVD problems 13Solving processor problems Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD problems 15Solving USB flash drive problems Solving USB flash drive problemsCannot eject compact disc tray-load unit Cause Solving internet access problems Solving internet access problems16Solving internet access problems Click on Hardware and Sound Unable to connect to the Internet CauseClick Network and Internet Click Internet Options Solving software problems Solving software problems17Solving software problems Post Error Messages Control panel message Description Recommended action Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages 1Numeric Codes and Text Messages Post Error Messages Verify monitor is attached and turned Security Drivelock Security. For each Test under Storage DPS Self-testOptions Sata Emulation to IDE, Select File Save Changes and Exit Post Numeric Codes and Text Messages Bios Occurred prior to the ME firmware update Post Error Messages Activity Interpreting Post diagnostic front panel LEDsInterpreting Post diagnostic front panel LEDs 2Diagnostic front panel LEDs and audible codes Desktop Management Guide for more Interpreting Post diagnostic front panel LEDs Cmos Password Security and Resetting Establishing a Setup or Power-on password Establishing a Setup or Power-on password Resetting the Setup and Power-on password Clearing and resetting the Cmos Cmos button Locate, press, and hold the Cmos button in for five seconds Japanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements Appendix a Power Cord Set RequirementsCountry Accrediting Agency Models SpecificationsTable B-1Specifications Models Table B-2Specifications Appendix B Specifications Cmos Index Sata