Solving CD-ROM and DVD problems | HP 8300 D0K72US#ABA specification

Table 7-14Solving CD-ROM and DVD problems (continued)

System will not boot from CD-ROM or DVD drive.

Cause	Solution

Non-bootable CD in drive.	Try a bootable CD in the drive.

Boot order not correct.	Run the Computer Setup utility and change boot sequence in
	Storage > Boot Order.

Drive not found (identified).

Cause	Solution

Cable could be loose.	Check cable connections.

The system may not have automatically recognized a newly	See reconfiguration directions in the Solving hardware
installed device.	installation problems on page 122 section. If the system still
	does not recognize the new device, check to see if the
	device is listed within Computer Setup. If it is listed, the
	probable cause is a driver problem. If it is not listed, the
	probable cause is a hardware problem.
	If this is a newly installed drive, run the Computer Setup
	utility and try adding a POST delay under Advanced >
	Power-On Options.

The device is attached to a SATA port that has been hidden	Run the Computer Setup utility and ensure Device Available
in Computer Setup.	is selected for the device's SATA port in Security > Device
	Security.

Drive responds slowly immediately after power-up.	Run Computer Setup and increase the POST Delay in
	Advanced > Power-On Options.

CD-ROM or DVD devices are not detected or driver is not loaded.

Cause	Solution

Drive is not connected properly or not properly configured.	See the documentation that came with the optional device.

Movie will not play in the DVD drive.

Cause	Solution

Movie may be regionalized for a different country.	See the documentation that came with the DVD drive.

Decoder software is not installed.	Install decoder software.

Damaged media.	Replace media.

Movie rating locked out by parental lock.	Use DVD software to remove parental lock.

Media installed upside down.	Reinstall media.

Solving CD-ROM and DVD problems 129

Image 137

HP 8300 D0K72US#ABA, 8300 C5J37AWABA Solving CD-ROM and DVD problems, Movie will not play in the DVD drive Cause Solution

