Promise Technology FAST TRAK100TM user manual System Cmos Issues, Drive-Related Errors

FastTrak100 User Manual

Intermittent data problems

Do not exceed the 100Mhz PCI Bus speed. Pentiums set to higher than default settings or AMD K6 and Cyrix CPUs can exceed these limitations and cause intermittent boot and data problems.

System CMOS Issues

Set Mainboard CMOS Boot sequence to boot to FastTrak100

On some Mainboard BIOS, it is necessary to set the Boot sequence to “SCSI, A:, C:” since the Promise card is identified as a SCSI card.

Mainboard CMOS displays C: or D: drive failure during startup

See Drive-Related Errors section.

Using an Onboard IDE Controller with FastTrak100

If an onboard IDE controller is installed with hard disks, enable support in the Mainboard Standard CMOS Setup for the drives. Note that the onboard IDE hard drives will then be the bootable hard disk unless the system BIOS has a boot sequence setting with a “SCSI, A:, C:” option.

Drive-Related Errors

Critical Array Status Error Reported during Boot

If a critical status error message appears on the FastTrak100 BIOS startup screen for a mirrored array (see below), there is a drive in the array which has failed or is not responding. FastTrak100 will identify the failed drive by channel number and Master/Slave designation (if 2 drives exist on the same cable). The mirrored array has lost its fault tolerance, but will still perform normal drive reads and writes.

Operation aborted because FastBuild encountered an error as follows:

Location: Channel 2 - Master Drive

Array Status: Critical

Please retry using FastCheck utility to recover all data. Reboot the system by pressing the ENTER key.

Try powering the system off and on to reset the drive. Also confirm that cables are properly attached and the drive is receiving power. If the drive still appears to have failed, proceed to “Rebuild Array” option of FastCheck detailed on page 52.

Drive cannot be formed into an array

Drives must support Ultra DMA or Multi-word DMA and be free of media defects to be added into an array. Promise recommends using new identical drives for each array. Re-secure data and power cabling while checking for proper alignment. Typically, Pin 1 of the drive is closest to the power connector.

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