Silex technology SX-200 user manual Troubleshooting, Introduction, Printing Problems

Page 24

User’s Guide

Section 4 – Troubleshooting

Introduction

This section describes procedures for troubleshooting problems you may encounter with the print server, and is divided into the following sections:

ƒInstallation Problems

ƒIntermittent Problems

ƒProtocol-Specific Troubleshooting

If you have followed the steps in this section and you believe that you have a defective print server, then please refer to Section 5 – Where to Get Help for information on returning defective products.

Printing Problems

If you cannot print to the print server after you install it, check the following:

ƒMake sure that the printer is powered on and is on-line, and that all cables are securely plugged in.

If the printer initializes successfully but you cannot print, the problem could be one of the following:

ƒThere is a problem with the interface between the print server and the printer.

ƒThere is a problem with the network connection or cabling.

ƒThere is a queue setup problem, a print server setup problem, or other protocol-related problem.

Checking the Interface between the Print Server and the Printer:

1.Ensure that the print server is securely plugged into the printer.

2.After the printer is powered ON, wait until the printer initializes, and then print a self-test page by pushing the Test button on the back of the print server for approximately one second.

NOTE: Pushing the Test button for more than five seconds will restore the factory default configuration settings.

ƒIf the self-test does not print, then there is possibly a hardware problem. Double-check the connections. If you still cannot print, then make sure that your printer is capable of printing text, PCL or PostScript (the self-test will not work unless one of these is supported). The only way to test such printers is to use an application program with the correct printer drivers.

ƒThe following are some examples of printers that do not support direct printing of text files:

ƒSome Windows printers (usually low-end inkjet printers) perform all the image rasterization in the printer driver, so the printer only understands a raw image file.

ƒMany plotters only support HP-GL/2, RTL, or proprietary languages.

ƒIf you are getting distorted printouts, try printing using the generic/text printer driver.

Document #40181-420 Rev. A

24

Page 23 Page 25
Image 24
Page 23 Page 25
Contents SX-200 User’s GuideSET NW AUTHtype SET NW CHannelUser’s Guide SET Port U1 Nbuf ENable DIsable SET Power Window nnnn SH POP3 SH Smtp Introduction Package Contents Product OverviewUser’s Guide About This User’s Guide Windows System RequirementsOther Operating System Requirements User’s Guide Wireless Print Server Requirements User’s Guide Print Server Components LED Indicators Label Color State StatusFactory Default Settings Default Settings wired and wireless print serversWireless Default Settings wireless print servers only Pushbutton FunctionsHardware Installation Before You BeginUser’s Guide User’s Guide Verifying the Connection to the Printer Configuration and Management Configuration OptionsExtendView Utility Web Browser InterfaceHP Web JetAdmin Utility Configuration ConsoleDocument #40181-420 Rev. a User’s Guide Telnet User’s Guide Windows Print Queue Configuration Macintosh Print Queue Configuration Configuring to Print Using TCP/IP OS Troubleshooting Printing ProblemsIntroduction Troubleshooting Windows Problems Checking the Network Connection and CablingUser’s Guide Troubleshooting Network Configuration Problems User’s Guide Troubleshooting Wireless Configuration Problems Where to Get Help User’s Guide Returning Products Appendix a Safety and Regulatory Notices Information for United States UsersUser’s Guide Declaration of Conformity FCC Information for Canadian Users IC noticeUser’s Guide Information for European Users Declaration of Conformity CEAppendix B Updating Firmware User’s Guide User’s Guide Loading New Firmware Macintosh OS-X Command console access information Network CommandsTelnet Command Console Access Serial Port Command Console AccessSH NW Auth SET NW ENCSH NW ENC SET NW KEY#SH NW Mode SET NW KeyvalSH NW Speed SET NW RTS SH NW RTSSET NW Apden SH NW ApdenSH NW Stats SET NW CertcnSH NW Certcn SET NW CERTCN2SH NW CERTCN2 SET NW CertexpSH NW Certexp SET NW CertkeySET NW PW SET NW InapSH NW Inap SET NW RealmSH NW Wpaauto SET NW WpagroupSH NW Wpagroup SET NW WpapskSH NW Iroam NW Iroam SET NW DFSSH NW DFS SET NW REGDOMainPort Commands SET NW WiredSerial Port Commands SH NW REGDOMainSET Port S1 SPeed Set serial port flow control to NONE, XON/XOFF, CTS, or DSRSet serial port parity to NONE, EVEN, ODD, MARK, or Space Sets the data bits on the serial portUser’s Guide Parallel Port Commands Enable or disable bidirectional modeSET Port P1 BIDir Shows Port parameters Sample outputSET Port P1 Nbuf ENable DIsable Enable or disable PJL status initializationCL Port port JOB Server Information Commands USB Port CommandsSET SERVEr DEscription SET SERVEr NAmeSET Snmp SETCOMM1 SET Snmp SETCOMM2SH Serial SH SERVEr SH SERVEr COSH Snmp SH VErsionService Commands SET Servi service name FRS SET Servi service name IPSET Servi service name NAme SET Servi service name POrtString Commands TCP/IP Commands SET IP ACcessUser’s Guide SH STRing stringnum SH FILtersSET IP Chksum SET IP FTP SET IP HttpSET IP LPD SET IP TCP SET IP TftpPower Configuration Commands SH IPUser’s Guide Firmware Update Shows the firmware update parameters Sample output User’s Guide SH LOAdOther Commands SET DefaultExit SH FreeSET Poweron SH PoweronSave Netware Commands UnprotectSET Netw QServer SET Netw REscanSET Netw SErver CL Netw SErverEmail Printing Commands SET POP3 PAssword SET POP3 TImeoutSET Smtp ENable SET Smtp ADdressDLC / Netbeui Commands SH POP3SH Smtp SH DLCAppletalk Commands Wireless Security Configuration ExtendViewKey Selection SH NW SET NW KEY# SET NW RTS SH NW Apden SH NW CERTCN2 SET NW Inap SH NW Wpagroup
Top Page Image Contents