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HP 5400C, 4400C manual Starting troubleshooting, Scanner or software is not working

Models: 5400C 4400C

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Starting troubleshooting

Start here to find the information you need. Choose one of these general groups of issues, and then choose one of that group’s more specific issues.

The scanner or software is not working.

●A message is on the scanner or the computer. Follow the directions in the message to resolve the issue.

●There is no message. See "Resolving issues that did not generate messages" on page 90.

●There is an error message on the front panel liquid crystal display (LCD). See "Resolving scanner messages" on page 90.

The quality of resulting scans is not what I expected.

●Scanned images do not look good. See "Resolving issues with scanned images" on page 93.

●Printed copies do not look good. See "Resolving issues with printed copies" on page 96.

●Text on images is not editable. See "Resolving issues with editable text" on page 99.

●Slides or negatives do not look good. See "Resolving issues with slides and negatives" on page 98.

Troubleshooting and maintaining

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Scans are not arriving at the destination I choose.

See "Resolving issues sending to destinations" on page 101.

I am having an issue with the HP Scanjet Transparency Adapter (XPA) or the HP Scanjet Automatic Document Feeder (ADF).

●Pages are jammed in the ADF. See "Clearing jams from the ADF" on page 108.

●There is an issue with the ADF, other than pages jamming. See "Resolving issues with the ADF" on page 105.

●There is an issue with the XPA. See "Resolving issues with the XPA" on page 104.

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HP 5400C Starting troubleshooting, Scanner or software is not working, Quality of resulting scans is not what I expected