Contents

Maintenance & Service Guide Maintenance & Service Guide Iii About This Book Iv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 105 103107 108 Viii Interpreting Post diagnostic front panel LEDs 143Models 153 154 Overview Product FeaturesPage Component Front components1Front components 2Side components Side components 3Rear components Rear componentsRear components Downloading Microsoft Windows updates Installing and customizing the softwareInstalling the operating system Protecting the software Installing or upgrading device drivers Windows systemsAccessing disk image ISO files Computer Setup F10 utilities Computer Setup F10 Utility Using Computer Setup F10 utilities 1Computer Setup-File Computer Setup-FileComputer Setup F10 Utility 2Computer Setup-Storage Computer Setup-Storage 3Computer Setup-Security Computer Setup-Security Master Boot Record Network BootSlot Security System IDs DriveLock Security System Security 4Computer Setup-Power Computer Setup-Power 5Computer Setup-Advanced Computer Setup-AdvancedOption Heading Power-On Options Bios Power-On Bus Options VGA ConfigurationDevice Options Operations Serial ATA Hard Drive Characteristics Serial ATA Sata Drive Guidelines and FeaturesSata Hard Drives Sata Hard Drive Cables Smart ATA Drives Smart ATA DrivesHard Drive Capacities Routine Care and Disassembly Preparation Generating static Electrostatic discharge informationPreventing electrostatic damage to equipment Relative Humidity Event 55% 40% 10% Grounding the work area Personal grounding methods and equipmentRecommended materials and equipment Static Shielding Protection Levels Operating Guidelines Cleaning the computer case General cleaning safety precautionsCleaning the keyboard Routine Care Cleaning the display Service ConsiderationsCleaning the mouse Tools and software requirements Hard drives Cables and connectorsLithium coin cell battery Preparing to disassemble the computer Removal and Replacement Procedures All-in One AIO Chassis Adjusting the tilt/swivel base Height adjustable/recline stand optional Page Cable management cover Removing the rear port cover Synchronizing the optional wireless keyboard or mouse Installing an access panel security screwPage Access panel Page Stand Page Lower panel 17Lower panel location To remove the access panel Metal plate is located under the stand Metal platePage Replacing drives Remove the access panel see Access panel on Replacing drivesPage Page Page 28Optical drive location Replacing the optical disc drivePage Page Memory Location System Board Label Channel 1Identifying Sodimm locationsPage Replacing the battery Page 39Serial port location To remove the serial port Serial portPage Webcam module Remove the access panel see Access panel on Webcam modulePage Page 45Converter board location To remove the converter board Converter boardPage Inch Touch sensor board Page To remove the heat sink Heat sinks Graphics board and processorGraphics heat sink Processor heat sink model Processor heat sink model Lift the heat sink assembly from the computer Processor MSATA Solid-State Drive To remove the mSATA SSD Wlan modulePage Page 59Graphics board location To remove the graphics board Graphics boardPage 61Speaker location To remove the speakers Speakers Fan 64Side panel locations To remove the side panels Side panels Rotate the panel out and off of the computer 66Power supply location To remove the power supply Power supply 68Removing the power supply Power supply Page Remove the processor see Processor on System boardPage Page Page Page Setup Field Name Comment Label Updating Smbios Information Card reader board Page Power button board Page Page Front bezel Page Right 4 screws Bottom 2 screw Antenna Page Display panel To install the antenna, reverse the removal proceduresPage 86Display panel screw locations 6300 models CMI panel Page Page Inch Hood sensor Page Hard drive and optical drive cables and connectors Page Safety and comfort Troubleshooting Without DiagnosticsSafety and comfort Troubleshooting Without Diagnostics Solving general problems1Solving general problems Computer date and time display is incorrect Cause Solution Poor performance is experienced Cause Solution Solving general problemsThere is no sound or sound volume is too low Cause Solution Cause Solution Solving hard drive problems Solving power problemsSolving power problems 2Solving power problems Drive not found identified Cause Solution Disk transaction problem Cause SolutionPower-On Advanced Power-On Options Computer will not boot from hard drive Cause Solution Solving hard drive problemsStorage Boot Order Computer seems to be locked up Cause Solution Can not write to the media card Cause Solving media card reader problems4Solving media card reader problems Solving display problems Solving display problems5Solving display problems Blank screen no video Cause Solution Out of Range displays on screen Cause Solution 6Solving audio problems Solving audio problemsSolving audio problems Sound from headphones is not clear or muffled Cause Enable digital CD audio for this CD-ROM device isAdvanced Device Options Internal Speaker Line-in jack is not functioning properly Cause 7Solving printer problems Solving printer problemsSolving printer problems 8Solving keyboard problems Solving keyboard and mouse problemsPrinter prints garbled information Cause Solution Printer is offline Cause Solution 9Solving Mouse Problems Solving keyboard and mouse problems 10Solving hardware installation problems Solving hardware installation problemsComputer will not start Cause Solution Security USB Security Solving hardware installation problems 11Solving network problems Solving network problems Diagnostics reports a failure Cause Solution Solving network problems New network card will not boot Cause Solving memory problems12Solving memory problems Out of memory error Cause Solution Solving memory problemsMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause Solution Solving CD-ROM and DVD problems Solving processor problems13Solving processor problems 14Solving CD-ROM and DVD problems Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD problems Cannot eject compact disc tray-load unit Cause Solving USB flash drive problems15Solving USB flash drive problems 16Solving internet access problems Solving internet access problemsSolving internet access problems Click Network and Internet Unable to connect to the Internet CauseClick Internet Options Click on Hardware and Sound 17Solving software problems Solving software problemsSolving software problems Post Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text Messages1Numeric Codes and Text Messages Control panel message Description Recommended action Post Error Messages Verify monitor is attached and turned Options Sata Emulation to IDE, Test under Storage DPS Self-testSelect File Save Changes and Exit Security Drivelock Security. For each Post Numeric Codes and Text Messages Bios Occurred prior to the ME firmware update Post Error Messages Interpreting Post diagnostic front panel LEDs Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes Activity Desktop Management Guide for more Interpreting Post diagnostic front panel LEDs Cmos Password Security and Resetting Establishing a Setup or Power-on password Establishing a Setup or Power-on password Resetting the Setup and Power-on password Clearing and resetting the Cmos Cmos button Locate, press, and hold the Cmos button in for five seconds General requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country Accrediting Agency Appendix a Power Cord Set RequirementsCountry-specific requirements Table B-1Specifications SpecificationsModels Models Table B-2Specifications Appendix B Specifications Cmos Index Sata