Promise Technology FAST TRAK100TM user manual Possible Master/Slave problems

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FastTrak100 User Manual

Possible Master/Slave problems

Master/slave problems may exist between two ATA or IDE drives of different brands attached to a single cable. For both compatibility and better performance, choose drives of the same model/brand and install them on separate cables. Refer to the Drive Setup by Connector chart (see page 7) for more recommended drive placements.

System CMOS displays C: or D: drive failure during Startup

Do not reference C: or D: in the Mainboard Standard CMOS for drives attached to the FastTrak100 controller. Only enter drive information in the Mainboard CMOS for drives attached to a conventional add-on or onboard IDE controller.

FDISK reports a much lower drive capacity if a single physical drive or a striped array exceeds 64GB

Due to a limitation with FDISK, the utility reports only the storage capacity that exceeds 64GB. This is a cosmetic, not actual, limitation. Simply create a single DOS drive partition, reboot, then format the partition. The Format command will recognize the total capacity of the partition accurately. Windows NT/2000/98 will now recognize the total capacity of your array.

Unable to partition or format array

The Reserve Sector of one of the drives has become corrupt or bad. Removing the Reserve Sector will remedy any issue related directly to a Bad Reserve Sector.

WARNING: Before removing the Reserve Sector of the drive(s), backup any existing data. Removal of the reserve sector of any drive permanently deletes all existing data on the hard drive. For Mirrored arrays (RAID 1), you should remove the Reserve Sector from the "mirrored" drive

first (this will appear during Step 3 below) then rebuild the mirrored array. Remove the Sector on the Master Drive only as a last resort. For Striped arrays (RAID 0), removing the Reserve Sector from any of the drives that are striped will destroy the arrayed data.

To remove the Reserve Sector, follow these steps:

1.When the FastTrak100 BIOS comes up, press Crtl-F to enter the FastBuild.

2.Press 2 to "View Drive Assignments".

3.Using the arrow keys, highlight the drive where you wish to remove the reserve sector.

4.Press ALT-F1. The highlighted drive will start blinking on the screen.

5.Press CTRL-TAB. A messag e will appear that says the reserved sector (which is where array information is kept) on the disk will be wiped.

6.Press "Y" to confirm.

7.For a mirrored arrays, hit the “ESC” key twice to reboot and skip to step 10.

8.For striped arrays, repeat this process for each member of the particular array that is having a problem.

9.When finished, hit the "ESC" key twice to reboot.

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Contents Page Trademarks Table of Contents Troubleshooting & Tips Introduction What is the FastTrak100 RAID Card?Page Features Benefits Keys Features and BenefitsCompatibility Page Unpacking Your FastTrak100 Getting StartedInstalling The Card Jumper Settings Installing The Hard DrivesPage Processor ID MHz Bios version Cache Server Tag Checking Cmos SettingsCreating Your Disk Array Page Creating a Security Array With New Drives Creating an Array for PerformanceCreating a Security Array With An Existing Data Drive Page Page Viewing FastTrak100 Bios Screen Using FastBuild Configuration UtilityUsing the Main Menu Navigating the FastBuild Setup MenuOptimize Array For Auto Setup Options MenuCreating Multiple Disk Arrays Using a Hot Spare DriveDefining Typical Application Usage Mode Viewing Drive AssignmentsManually Creating an Array Array No RAID Mode Total Drv CapacityMB StatusAssigning Drives to Array Selecting Array TypeSelecting Stripe Block Adding Fault Tolerance to an Existing Drive Creating a Mirrored Array Using New DrivesChannelID Creating a Hot Spare Drive for Mirrored Arrays Making a FastTrak100 Disk Array BootableHow FastTrak100 Saves Array Information How FastTrak100 Orders ArraysDeleting An Array Press Ctrl-Y to Delete, others to Abort Total Drv CapacityMB Rebuilding a Mirrored ArrayQuantum CR8.4A Viewing FastTrak System Resources Viewing Controller SettingsHalting FastTrak Bios On Bootup Errors Page Windows Installing DriversInstalling Driver During New Windows 2000 Installation Confirming Windows 2000 Installation Installing Driver in Existing Windows 2000 SystemMicrosoft Millennium Installing Drivers During Millennium InstallationConfirming Driver Installation in Millennium Installing Drivers with Existing Millennium SystemWindows 95/98 Installing Drivers During Windows 95/98 InstallationPage Installing Drivers with Existing Windows 95/98 DOS/Windows Confirming Driver Installation in Windows 98/95Windows NT4.0 Installing Drivers During Windows NT 4.0 InstallationRemoving the Driver from Windows NT Installing Driver with Existing Windows NTInstalling FastCheck Using The FastCheck Monitoring UtilityClosing FastCheck Running FastCheckViewing Array Information Using FastCheck Array WindowViewing Arrayed Drive Information Using Array Pull-down Menu Page Synchronizing An Array Page Rebuilding An Array Using Rebuild WizardPage Page Viewing Controller Card Information Using Controller WindowViewing IDE Channel Information Viewing Drive Information Using Options Window Selecting Notification Options Scheduling Array Synchronization User may then decide what to do about the errors detectedSetting Rebuild Options Ignore FastTrak100 will log the event error and continueSetting Disk Parameters Option Setting PCI Bus Utilization OptionSetting Screen Preferences Disabling Password Creating PasswordChanging Password FastBuild Auto Menu Setup About Adapter BiosUnderstanding Disk Array Concepts About FastTrak100 Disk Array AdapterDisk Array Terms Striping RAID About RAID LevelsMirroring RAID Using a Spare DriveAbout Dual Data Redundancy Striping/Mirror RAID 0+1Spanning Jbod Motherboard Issues Troubleshooting & TipsConfiguring PCI IRQ resources System locks up during bootup or when Windows startsDrive-Related Errors System Cmos IssuesUnable to partition or format array Possible Master/Slave problemsSystem Cmos displays C or D drive failure during Startup ECC Error Reported on Rebuild ECC Error Reported on Synchronize Promise Windows driver does not appear Device Manager Operating System-Related ErrorsDifferent drive lettering under Windows NT Page Optimize Array for Performance Re-Configure PCI Latency SettingPerformance Tips Change Setting of PCI Bus Utilization Page Pre-Installation Frequently Asked QuestionsWhat kind of hard drives can I use for a FastTrak100 array? Can I use Atapi devices on the FastTrak100 controller?Jbod spanning RAID 0 stripeRAID 1 mirror Do the HDDs on the FastTrak100 have to be the same size? Drive IssuesHow do I partition/format my FastTrak100 RAID array? Installation IssuesWhy can’t I see the drives on the FastTrak100 under FDISK? Post-InstallationWhy does my system reboot after the Qemm driver loads from Page USA Tech Support Center Contacting Promise SupportAppendix a China Office Appendix a European Tech SupportPacific Rim Sales Office Appendix B Limited WarrantyAppendix B Appendix C Returning Product For RepairYour Responsibilities Index Index C6101F100000000-1