Contents

Hp scanjet 4400c series 5400c series scanners User’s manual Copyright information WarrantyTrademark credits Back to TOCFront panel and accessories comparisons HP Scanjet 4400c series HP Scanjet 4470c series HP Scanjet 5400c series XPA HP Scanjet 5470c series Back to TOC HP Scanjet 5490c series Back to TOC Back to TOC Contents Using software commands and controls Getting started Printing this informationViewing the product tour Using the scanner buttons Where do I start?Using the HP Precisionscan Pro software Using another programItems for the ADF Selecting and preparing itemsItems for the scanner glass Items for the XPA To load the item in the scanner Completing your first scanTo complete your first scan using the scanner buttons Selection border How can I reduce the time it takes to scan? Frequently asked questionsWhat is the difference between screen and print quality? Should I change the resolution?What is the difference between zooming and resizing? How can I reduce the file size?Getting started Back to TOC Scanning from scanner buttons Scanning from scanner buttons Back to TOC Overview of scanner buttonsNumber of copies some models only Back to TOC Scanning from scanner buttonsTo scan to the HP Precisionscan Pro software Scanning quickly with scanner buttonsScanning to the HP Precisionscan Pro software To scan directly to another program Scanning to another programScanning for photo reprints Sending a scan to a websiteTo place a scan on a website To create a photo reprintUnsupported e-mail programs Mailing a scanSupported e-mail programs Naming e-mail attachments To e-mail a scan from the scannerTo print copies from the scanner Printing copiesUsing Power Save Canceling a scanTo change settings for buttons Configuring scanner buttonsChanging settings for buttons To change settings for Speed Destinations Changing settings for Speed Destinations some models onlyDestinations options Settings for scanner buttonsADF Page Size options Image optionsOverview of the HP Precisionscan Pro software Scanning from HP Precisionscan ProStarting the HP Precisionscan Pro software Finding help for using the softwareScanning from HP Precisionscan Pro Smart FriendsTo start a new scan Performing a new scanTo crop or select an area for final scan Cropping or selecting an area for final scanTo change the selection area To move the selection borderSelecting output type Getting a closer look zoomingTo zoom To zoom outList of output types To reset output typeTo resize an image Making optional adjustments, basicResizing output dimensions To open the Resolution tool Changing resolutionTo change resolution To reset resolutionMirroring reversing an image Rotating an imageTo rotate an image To mirror reverse an imageSharpening an image Resetting all adjustmentsTo invert the image Making optional adjustments, advancedInverting the image Changing midtones To return to the default settingsTo lighten the image overall To darken the image overallTo increase detail in lighter areas Changing highlightsTo decrease detail in lighter areas To choose a value as the highlight valueTo increase detail in darker areas Changing shadowsTo decrease detail in darker areas To select a value as the shadow valueTo view and change clipped dark shadow areas Checking for clipped areasTo view and change clipped light highlight areas To change output levels Setting pixel output levelsTo view the RGB values and pixels Viewing RGB values and pixelsAbout the histogram Changing the saturation Changing the hueTo change the hue To increase saturationTo change the black and white threshold To reset the black and white thresholdChanging the black and white threshold To reset to the default colors To descreen images Descreening imagesTo send to a program Completing the final scanSending to a program To return the image to a program Saving to a fileTo save to a file To save a scan for future processing in an OCR programImage file formats List of file typesTo print PrintingOptimizing a scan for online viewing Placing a scan on a websitePreparing a scan for online viewing To copy and paste into another program Copying and pasting into another programTo scan an item for a website Dragging-and-dropping to the desktop or a folder Dragging-and-dropping into another programTo drag-and-drop into another program To drag-and-drop to the desktop or a folderTo scan to CD Scanning to CDOther features and tips To save settings Saving settingsTo use settings Tips for best image qualityTo set scanning preferences Setting preferencesScanner tab options Preview scan when the Scan To button is pushedSelection Area tab options Resolution tab optionsControls tab options Text tab optionsTo scan from other programs Scanning from other programsTo create editable text Making scanned text editableWhat to expect from OCR programs Scanning from HP Precisionscan Pro Back to TOCUsing accessories To scan from the ADF Using accessoriesScanning from the ADF To scan slides Scanning from the XPAScanning slides HP logo here To scan negatives Scanning negativesUsing accessories Adjusting midtones for slides or negatives Making optional adjustments for slides or negativesTo lighten slides or negatives overall To darken slides or negatives overallAdjusting shadows for slides or negatives Adjusting highlights for slides or negativesTo view RGB values and pixel color Viewing RGB values and pixel colorUsing accessories Back to TOC Troubleshooting and maintaining Checking the basics Troubleshooting and maintaining Back to TOCTroubleshooting and maintaining Starting troubleshootingScanner or software is not working Quality of resulting scans is not what I expectedResolving scanner messages Resolving issues that did not generate messagesScanner is scanning items very slowly Scanner is not workingScanner does not scan right away Scanner does not save multiple pages as a single file Scanner is making a loud clicking or grinding noiseResolving issues with scanned images Resolving image-quality issuesScanned images are too light or too dark Scanned images have unwanted lines through themScanned images are crooked Scanned image is not clearImage is completely black or completely white Image is too big or too small Scanned images are grainy, jagged, or fuzzyParts of the page around the edges are not printing Resolving issues with printed copiesCopies are too light Vertical white stripes appear onScanned images are jagged or fuzzy Colors in printed images are incorrectColors are incorrect, or the image is too light or too dark Resolving issues with slides and negativesScanned image shows a colored tint, usually pink There are streaks in the scanned imageScanned text is editable in some programs but not in others Resolving issues with editable textScanned text is not editable Troubleshooting and maintaining Troubleshooting and maintaining 101 Resolving issues sending to destinationsTroubleshooting and maintaining Troubleshooting and maintaining 103 Resolving issues with the XPA Resolving issues with accessoriesWhen using the XPA, I cannot scan using the scanner buttons XPA is not working at allAn item loaded in the ADF keeps jamming Resolving issues with the ADFTroubleshooting and maintaining 105 Bottom of the scanned image is cut off Troubleshooting and maintaining 107 Setting scanner lamp controlsEnergy Save Faster ScanTo clear jams at the start of a Clearing jams from the ADFTroubleshooting and maintaining 109 To clear jams at the end of a Cleaning the scanner glass Cleaning and maintainingTroubleshooting and maintaining 111 To clean the scanner glassTo clean the ADF glass Cleaning the XPACleaning the ADF glass Other resources, support, and specifications Uninstalling the softwareTo uninstall the software Troubleshooting and maintaining 113114 Back to TOC 115 Using software commands and controlsUsing software commands and controls Back to TOC Using keyboard shortcuts and the menusBack to TOC Using software commands and controls 117 Light areas highlights, and detail Toolbar Using software commands and controls 119HP Precisionscan Pro tool and information bars Info bar Context-sensitive cursors Using software commands and controls 121122 123 SymbolsGlossary Brightness ConfigureClick Clipped pixelsDisplay resolution Default settingsControl range CropDrag DpiDrag-and-drop Drop-down list or menuFramed text Flowed textFocus Front panelHistogram HighlightsHP Scanjet Copy Utility HP Precisionscan Pro softwareInterface connection Interpolated resolutionInterpolation InvertMidtones Optical resolutionMillions of colors MoiréOutput type Output dimensionsPalette Palette flashingPrinter resolution Power SaveResolution Positioning plateSettings Screen resolutionRich text format Rotate toolSharpen ShadowSlide holder Slide light shieldTone Tiff compressedToolbar Transparency adapterWidth Back to TOC Glossary 137XPA light source Zoom scanGlossary Back to TOC 139 IndexBack to TOC 140 See also settingsSee also images Back to TOC 141OCR Back to TOC 142Back to TOC 143 See also resettingBack to TOC 144 USB Back to TOC 145Back to TOC 146