Manuals / HP / Computer Equipment / Personal Computer

HP 8300 D0K72US#ABA, 8300 C5J37AWABA manual Verify monitor is attached and turned

Models: 8300 C5J37AWABA 8300 D0K72US#ABA

1 165

Download 165 pages 39.51 Kb

Page 145

Table 8-1Numeric Codes and Text Messages (continued)

Control panel message	Description	Recommended action

501-Display Adapter Failure	Graphics display controller.	1.	Reseat the graphics card
			(if applicable).
		2.	Clear CMOS. (See Appendix B,
			Password Security and Resetting
			CMOS on page 146.)
		3.	Verify monitor is attached and turned
			on.
		4.	Replace the graphics card (if possible).

510-Flash Screen Image Corrupted	Flash Screen image has errors.	Reflash the system ROM with the latest
		BIOS image.

511-CPU, CPUA, or CPUB Fan not	CPU fan is not connected or may have	1.	Reseat CPU fan.
Detected	malfunctioned.	2.	Reseat fan cable.
		2.	Reseat fan cable.
		3.	Replace CPU fan.

512-Chassis, Rear Chassis, or Front Chassis Fan not Detected

Chassis, rear chassis, or front chassis fan is 1.	Reseat chassis, rear chassis, or front
not connected or may have malfunctioned.	chassis fan.

		2.	Reseat fan cable.
		3.	Replace chassis, rear chassis, or front
			chassis fan.

513-Front Chassis fan not detected	Front chassis fan is not connected or may	1.	Reseat front chassis fan.
	have malfunctioned.	2.	Reseat fan cable.
		2.	Reseat fan cable.
		3.	Replace front chassis fan.

514-CPU or Chassis Fan not Detected	CPU or chassis fan is not connected or may	1.	Reseat CPU or chassis fan.
	have malfunctioned.	2.	Reseat fan cable.
		2.	Reseat fan cable.
		3.	Replace CPU or chassis fan.

515-Power Supply fan not detected	Power supply fan is not connected or may	1.	Reseat power supply fan.
	have malfunctioned.	2.	Reseat fan cable.
		2.	Reseat fan cable.
		3.	Replace power supply fan.

660-Display cache is detected unreliable	Integrated graphics controller display cache	Replace system board if minimal graphics
	is not working properly and will be disabled.	degrading is an issue.

912-Computer Cover Has Been Removed	Computer cover was removed since last	No action required.
Since Last System Startup	system startup.

917-Front Audio Not Connected	Front audio connector has been detached	Reconnect or replace front audio cable.
	or unseated from motherboard.

918-Front USB Not Connected	Front USB harness has been detached or	Reconnect or replace front USB harness.
	unseated from motherboard.

POST Numeric Codes and Text Messages 137

Image 145

HP 8300 D0K72US#ABA, 8300 C5J37AWABA manual Verify monitor is attached and turned

