Promise Technology FAST TRAK100TM user manual Troubleshooting & Tips

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FastTrak100 User Manual
DISK ARRAY TERMS	66
ABOUT RAID LEVELS	67
TROUBLESHOOTING & TIPS	71
MOTHERBOARD ISSUES	71
SYSTEM CMOS ISSUES	72
DRIVE-RELATEDERRORS	72
OPERATING SYSTEM-RELATEDERRORS	76
FREQUENTLY ASKED QUESTIONS	81
PRE-INSTALLATION	81
DRIVE ISSUES	83
INSTALLATION ISSUES	84
POST-INSTALLATION	85
Contacting Promise Support	APPENDIX A
Limited Warranty	APPENDIX B
Returning Product For Repair	APPENDIX C

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Contents Page Trademarks Table of Contents Troubleshooting & Tips What is the FastTrak100 RAID Card? IntroductionPage Keys Features and Benefits Features BenefitsCompatibility Page Getting Started Unpacking Your FastTrak100Installing The Card Installing The Hard Drives Jumper SettingsPage Checking Cmos Settings Processor ID MHz Bios version Cache Server TagCreating Your Disk Array Page Creating an Array for Performance Creating a Security Array With New DrivesCreating a Security Array With An Existing Data Drive Page Page Using FastBuild Configuration Utility Viewing FastTrak100 Bios ScreenNavigating the FastBuild Setup Menu Using the Main MenuAuto Setup Options Menu Optimize Array ForDefining Typical Application Usage Using a Hot Spare DriveCreating Multiple Disk Arrays Viewing Drive Assignments ModeArray No RAID Mode Total Drv CapacityMB Status Manually Creating an ArraySelecting Stripe Block Selecting Array TypeAssigning Drives to Array Creating a Mirrored Array Using New Drives Adding Fault Tolerance to an Existing DriveChannelID Making a FastTrak100 Disk Array Bootable Creating a Hot Spare Drive for Mirrored ArraysHow FastTrak100 Orders Arrays How FastTrak100 Saves Array InformationDeleting An Array Press Ctrl-Y to Delete, others to Abort Rebuilding a Mirrored Array Total Drv CapacityMBQuantum CR8.4A Halting FastTrak Bios On Bootup Errors Viewing Controller SettingsViewing FastTrak System Resources Page Installing Driver During New Windows 2000 Installation Installing DriversWindows Installing Driver in Existing Windows 2000 System Confirming Windows 2000 InstallationInstalling Drivers During Millennium Installation Microsoft MillenniumInstalling Drivers with Existing Millennium System Confirming Driver Installation in MillenniumInstalling Drivers During Windows 95/98 Installation Windows 95/98Page Installing Drivers with Existing Windows 95/98 Confirming Driver Installation in Windows 98/95 DOS/WindowsInstalling Drivers During Windows NT 4.0 Installation Windows NT4.0Installing Driver with Existing Windows NT Removing the Driver from Windows NTUsing The FastCheck Monitoring Utility Installing FastCheckRunning FastCheck Closing FastCheckUsing FastCheck Array Window Viewing Array InformationViewing Arrayed Drive Information Using Array Pull-down Menu Page Synchronizing An Array Page Using Rebuild Wizard Rebuilding An ArrayPage Page Using Controller Window Viewing Controller Card InformationViewing IDE Channel Information Viewing Drive Information Using Options Window Selecting Notification Options User may then decide what to do about the errors detected Scheduling Array SynchronizationIgnore FastTrak100 will log the event error and continue Setting Rebuild OptionsSetting PCI Bus Utilization Option Setting Disk Parameters OptionSetting Screen Preferences Changing Password Creating PasswordDisabling Password About Adapter Bios FastBuild Auto Menu SetupUnderstanding Disk Array Concepts About FastTrak100 Disk Array AdapterDisk Array Terms About RAID Levels Striping RAIDUsing a Spare Drive Mirroring RAIDStriping/Mirror RAID 0+1 About Dual Data RedundancySpanning Jbod Troubleshooting & Tips Motherboard IssuesConfiguring PCI IRQ resources System locks up during bootup or when Windows startsSystem Cmos Issues Drive-Related ErrorsSystem Cmos displays C or D drive failure during Startup Possible Master/Slave problemsUnable to partition or format array ECC Error Reported on Rebuild ECC Error Reported on Synchronize Different drive lettering under Windows NT Operating System-Related ErrorsPromise Windows driver does not appear Device Manager Page Performance Tips Re-Configure PCI Latency SettingOptimize Array for Performance Change Setting of PCI Bus Utilization Page Frequently Asked Questions Pre-InstallationWhat kind of hard drives can I use for a FastTrak100 array? Can I use Atapi devices on the FastTrak100 controller?RAID 1 mirror RAID 0 stripeJbod spanning Drive Issues Do the HDDs on the FastTrak100 have to be the same size?Installation Issues How do I partition/format my FastTrak100 RAID array?Why does my system reboot after the Qemm driver loads from Post-InstallationWhy can’t I see the drives on the FastTrak100 under FDISK? Page Appendix a Contacting Promise SupportUSA Tech Support Center Pacific Rim Sales Office Appendix a European Tech SupportChina Office Limited Warranty Appendix BAppendix B Returning Product For Repair Appendix CYour Responsibilities Index Index C6101F100000000-1