98 Troubleshooting and maintaining

Resolving issues with slides and negatives

Use the following section to help resolve issues with slides or negatives scanned using the XPA. All actions must be performed in the HP Precisionscan Pro software, because you must scan slides or negatives using this software. See also "Resolving issues with the XPA" on page 104.

I tried to enlarge a scanned image of a slide, but the image remained the same size.

You might have used the Zoom In command, which only changes the view on the screen. Use the Resize command to change the size of the final scanned image. See "Resizing (output dimensions)" on page 45.

The colors are incorrect, or the image is too light or too dark.

●The software might be setting exposure for the entire area instead of one slide or negative. Create a selection area around the slide or negative you want to use to ensure it is exposed correctly.

●The positioning plate is not placed completely on the scanner glass. Make sure the positioning plate is completely on the scanner glass.

●If you are scanning fewer than three slides with the XPA, make sure to use the slide light shield to cover the remaining area in the slide holder. This ensures that no extra light affects the scan.

●If you are scanning fewer than four negative frames with the XPA, make sure to use the negative light shield to cover the remaining area in the negative holder. This ensures that no extra light affects the scan.

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The scanned image shows a colored tint, usually pink.

The image was probably scanned without the XPA, or the positioning plate and XPA light source were placed incorrectly on the scanner bed. For the steps for scanning 35 mm slides or negatives, see "Scanning from the XPA" on page 79.

Scanned images appear as a box with multi-coloredvertical lines or as a dashed box with an arrow surrounding the area.

The positioning plate might be placed incorrectly on the scanner bed. Place the positioning plate on the scanner glass so the Hewlett-Packard logo is at the bottom right.

The scanned image is black even though the light on the XPA light source is on.

●The positioning plate might be placed incorrectly on the scanner bed. Place the positioning plate on the scanner glass so the Hewlett-Packard logo is at the bottom right.

●Check the Adjust Exposure command in the Advanced menu.

There are streaks in the scanned image.

●Check the original slide or negative for damage.

●The XPA may be broken, and service may be required.

The scans are dark.

The bulb in the XPA light source might be broken or not working. If the bulb is broken, service is required.

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HP 4400C, 5400C Resolving issues with slides and negatives, Colors are incorrect, or the image is too light or too dark
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