Contents

Maintenance & Service Guide Maintenance & Service Guide Iii About This BookIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 105 103107 108Models 153 154 Interpreting Post diagnostic front panel LEDs 143Viii Overview Product FeaturesPage 1Front components Front componentsComponent 2Side components Side componentsRear components Rear components3Rear components Installing the operating system Installing and customizing the softwareDownloading Microsoft Windows updates Accessing disk image ISO files Installing or upgrading device drivers Windows systemsProtecting the software Computer Setup F10 utilities Computer Setup F10 UtilityUsing Computer Setup F10 utilities Computer Setup F10 Utility Computer Setup-File1Computer Setup-File 2Computer Setup-Storage Computer Setup-Storage3Computer Setup-Security Computer Setup-SecurityMaster Boot Record Network BootSlot Security System IDsDriveLock Security System Security4Computer Setup-Power Computer Setup-Power5Computer Setup-Advanced Computer Setup-AdvancedOption Heading Power-On Options Bios Power-OnBus Options VGA ConfigurationDevice Options OperationsSerial ATA Hard Drive Characteristics Serial ATA Sata Drive Guidelines and FeaturesSata Hard Drives Sata Hard Drive CablesHard Drive Capacities Smart ATA DrivesSmart ATA Drives Routine Care and Disassembly Preparation Generating static Electrostatic discharge informationPreventing electrostatic damage to equipment Relative Humidity Event 55% 40% 10%Grounding the work area Personal grounding methods and equipmentRecommended materials and equipment Static Shielding Protection LevelsOperating Guidelines Cleaning the computer case General cleaning safety precautionsCleaning the keyboard Routine CareCleaning the display Service ConsiderationsCleaning the mouse Tools and software requirementsLithium coin cell battery Cables and connectorsHard drives Preparing to disassemble the computer Removal and Replacement Procedures All-in One AIO ChassisAdjusting the tilt/swivel base Height adjustable/recline stand optional Page Cable management cover Removing the rear port coverSynchronizing the optional wireless keyboard or mouse Installing an access panel security screwPage Access panel Page Stand Page Lower panel 17Lower panel location To remove the access panelMetal plate is located under the stand Metal platePage Replacing drives Remove the access panel see Access panel on Replacing drivesPage Page Page 28Optical drive location Replacing the optical disc drivePage Page Memory Location System Board Label Channel 1Identifying Sodimm locationsPage Replacing the battery Page 39Serial port location To remove the serial port Serial portPage Webcam module Remove the access panel see Access panel on Webcam modulePage Page 45Converter board location To remove the converter board Converter boardPage Inch Touch sensor board Page Graphics heat sink Heat sinks Graphics board and processorTo remove the heat sink Processor heat sink model Processor heat sink model Lift the heat sink assembly from the computer Processor MSATA Solid-State Drive To remove the mSATA SSD Wlan modulePage Page 59Graphics board location To remove the graphics board Graphics boardPage 61Speaker location To remove the speakers SpeakersFan 64Side panel locations To remove the side panels Side panelsRotate the panel out and off of the computer 66Power supply location To remove the power supply Power supply68Removing the power supply Power supply Page Remove the processor see Processor on System boardPage Page Page Page Setup Field Name Comment Label Updating Smbios InformationCard reader board Page Power button board Page Page Front bezel Page Right 4 screws Bottom 2 screw Antenna Page Display panel To install the antenna, reverse the removal proceduresPage 86Display panel screw locations 6300 models CMI panel Page Page Inch Hood sensor Page Hard drive and optical drive cables and connectors Page Safety and comfort Troubleshooting Without DiagnosticsSafety and comfort Troubleshooting Without Diagnostics Solving general problems1Solving general problems Computer date and time display is incorrect Cause SolutionThere is no sound or sound volume is too low Cause Solution Solving general problemsPoor performance is experienced Cause Solution Cause Solution Solving hard drive problems Solving power problemsSolving power problems 2Solving power problemsDrive not found identified Cause Solution Disk transaction problem Cause SolutionPower-On Advanced Power-On OptionsComputer will not boot from hard drive Cause Solution Solving hard drive problemsStorage Boot Order Computer seems to be locked up Cause Solution4Solving media card reader problems Solving media card reader problemsCan not write to the media card Cause Solving display problems Solving display problems5Solving display problems Blank screen no video Cause SolutionOut of Range displays on screen Cause Solution Solving audio problems Solving audio problems6Solving audio problems Sound from headphones is not clear or muffled Cause Enable digital CD audio for this CD-ROM device isAdvanced Device Options Internal Speaker Line-in jack is not functioning properly CauseSolving printer problems Solving printer problems7Solving printer problems 8Solving keyboard problems Solving keyboard and mouse problemsPrinter prints garbled information Cause Solution Printer is offline Cause Solution9Solving Mouse Problems Solving keyboard and mouse problems10Solving hardware installation problems Solving hardware installation problemsComputer will not start Cause Solution Security USB SecuritySolving hardware installation problems 11Solving network problems Solving network problemsDiagnostics reports a failure Cause Solution Solving network problems12Solving memory problems Solving memory problemsNew network card will not boot Cause Out of memory error Cause Solution Solving memory problemsMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionSolving CD-ROM and DVD problems Solving processor problems13Solving processor problems 14Solving CD-ROM and DVD problemsMovie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD problems15Solving USB flash drive problems Solving USB flash drive problemsCannot eject compact disc tray-load unit Cause Solving internet access problems Solving internet access problems16Solving internet access problems Click Network and Internet Unable to connect to the Internet CauseClick Internet Options Click on Hardware and SoundSolving software problems Solving software problems17Solving software problems Post Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text Messages1Numeric Codes and Text Messages Control panel message Description Recommended actionPost Error Messages Verify monitor is attached and turned Options Sata Emulation to IDE, Test under Storage DPS Self-testSelect File Save Changes and Exit Security Drivelock Security. For eachPost Numeric Codes and Text Messages Bios Occurred prior to the ME firmware update Post Error Messages Interpreting Post diagnostic front panel LEDs Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes ActivityDesktop Management Guide for more Interpreting Post diagnostic front panel LEDs Cmos Password Security and ResettingEstablishing a Setup or Power-on password Establishing a Setup or Power-on passwordResetting the Setup and Power-on password Clearing and resetting the Cmos Cmos button Locate, press, and hold the Cmos button in for five secondsJapanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements Appendix a Power Cord Set RequirementsCountry Accrediting Agency Table B-1Specifications SpecificationsModels ModelsTable B-2Specifications Appendix B SpecificationsCmos IndexSata