90 Troubleshooting and maintaining

Resolving scanner messages

(Some models only, see "Front panel and accessories comparisons" on page 3.) If an error message appears on the 16-character front panel LCD on your scanner, look for the cause and solution in this section.

ADF Paper Jam

Pages are jammed in the ADF. See "Clearing jams from the ADF" on page 108 for information on clearing paper jams from the ADF.

Clear the paper jam. If the error message does not clear, unplug the scanner and plug it back in.

Error ##

The scanner reported an error during the self-test.

Unplug the scanner and plug it back in. If this error message is still on the scanner, contact HP support. Visit the HP support website at:

http://www.hp.com/go/support

See the Setup and Support Guide for phone contact information.

Scanner Locked

(Some models only, see the "Front panel and accessories comparisons" on page 3.) The scanner is not working because it is locked. Make sure the scanner is unlocked. Move the lock to the unlocked position. If the error message does not clear, unplug the scanner and plug it back in.

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Resolving issues that did not generate messages

If the scanner or software is not working but no message appears, look for the cause and solution in this section.

Items you scanned previously are no longer on the computer.

The scanned image might not have been saved as a file. If you send an image directly to a destination, the scanned image is not saved on the computer. When you use the HP Precisionscan Pro software, use Save As to save the image to your computer.

The scanner lamp stays on.

The scanner lamp should time out and turn off automatically after a period of inactivity.

●If you have recently used the scanner, wait a few more minutes.

●If the scanner lamp is still on, you might have selected the Faster Scan setting. Check this setting on the Lamp tab in the HP Scanjet Controls control panel. See "Setting scanner lamp controls" on page 107.

●Press the Power Save button on the front panel of the scanner to immediately turn off the scanner lamp and the XPA light source (if connected). See "Using Power Save" on page 34.

●If you still encounter problems with the scanner lamp or the Power Save button, contact HP Customer Support.(See “Contacting HP Customer Support” in the Setup and Support Guide.)

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HP 4400C, 5400C manual Resolving scanner messages, Resolving issues that did not generate messages
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5400C, 4400C specifications

The HP 4400C and HP 5400C are well-regarded models in the realm of HP’s multifunctional printer offerings, establishing themselves as reliable devices for both personal and small office use. These printers blend advanced technology with user-friendly features, setting high standards in the printing industry.

One of the standout features of the HP 4400C is its impressive print resolution, capable of producing vibrant and sharp documents and images at up to 1200 x 1200 dpi. This ensures that every printout boasts clarity and detail, making it an excellent choice for professionals who demand high-quality output in their everyday tasks. The device supports a variety of paper sizes and types, providing versatility for different printing needs.

In terms of printing speed, the HP 4400C achieves output rates of up to 24 pages per minute for black-and-white documents, and approximately 20 pages per minute for color prints. This rapid performance helps enhance productivity, especially in busy office environments. The HP 5400C, on the other hand, offers similar speeds but is enhanced with features that cater to larger workgroups, making it ideal for more demanding printing environments.

Both models support versatile connectivity options, including USB and Ethernet, allowing seamless integration into existing networks. The intuitive control panel and LCD screen enhance user experience, making it easy to navigate settings and monitor print jobs.

Security is also a crucial aspect of these printers, with options for secure printing and job encryption, ensuring sensitive documents remain confidential. The HP 4400C and 5400C are equipped with HP’s advanced paper handling capabilities, featuring multiple input trays that can handle various media types, including envelopes and labels.

In summary, the HP 4400C and HP 5400C multifunction printers offer a robust combination of high-quality printing, speed, and versatility. Their advanced features make them suitable for a range of workflows, from personal use to larger organizational needs, thereby catering to a broad audience. By integrating modern technologies and user-oriented designs, these printers stand out as reliable choices for efficient document management and production.
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