Promise Technology FAST TRAK100TM user manual Limited Warranty, Appendix B

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Appendix B

Limited Warranty

Promise Technology, Inc. (“Promise”) warrants that for two(2) years from the time of the delivery of the product to the original end user:

a)the product will conform to Promise’s specifications;

b)the product will be free from defects in material and workmanship under normal use and service.

This warranty:

a)applies only to products which are new and in cartons on the date of purchase;

b)is not transferable;

c)is valid only when accompanied by a copy of the original purchase invoice.

This warranty shall not apply to defects resulting from:

a)improper or inadequate maintenance, or unauthorized modification(s), performed by the end user;

b)operation outside the environmental specifications for the product;

c)accident, misuse, negligence, misapplication, abuse, natural or personal disaster, or maintenance by anyone other than a Promise or a Promise-authorized service center.

Disclaimer of other warranties

This warranty covers only parts and labor, and excludes coverage on software items as expressly set above.

Except as expressly set forth above, Promise disclaims any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non- infringement, or otherwise. Promise makes no warranty or representation concerning the suitability of any product for use with any other item. You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used.

Promise does not warrant that any product is free from errors or that it will interface without problems with your computer system. It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly.

Promise’s sole responsibility with respect to any product is to do one of the following:

a)replace the product with a conforming unit of the same or superior product;

b)repair the product;

c)recover the product and refund the purchase price for the product.

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Contents Page Trademarks Table of Contents Troubleshooting & Tips Introduction What is the FastTrak100 RAID Card?Page Features Benefits Keys Features and BenefitsCompatibility Page Unpacking Your FastTrak100 Getting StartedInstalling The Card Jumper Settings Installing The Hard DrivesPage Processor ID MHz Bios version Cache Server Tag Checking Cmos SettingsCreating Your Disk Array Page Creating a Security Array With New Drives Creating an Array for PerformanceCreating a Security Array With An Existing Data Drive Page Page Viewing FastTrak100 Bios Screen Using FastBuild Configuration UtilityUsing the Main Menu Navigating the FastBuild Setup MenuOptimize Array For Auto Setup Options MenuUsing a Hot Spare Drive Defining Typical Application UsageCreating Multiple Disk Arrays Mode Viewing Drive AssignmentsManually Creating an Array Array No RAID Mode Total Drv CapacityMB StatusSelecting Array Type Selecting Stripe BlockAssigning Drives to Array Adding Fault Tolerance to an Existing Drive Creating a Mirrored Array Using New DrivesChannelID Creating a Hot Spare Drive for Mirrored Arrays Making a FastTrak100 Disk Array BootableHow FastTrak100 Saves Array Information How FastTrak100 Orders ArraysDeleting An Array Press Ctrl-Y to Delete, others to Abort Total Drv CapacityMB Rebuilding a Mirrored ArrayQuantum CR8.4A Viewing Controller Settings Halting FastTrak Bios On Bootup ErrorsViewing FastTrak System Resources Page Installing Drivers Installing Driver During New Windows 2000 InstallationWindows Confirming Windows 2000 Installation Installing Driver in Existing Windows 2000 SystemMicrosoft Millennium Installing Drivers During Millennium InstallationConfirming Driver Installation in Millennium Installing Drivers with Existing Millennium SystemWindows 95/98 Installing Drivers During Windows 95/98 InstallationPage Installing Drivers with Existing Windows 95/98 DOS/Windows Confirming Driver Installation in Windows 98/95Windows NT4.0 Installing Drivers During Windows NT 4.0 InstallationRemoving the Driver from Windows NT Installing Driver with Existing Windows NTInstalling FastCheck Using The FastCheck Monitoring UtilityClosing FastCheck Running FastCheckViewing Array Information Using FastCheck Array WindowViewing Arrayed Drive Information Using Array Pull-down Menu Page Synchronizing An Array Page Rebuilding An Array Using Rebuild WizardPage Page Viewing Controller Card Information Using Controller WindowViewing IDE Channel Information Viewing Drive Information Using Options Window Selecting Notification Options Scheduling Array Synchronization User may then decide what to do about the errors detectedSetting Rebuild Options Ignore FastTrak100 will log the event error and continueSetting Disk Parameters Option Setting PCI Bus Utilization OptionSetting Screen Preferences Creating Password Changing PasswordDisabling Password FastBuild Auto Menu Setup About Adapter BiosUnderstanding Disk Array Concepts About FastTrak100 Disk Array AdapterDisk Array Terms Striping RAID About RAID LevelsMirroring RAID Using a Spare DriveAbout Dual Data Redundancy Striping/Mirror RAID 0+1Spanning Jbod Motherboard Issues Troubleshooting & TipsConfiguring PCI IRQ resources System locks up during bootup or when Windows startsDrive-Related Errors System Cmos IssuesPossible Master/Slave problems System Cmos displays C or D drive failure during StartupUnable to partition or format array ECC Error Reported on Rebuild ECC Error Reported on Synchronize Operating System-Related Errors Different drive lettering under Windows NTPromise Windows driver does not appear Device Manager Page Re-Configure PCI Latency Setting Performance TipsOptimize Array for Performance Change Setting of PCI Bus Utilization Page Pre-Installation Frequently Asked QuestionsWhat kind of hard drives can I use for a FastTrak100 array? Can I use Atapi devices on the FastTrak100 controller?RAID 0 stripe RAID 1 mirrorJbod spanning Do the HDDs on the FastTrak100 have to be the same size? Drive IssuesHow do I partition/format my FastTrak100 RAID array? Installation IssuesPost-Installation Why does my system reboot after the Qemm driver loads fromWhy can’t I see the drives on the FastTrak100 under FDISK? Page Contacting Promise Support Appendix aUSA Tech Support Center Appendix a European Tech Support Pacific Rim Sales OfficeChina Office Appendix B Limited WarrantyAppendix B Appendix C Returning Product For RepairYour Responsibilities Index Index C6101F100000000-1