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I saved a scanned image to a file, but now I cannot open the file in the program I want.

You might have saved the file in a format the other program cannot use. Save the file in a different format the program can use. Look in the File Open or Import command for the program to see which file types it supports.

The scanner is not working.

One or more of these issues might be causing the problem:

●The scanner was not installed properly.

●The interface cable is not compatible with the scanner.

●If the scanner is emitting a grinding sound, the scanner is locked.

See "Checking the basics" on page 88 and the Setup and Support Guide.

The scanner does not scan right away.

If the scanner has not been used for a while, the scanner lamp has turned itself off. The lamp goes through a warm-up period after you start the software or press any scanner button. Wait for a few seconds for scanning to begin.

When I press a button on the scanner, the incorrect program opens.

Check which function is set to open when you press the button on the scanner. See "Configuring scanner buttons" on page 35.

Troubleshooting and maintaining

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When I choose Scan To on the scanner, the image does not appear in the software.

●A cable might be loose. Check that the interface cable is securely connected.

●You might have accidentally turned off the preview feature. Check this setting on the Scanner tab in the Preferences of the HP Precisionscan Pro software. See "Setting preferences" on page 70.

●(Some models only, see the "Front panel and accessories comparisons" on page 3.) Check that the HP Precisionscan Pro software is the program set to start when you press the Scan To

button ().

1Choose Control Panels from the Apple () menu, and then choose HP Scanjet Controls from the submenu.

2Click the Buttons tab in the HP Scanjet Controls dialog box, and then click the Scan To tab.

3Make sure HP Precisionscan Pro is selected in the Destinations pull-down menu.

Scanner is scanning items very slowly.

●If you are scanning to edit text, the optical character recognition (OCR) program causes the scanner to scan more slowly, which is normal. Wait for the item to scan.

●Some default settings can cause the scanner to scan more slowly. Check the settings. See "Setting preferences" on page 70.

●The resolution might be set too high. Return to the default resolution. See "Changing resolution" on page 46.