Interpreting Post diagnostic front panel LEDs | HP 8300 D0K72US#ABA

Table 8-2Diagnostic front panel LEDs and audible codes (continued)

Activity	Beeps	Possible Cause	Recommended Action

Red Power LED flashes nine	9	System powers on but is	1.	Unplug the AC power cord from the
times, once every second,		unable to boot.		computer, wait 30 seconds, then plug the
followed by a two second				power cord back in to the computer.
pause. Beeps stop after fifth			2.	Replace the system board.
iteration but LEDs continue			2.	Replace the system board.
until problem is solved.			3.	Replace the processor.
			3.	Replace the processor.

Red Power LED flashes	11	The current processor	1.	Install a TXT capable processor.
eleven times, once every		does not support a	2.	Disable TXT in the Computer Setup (F10)
second, followed by a two		feature previously	2.	Disable TXT in the Computer Setup (F10)
second pause. Beeps stop		enabled on this system.		utility.
after fifth iteration but LEDs			3.	Reinstall the original processor.
continue until problem is			3.	Reinstall the original processor.
solved.

Red Power LED flashes	12	MXM thermal shutdown.	1.	Clean the MXM graphics card heat sink.
eleven times, once every			2.	Replace the MXM graphics card heat sink.
second, followed by a two			2.	Replace the MXM graphics card heat sink.
second pause. Beeps stop			3.	Replace the MXM graphic card.
after fifth iteration but LEDs			3.	Replace the MXM graphic card.
continue until problem is
solved.

System does not power on	None	System unable to power	Press and hold the power button for less than 4
and LEDs are not flashing.		on.	seconds. If the hard drive LED turns green, the
			power button is working correctly. Try the
			following:
			1.	Replace the system board.
			OR
			Press and hold the power button for less than 4
			seconds. If the hard drive LED does not turn on
			green then:
			1.	Check that the unit is plugged into a
				working AC outlet.
			2.	Open rear cover and check that the power
				button cable is properly connected to the
				system board.
			3.	Check to see if the 5V_aux light on the
				system board is turned on. If it is turned on,
				then replace the power button board and
				cable. If the problem persists, replace the
				system board.
			4.	Replace the AC adapter.

Interpreting POST diagnostic front panel LEDs 145

Image 153

HP 8300 D0K72US#ABA, 8300 C5J37AWABA manual Interpreting Post diagnostic front panel LEDs

