Silex technology SX-200 user manual Troubleshooting Windows Problems

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User’s Guide

If the self-test page prints successfully but you cannot print a job or you get distorted printouts, make sure the printer is set for the correct Page Description Language. Most new printers support AUTO mode, which means that they will automatically switch between PCL and PostScript. However, older printers like the LaserJet II, LaserJet III, and LaserJet IIISi require that the printer be set to the desired language through the printer control panel. Also, verify that you have set up the drivers correctly on the workstation. Some printers, like the Epson Stylus, require special drivers and will not print if standard PCL or PostScript drivers are used.

Checking the Network Connection and Cabling:

If the self-test page prints but you cannot print documents, first check the network connection and cabling.

ƒIf the appropriate LEDs are not on, there is probably a bad 10baseT or 100baseTX cable, or the hub port is bad. If possible, try a different cable and hub port, or try connecting a different device to the cable.

ƒIf you are using a hub, verify that the hub port is good by trying the print server on a different port.

ƒIf you have a bridge or router located between the print server and the host computer, make sure that the device is set up to allow the print server to send and receive data from the host. For example, a bridge can be set up to only allow certain types of Ethernet addresses to pass through (a process known as filtering); therefore, such a bridge must be configured to allow print server addresses. Likewise, a router can be set up to pass only certain protocols, so be sure that the desired protocol can be passed through to the print server. In the case of routers, also make sure that the protocol is routable (LAT, NetBEUI, and DLC/LLC are not routable).

ƒIf the job exists in the queue but does not print, ensure that you are not trying to print a text job to a PostScript printer. If you have a printer that is capable of automatic language switching, ensure that the printer is not forced into PostScript mode.

ƒMake sure that you are not trying to perform an illegal operation, such as attempting to print a legal-size form when the printer only supports 8.5" x 11" paper.

Troubleshooting Windows Problems

If you are having trouble printing with Windows, ensure you can ping the print server using the DOS command PING ipaddress, where ipaddress is the IP address of the print server. If you cannot ping the print server, you will not be able to print.

Document #40181-420 Rev. A

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Contents User’s Guide SX-200SET NW CHannel SET NW AUTHtypeUser’s Guide SET Port U1 Nbuf ENable DIsable SET Power Window nnnn SH POP3 SH Smtp Product Overview Introduction Package ContentsWindows System Requirements User’s Guide About This User’s GuideOther Operating System Requirements User’s Guide Wireless Print Server Requirements User’s Guide Print Server Components Label Color State Status LED IndicatorsDefault Settings wired and wireless print servers Factory Default SettingsWireless Default Settings wireless print servers only Pushbutton FunctionsBefore You Begin Hardware InstallationUser’s Guide User’s Guide Verifying the Connection to the Printer Configuration Options Configuration and ManagementExtendView Utility Web Browser InterfaceConfiguration Console HP Web JetAdmin UtilityDocument #40181-420 Rev. a User’s Guide Telnet User’s Guide Windows Print Queue Configuration Macintosh Print Queue Configuration Configuring to Print Using TCP/IP OS Printing Problems TroubleshootingIntroduction Checking the Network Connection and Cabling Troubleshooting Windows ProblemsUser’s Guide Troubleshooting Network Configuration Problems User’s Guide Troubleshooting Wireless Configuration Problems Where to Get Help User’s Guide Returning Products Information for United States Users Appendix a Safety and Regulatory NoticesInformation for Canadian Users IC notice User’s Guide Declaration of Conformity FCCDeclaration of Conformity CE User’s Guide Information for European UsersAppendix B Updating Firmware User’s Guide User’s Guide Loading New Firmware Macintosh OS-X Network Commands Command console access informationTelnet Command Console Access Serial Port Command Console AccessSET NW ENC SH NW AuthSH NW ENC SET NW KEY#SET NW Keyval SH NW ModeSH NW Speed SH NW RTS SET NW RTSSET NW Apden SH NW ApdenSET NW Certcn SH NW StatsSH NW Certcn SET NW CERTCN2SET NW Certexp SH NW CERTCN2SH NW Certexp SET NW CertkeySET NW Inap SET NW PWSH NW Inap SET NW RealmSET NW Wpagroup SH NW WpaautoSH NW Wpagroup SET NW WpapskSET NW DFS SH NW Iroam NW IroamSH NW DFS SET NW REGDOMainSET NW Wired Port CommandsSerial Port Commands SH NW REGDOMainSet serial port flow control to NONE, XON/XOFF, CTS, or DSR SET Port S1 SPeedSet serial port parity to NONE, EVEN, ODD, MARK, or Space Sets the data bits on the serial portEnable or disable bidirectional mode User’s Guide Parallel Port CommandsSET Port P1 BIDir Shows Port parameters Sample outputEnable or disable PJL status initialization SET Port P1 Nbuf ENable DIsableCL Port port JOB USB Port Commands Server Information CommandsSET SERVEr DEscription SET SERVEr NAmeSET Snmp SETCOMM2 SET Snmp SETCOMM1SH Serial SH SERVEr CO SH SERVErSH Snmp SH VErsionService Commands SET Servi service name IP SET Servi service name FRSSET Servi service name NAme SET Servi service name POrtString Commands SET IP ACcess TCP/IP CommandsUser’s Guide SH STRing stringnum SH FILtersSET IP Chksum SET IP Http SET IP FTPSET IP LPD SET IP Tftp SET IP TCPSH IP Power Configuration CommandsUser’s Guide Firmware Update User’s Guide SH LOAd Shows the firmware update parameters Sample outputSET Default Other CommandsExit SH FreeSH Poweron SET PoweronSave Unprotect Netware CommandsSET Netw REscan SET Netw QServerSET Netw SErver CL Netw SErverEmail Printing Commands SET POP3 TImeout SET POP3 PAsswordSET Smtp ENable SET Smtp ADdressSH POP3 DLC / Netbeui CommandsSH Smtp SH DLCAppletalk Commands ExtendView Wireless Security ConfigurationKey Selection SH NW SET NW KEY# SET NW RTS SH NW Apden SH NW CERTCN2 SET NW Inap SH NW Wpagroup
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