Promise Technology FAST TRAK100TM Appendix a European Tech Support, Pacific Rim Sales Office

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Appendix A

European Tech Support

E-mail Support	support@promise.nl
Fax Technical Support	+31 (0) 40 256 94 63
	Attention: Technical Support
Phone Technical Support	+31 (0) 40 256 94 61
	8:30 -5:00pm The Netherlands Time
If you wish to write us for	Promise Technology Europe B.V.
support:	Attn: Technical Support
	1European Buisness Centre, Unit 1.25
	Luchthavenweg 81
	5657 EA Eindhoven, The Netherlands
Pacific Rim Sales Office

E-mail Support	support@promise.com.tw
Fax Technical Support	+886 3 578 23 90
	Attention: Technical Support
Phone Technical Support	+886 3 578 23 95
	9:00 -6:00pm Taiwan Time
If you wish to write us for	Promise Technology, Inc.
support:	Attn: Technical Support
	4F, No.1, Prosperity 1st Road
	Science-based Industrial Park
	Hsinchu, Taiwan
China Office

E-mail Support	support-china@promise.com
Fax Technical Support	+86 (0) 10 6872 3940
	Attention: Technical Support
Phone Technical Support	+86 (0) 10 6872 3942
	9:00 -6:00pm China Time
If you wish to write us for	Promise Technology China
support:	Attn: Technical Support
	Room 3217, No. 15, Bai Shi Qiao Road
	Hai Dian District Bei jing 100081
	P.R. China

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Contents Page Trademarks Table of Contents Troubleshooting & Tips What is the FastTrak100 RAID Card? IntroductionPage Keys Features and Benefits Features BenefitsCompatibility Page Getting Started Unpacking Your FastTrak100Installing The Card Installing The Hard Drives Jumper SettingsPage Checking Cmos Settings Processor ID MHz Bios version Cache Server TagCreating Your Disk Array Page Creating an Array for Performance Creating a Security Array With New DrivesCreating a Security Array With An Existing Data Drive Page Page Using FastBuild Configuration Utility Viewing FastTrak100 Bios ScreenNavigating the FastBuild Setup Menu Using the Main MenuAuto Setup Options Menu Optimize Array ForCreating Multiple Disk Arrays Using a Hot Spare DriveDefining Typical Application Usage Viewing Drive Assignments ModeArray No RAID Mode Total Drv CapacityMB Status Manually Creating an ArrayAssigning Drives to Array Selecting Array TypeSelecting Stripe Block Creating a Mirrored Array Using New Drives Adding Fault Tolerance to an Existing DriveChannelID Making a FastTrak100 Disk Array Bootable Creating a Hot Spare Drive for Mirrored ArraysHow FastTrak100 Orders Arrays How FastTrak100 Saves Array InformationDeleting An Array Press Ctrl-Y to Delete, others to Abort Rebuilding a Mirrored Array Total Drv CapacityMBQuantum CR8.4A Viewing FastTrak System Resources Viewing Controller SettingsHalting FastTrak Bios On Bootup Errors Page Windows Installing DriversInstalling Driver During New Windows 2000 Installation Installing Driver in Existing Windows 2000 System Confirming Windows 2000 InstallationInstalling Drivers During Millennium Installation Microsoft MillenniumInstalling Drivers with Existing Millennium System Confirming Driver Installation in MillenniumInstalling Drivers During Windows 95/98 Installation Windows 95/98Page Installing Drivers with Existing Windows 95/98 Confirming Driver Installation in Windows 98/95 DOS/WindowsInstalling Drivers During Windows NT 4.0 Installation Windows NT4.0Installing Driver with Existing Windows NT Removing the Driver from Windows NTUsing The FastCheck Monitoring Utility Installing FastCheckRunning FastCheck Closing FastCheckUsing FastCheck Array Window Viewing Array InformationViewing Arrayed Drive Information Using Array Pull-down Menu Page Synchronizing An Array Page Using Rebuild Wizard Rebuilding An ArrayPage Page Using Controller Window Viewing Controller Card InformationViewing IDE Channel Information Viewing Drive Information Using Options Window Selecting Notification Options User may then decide what to do about the errors detected Scheduling Array SynchronizationIgnore FastTrak100 will log the event error and continue Setting Rebuild OptionsSetting PCI Bus Utilization Option Setting Disk Parameters OptionSetting Screen Preferences Disabling Password Creating PasswordChanging Password About Adapter Bios FastBuild Auto Menu SetupUnderstanding Disk Array Concepts About FastTrak100 Disk Array AdapterDisk Array Terms About RAID Levels Striping RAIDUsing a Spare Drive Mirroring RAIDStriping/Mirror RAID 0+1 About Dual Data RedundancySpanning Jbod Troubleshooting & Tips Motherboard IssuesConfiguring PCI IRQ resources System locks up during bootup or when Windows startsSystem Cmos Issues Drive-Related ErrorsUnable to partition or format array Possible Master/Slave problemsSystem Cmos displays C or D drive failure during Startup ECC Error Reported on Rebuild ECC Error Reported on Synchronize Promise Windows driver does not appear Device Manager Operating System-Related ErrorsDifferent drive lettering under Windows NT Page Optimize Array for Performance Re-Configure PCI Latency SettingPerformance Tips Change Setting of PCI Bus Utilization Page Frequently Asked Questions Pre-InstallationWhat kind of hard drives can I use for a FastTrak100 array? Can I use Atapi devices on the FastTrak100 controller?Jbod spanning RAID 0 stripeRAID 1 mirror Drive Issues Do the HDDs on the FastTrak100 have to be the same size?Installation Issues How do I partition/format my FastTrak100 RAID array?Why can’t I see the drives on the FastTrak100 under FDISK? Post-InstallationWhy does my system reboot after the Qemm driver loads from Page USA Tech Support Center Contacting Promise SupportAppendix a China Office Appendix a European Tech SupportPacific Rim Sales Office Limited Warranty Appendix BAppendix B Returning Product For Repair Appendix CYour Responsibilities Index Index C6101F100000000-1