Contents

Maintenance & Service Guide Maintenance & Service Guide Iii About This Book Iv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis 105 103107 108 Interpreting Post diagnostic front panel LEDs 143 Models 153 154Viii Overview Product FeaturesPage Front components 1Front componentsComponent 2Side components Side components Rear components Rear components3Rear components Installing and customizing the software Installing the operating systemDownloading Microsoft Windows updates Installing or upgrading device drivers Windows systems Accessing disk image ISO filesProtecting the software Computer Setup F10 utilities Computer Setup F10 Utility Using Computer Setup F10 utilities Computer Setup-File Computer Setup F10 Utility1Computer Setup-File 2Computer Setup-Storage Computer Setup-Storage 3Computer Setup-Security Computer Setup-Security Master Boot Record Network BootSlot Security System IDs DriveLock Security System Security 4Computer Setup-Power Computer Setup-Power 5Computer Setup-Advanced Computer Setup-AdvancedOption Heading Power-On Options Bios Power-On Bus Options VGA ConfigurationDevice Options Operations Serial ATA Hard Drive Characteristics Serial ATA Sata Drive Guidelines and FeaturesSata Hard Drives Sata Hard Drive Cables Smart ATA Drives Hard Drive CapacitiesSmart ATA Drives Routine Care and Disassembly Preparation Generating static Electrostatic discharge informationPreventing electrostatic damage to equipment Relative Humidity Event 55% 40% 10% Grounding the work area Personal grounding methods and equipmentRecommended materials and equipment Static Shielding Protection Levels Operating Guidelines Cleaning the computer case General cleaning safety precautionsCleaning the keyboard Routine Care Cleaning the display Service ConsiderationsCleaning the mouse Tools and software requirements Cables and connectors Lithium coin cell batteryHard drives Preparing to disassemble the computer Removal and Replacement Procedures All-in One AIO Chassis Adjusting the tilt/swivel base Height adjustable/recline stand optional Page Cable management cover Removing the rear port cover Synchronizing the optional wireless keyboard or mouse Installing an access panel security screwPage Access panel Page Stand Page Lower panel 17Lower panel location To remove the access panel Metal plate is located under the stand Metal platePage Replacing drives Remove the access panel see Access panel on Replacing drivesPage Page Page 28Optical drive location Replacing the optical disc drivePage Page Memory Location System Board Label Channel 1Identifying Sodimm locationsPage Replacing the battery Page 39Serial port location To remove the serial port Serial portPage Webcam module Remove the access panel see Access panel on Webcam modulePage Page 45Converter board location To remove the converter board Converter boardPage Inch Touch sensor board Page Heat sinks Graphics board and processor Graphics heat sinkTo remove the heat sink Processor heat sink model Processor heat sink model Lift the heat sink assembly from the computer Processor MSATA Solid-State Drive To remove the mSATA SSD Wlan modulePage Page 59Graphics board location To remove the graphics board Graphics boardPage 61Speaker location To remove the speakers Speakers Fan 64Side panel locations To remove the side panels Side panels Rotate the panel out and off of the computer 66Power supply location To remove the power supply Power supply 68Removing the power supply Power supply Page Remove the processor see Processor on System boardPage Page Page Page Setup Field Name Comment Label Updating Smbios Information Card reader board Page Power button board Page Page Front bezel Page Right 4 screws Bottom 2 screw Antenna Page Display panel To install the antenna, reverse the removal proceduresPage 86Display panel screw locations 6300 models CMI panel Page Page Inch Hood sensor Page Hard drive and optical drive cables and connectors Page Troubleshooting Without Diagnostics Safety and comfortSafety and comfort Troubleshooting Without Diagnostics Solving general problems1Solving general problems Computer date and time display is incorrect Cause Solution Solving general problems There is no sound or sound volume is too low Cause SolutionPoor performance is experienced Cause Solution Cause Solution Solving hard drive problems Solving power problemsSolving power problems 2Solving power problems Drive not found identified Cause Solution Disk transaction problem Cause SolutionPower-On Advanced Power-On Options Computer will not boot from hard drive Cause Solution Solving hard drive problemsStorage Boot Order Computer seems to be locked up Cause Solution Solving media card reader problems 4Solving media card reader problemsCan not write to the media card Cause Solving display problems Solving display problems5Solving display problems Blank screen no video Cause Solution Out of Range displays on screen Cause Solution Solving audio problems Solving audio problems6Solving audio problems Sound from headphones is not clear or muffled Cause Enable digital CD audio for this CD-ROM device isAdvanced Device Options Internal Speaker Line-in jack is not functioning properly Cause Solving printer problems Solving printer problems7Solving printer problems 8Solving keyboard problems Solving keyboard and mouse problemsPrinter prints garbled information Cause Solution Printer is offline Cause Solution 9Solving Mouse Problems Solving keyboard and mouse problems 10Solving hardware installation problems Solving hardware installation problemsComputer will not start Cause Solution Security USB Security Solving hardware installation problems 11Solving network problems Solving network problems Diagnostics reports a failure Cause Solution Solving network problems Solving memory problems 12Solving memory problemsNew network card will not boot Cause Out of memory error Cause Solution Solving memory problemsMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause Solution Solving CD-ROM and DVD problems Solving processor problems13Solving processor problems 14Solving CD-ROM and DVD problems Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD problems Solving USB flash drive problems 15Solving USB flash drive problemsCannot eject compact disc tray-load unit Cause Solving internet access problems Solving internet access problems16Solving internet access problems Click Network and Internet Unable to connect to the Internet CauseClick Internet Options Click on Hardware and Sound Solving software problems Solving software problems17Solving software problems Post Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text Messages1Numeric Codes and Text Messages Control panel message Description Recommended action Post Error Messages Verify monitor is attached and turned Options Sata Emulation to IDE, Test under Storage DPS Self-testSelect File Save Changes and Exit Security Drivelock Security. For each Post Numeric Codes and Text Messages Bios Occurred prior to the ME firmware update Post Error Messages Interpreting Post diagnostic front panel LEDs Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes Activity Desktop Management Guide for more Interpreting Post diagnostic front panel LEDs Cmos Password Security and Resetting Establishing a Setup or Power-on password Establishing a Setup or Power-on password Resetting the Setup and Power-on password Clearing and resetting the Cmos Cmos button Locate, press, and hold the Cmos button in for five seconds Power Cord Set Requirements Japanese Power Cord RequirementsGeneral requirements Appendix a Power Cord Set Requirements Country-specific requirementsCountry Accrediting Agency Table B-1Specifications SpecificationsModels Models Table B-2Specifications Appendix B Specifications Cmos Index Sata