Promise Technology FAST TRAK100TM user manual Installation Issues

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FastTrak100 User Manual

Q:What system BIOS CMOS settings do I use for the drives on the FastTrak100 controller?

A:None. The drives on the FastTrak100 controller are supported by the FastTrak100 BIOS and/or an O/S drivers, not by your system BIOS.

Q: How do I partition/format my FastTrak100 RAID array?

A:The FastTrak100 “fools” the system into thinking that it’s dealing with a single HDD. Therefore, anything that you can do to a single HDD can also be done to a FastTrak100 array. You can, and should, use the FDISK and FORMAT utilities to partition/format the array. You can partition the array however you see fit. You can format the array with whatever file system you wish.

Installation Issues

(Capacity, Booting)

Q:Why are some drives recognized by the FastTrak100 Array Setup utilities with only partial capacity?

A:Some hard drive models are shipped with a jumper that reduces the addressable capacity of the drive to prevent problems with older systems which won’t support larger drives. Consult the documentation accompanying the hard drive to set the jumper appropriately in order to utilize the full capacity of the drive.

Q:How can I change the system boot sequence in order to boot from the FastTrak100 array?

A:The boot sequence is controlled by the system BIOS. As far as the system BIOS is concerned, the FastTrak100 controller and defined arrays are categorized as a “SCSI” device (even though the BIOS will not attempt to access the FastTrak100 as any type of SCSI device). This allows you to set the boot sequence in your BIOS CMOS setup utility to boot from “SCSI” (an add-in controller like the FastTrak100) first, rather than “IDE” (an IDE controller built onto the motherboard or one which effectively replaces it). If there are multiple SCSI add-in controllers in the system, then the boot sequence among them will be determined exclusively by their PCI slot priority. PCI slot #1 will be first, slot #2 second, etc. Put the FastTrak100 controller in the PCI slot where it will be accessed ahead of other SCSI controllers if you want to boot from the array.

Q:How can I change the boot sequence between a PCI SCSI card and the FastTrak100 RAID array?

A:Since all PCI devices are all PnP, it is difficult to determine which device is addressed first. Some newer motherboard BIOSes may use advanced options that identify devices and allow you to select which device will be assigned resources first. Otherwise you may have to physically switch the device cards

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Contents Page Trademarks Table of Contents Troubleshooting & Tips What is the FastTrak100 RAID Card? IntroductionPage Keys Features and Benefits Features BenefitsCompatibility Page Getting Started Unpacking Your FastTrak100Installing The Card Installing The Hard Drives Jumper SettingsPage Checking Cmos Settings Processor ID MHz Bios version Cache Server TagCreating Your Disk Array Page Creating an Array for Performance Creating a Security Array With New DrivesCreating a Security Array With An Existing Data Drive Page Page Using FastBuild Configuration Utility Viewing FastTrak100 Bios ScreenNavigating the FastBuild Setup Menu Using the Main MenuAuto Setup Options Menu Optimize Array ForDefining Typical Application Usage Using a Hot Spare DriveCreating Multiple Disk Arrays Viewing Drive Assignments ModeArray No RAID Mode Total Drv CapacityMB Status Manually Creating an ArraySelecting Stripe Block Selecting Array TypeAssigning Drives to Array Creating a Mirrored Array Using New Drives Adding Fault Tolerance to an Existing DriveChannelID Making a FastTrak100 Disk Array Bootable Creating a Hot Spare Drive for Mirrored ArraysHow FastTrak100 Orders Arrays How FastTrak100 Saves Array InformationDeleting An Array Press Ctrl-Y to Delete, others to Abort Rebuilding a Mirrored Array Total Drv CapacityMBQuantum CR8.4A Halting FastTrak Bios On Bootup Errors Viewing Controller SettingsViewing FastTrak System Resources Page Installing Driver During New Windows 2000 Installation Installing DriversWindows Installing Driver in Existing Windows 2000 System Confirming Windows 2000 InstallationInstalling Drivers During Millennium Installation Microsoft MillenniumInstalling Drivers with Existing Millennium System Confirming Driver Installation in MillenniumInstalling Drivers During Windows 95/98 Installation Windows 95/98Page Installing Drivers with Existing Windows 95/98 Confirming Driver Installation in Windows 98/95 DOS/WindowsInstalling Drivers During Windows NT 4.0 Installation Windows NT4.0Installing Driver with Existing Windows NT Removing the Driver from Windows NTUsing The FastCheck Monitoring Utility Installing FastCheckRunning FastCheck Closing FastCheckUsing FastCheck Array Window Viewing Array InformationViewing Arrayed Drive Information Using Array Pull-down Menu Page Synchronizing An Array Page Using Rebuild Wizard Rebuilding An ArrayPage Page Using Controller Window Viewing Controller Card InformationViewing IDE Channel Information Viewing Drive Information Using Options Window Selecting Notification Options User may then decide what to do about the errors detected Scheduling Array SynchronizationIgnore FastTrak100 will log the event error and continue Setting Rebuild OptionsSetting PCI Bus Utilization Option Setting Disk Parameters OptionSetting Screen Preferences Changing Password Creating PasswordDisabling Password About Adapter Bios FastBuild Auto Menu SetupUnderstanding Disk Array Concepts About FastTrak100 Disk Array AdapterDisk Array Terms About RAID Levels Striping RAIDUsing a Spare Drive Mirroring RAIDStriping/Mirror RAID 0+1 About Dual Data RedundancySpanning Jbod Troubleshooting & Tips Motherboard IssuesConfiguring PCI IRQ resources System locks up during bootup or when Windows startsSystem Cmos Issues Drive-Related ErrorsSystem Cmos displays C or D drive failure during Startup Possible Master/Slave problemsUnable to partition or format array ECC Error Reported on Rebuild ECC Error Reported on Synchronize Different drive lettering under Windows NT Operating System-Related ErrorsPromise Windows driver does not appear Device Manager Page Performance Tips Re-Configure PCI Latency SettingOptimize Array for Performance Change Setting of PCI Bus Utilization Page Frequently Asked Questions Pre-InstallationWhat kind of hard drives can I use for a FastTrak100 array? Can I use Atapi devices on the FastTrak100 controller?RAID 1 mirror RAID 0 stripeJbod spanning Drive Issues Do the HDDs on the FastTrak100 have to be the same size?Installation Issues How do I partition/format my FastTrak100 RAID array?Why does my system reboot after the Qemm driver loads from Post-InstallationWhy can’t I see the drives on the FastTrak100 under FDISK? Page Appendix a Contacting Promise SupportUSA Tech Support Center Pacific Rim Sales Office Appendix a European Tech SupportChina Office Limited Warranty Appendix BAppendix B Returning Product For Repair Appendix CYour Responsibilities Index Index C6101F100000000-1