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Resolving issues sending to destinations

Use this section to resolve issues sending images to destinations. Not all functions are available on all scanners.

When I choose E-mail on the scanner, scanned images do not automatically appear in a new e-mail message.

The e-mail program is Web-based or might not be supported. Save the scanned image as a file and attach it to your e-mail message as you normally do.

When I choose E-mail on the scanner, the scanned image attaches as a bitmap, but it contains text I want the recipient to be able to edit.

To make text editable for a recipient, make sure the correct output type is selected in the HP Scanjet Controls control panel.

1Choose Control Panels from the Apple () menu, and then choose HP Scanjet Controls from the submenu.

2Click the Buttons tab in the HP Scanjet Controls dialog box, and then click the E-mailtab.

3Select the e-mail program, and then click either Text or Text and Image.

4Close the HP Scanjet Controls dialog box.

Or, save the scanned image as a file and attach it to a message as you normally do.

Troubleshooting and maintaining

101

When I press the E-mail button on the scanner, the incorrect e-mail program opens.

Check which e-mail program is set to open when you press the

E-mail button ( ) on the scanner. See "Changing settings for buttons" on page 35.

When printing copies from the scanner or the HP Scanjet Copy Utility, I cannot choose the printer I want.

Do one of the following:

●Make sure the printer is set up and configured correctly in the Chooser. (For more information about using the Chooser, see the Mac OS Help on your computer.)

●Scan the item to the HP Precisionscan Pro software and print from there.

When printing copies, I can only make multiple copies of one page at a time (I cannot collate copy).

Even if you are using an ADF, each page is treated as a separate job. You can make multiple copies of one page, but not multiple copies of different pages and collate them.