Dell V310 manual Resolving intermittent wireless communications issues, 100

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MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED

1Click , or click Start and then click Run.

2In the Start Search or Run box, type control printers.

3Press Enter, or click OK. The printer folder opens.

4Right-click the printer, and then select Properties from the menu.

5Click the Ports tab.

6Click the box next to Enable bidirectional support if it is not already checked.

7Click Apply.

8Click OK, and then try to print again.

Communication with printer lost when connected to Virtual Private Network (VPN)

You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time. If you would like to have the ability to connect to your local network and to a VPN at the same time, the system support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split tunneling due to security or technical concerns.

Resolving intermittent wireless communications issues

You may notice that your printer works for a short time and then stops working, although apparently nothing has changed on your wireless network.

Many different issues can interrupt network communications, and sometimes more than one problem exists at the same time. These are possible solutions. Try one or more of the following:

DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK

Most Virtual Private Networks (VPNs) allow computers to communicate with only the VPN and no other network at the same time. Disconnect from the VPN before installing the driver on the computer or before running the wireless setup on the computer.

To check if the computer is currently connected to a VPN, open your VPN Client software and check your VPN connections. If you do not have a VPN Client software installed, check the connections manually using the Windows VPN Client.

If you would like to have the ability to connect to your local network and to a VPN at the same time, the system support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split tunneling due to security or technical concerns.

TURN OFF THE WIRELESS ACCESS POINT (WIRELESS ROUTER) AND TURN IT BACK ON AGAIN

Troubleshooting

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Contents Dell V310 Series Users Guide AprilTrademarks Contents Copying ScanningTroubleshooting 103Page Safety information Thank you for choosing this printer About your printerMinimizing your printers environmental impact Finding information about the printer RecyclingProduct Information Guide Understanding the parts of the printer UseAbout your printer Ordering and replacing supplies Replacing ink cartridgesOrdering ink cartridges Recycling Dell products Select Printer HomeUsing the printer control panel buttons and menus Using the printer control panelUsing the printer control panel buttons and menus Using the printer menus Copy menuChanging temporary settings into new default settings Setup menuTo change the temporary settings into new default settings Changing the Power Saver timeoutTo disable the settings timeout feature Using the printer control panel menus Resetting to factory settingsSaving energy with Eco-Mode Page Using the printer software Using the Windows printer softwareSoftware installed during printer installation Minimum system requirementsUsing the printer software Reinstalling the printer software Checking for software updatesUninstalling the printer software Installing the printer softwareLoading paper and original documents Loading paperSheets of heavyweight matte paper Saving paper default settings Loading original documents on the scanner glass Printing Tips for printingPrinting basic documents Printing a documentPrinting multiple pages on one sheet Printing pages in reverse orderPrinting documents from a memory card or flash drive Printing specialty documents If the printer is using a USB connectionPrinting envelopes Printing on both sides of the paper duplexing manually Printing labelsPrinting on custom-size paper Tips on loading label sheetsPage Using a memory card or flash drive with the printer Working with photosPrinting photos using the printer control panel Supported memory cards and file typesIf the printer is using a USB connection Printing photos from a PictBridge-enabled digital camera Camera detected. Press OK to change settingsPrinting photos from a memory device using the proof sheet Printing from a Bluetooth-enabled device Printing photos from a digital camera using DpofBluetooth Dongle Connected appears on the display Setting the Bluetooth security level Printing from a Bluetooth-enabled deviceChanging the printing mode Setting your printer as the default printerManaging print jobs Pausing print jobs Canceling print jobsChanging the printing mode for a single print job Resuming print jobsTips for copying CopyingMaking copies Copying photos Adjusting copy qualityEnlarging or reducing images Collating copies using the printer control panel Making a copy lighter or darkerRepeating an image on one Canceling copy jobs Tips for scanning ScanningScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application Using the printer software Scanning documents into an editing applicationScanning FAQ Scanning directly to e-mailHow can I improve the quality of a scan? How do I scan in black and white?Canceling scan jobs Why am I being asked for a PIN?What is an application list, and how do I update it? Updating the application listInstalling the printer on a wireless network Wireless network compatibilityNetworking Supported network security optionsPrinting a network setup Installing the printer on other computers Installing the printer on a wireless networkInterpreting the colors of the Wi-Fi indicator light Special wireless installation instructions Adding the printer to your wireless networkAssigning a static IP address Before you beginAdvanced wireless setup Changing wireless settings after installationCreating an ad hoc wireless network Windows VistaWindows XP Adding a printer to an existing ad hoc wireless network WindowsSwitching between USB and wireless connections Windows only Using the printer wirelesslyUsing the printer locally USB Sharing a printer in a Windows environmentNetworking FAQ What is Wi-Fi Protected Setup?Where do I find my WEP key or WPA passphrase? What is an SSID?Where do I find my SSID? What is a network?How are home networks configured? Wireless network examplesWhy do I need an installation cable? Scenario 2 Wireless network with Internet accessHow do I attach the installation cable? How are infrastructure and ad hoc networks different?Finding the signal strength Requirements for all devicesHow can I improve wireless signal strength? Remove Obstacles Between the Access Point and the PrinterArrange the Network to Reduce Signal Absorption Remove Sources of InterferenceWhat is a MAC address? What is an IP address? How do I find the MAC address?What is TCP/IP? What is a key index?How to locate a printer IP address How do I locate IP addresses?Maintaining the printer Maintaining ink cartridgesChecking ink levels Aligning the printheadCleaning the exterior of the printer Cleaning the printhead nozzlesCleaning the scanner glass Troubleshooting Using the Service Center to solve printer problemsIf Troubleshooting does not solve your problem Setup troubleshootingPrinthead error Change the Language Using the Printer MenusIncorrect language appears on the display Remove and Reinsert the PrintheadSoftware did not install Reconnect the Printer Power Supply Print job does not print or is missing pagesCheck the USB Connection Make Sure the INK Cartridges are Inserted CorrectlyRemove and Reinstall the Printer Software Make Sure the Printer is not in Power Saver ModePrinter is printing blank pages Printer is busy or does not respondJams and misfeeds troubleshooting Cannot delete documents from the print queueCannot print through USB Paper jam in the printerPaper jam in the paper support Paper or specialty media misfeedsCheck Paper Condition Check Paper LoadingPoor quality at the edges Print troubleshootingStreaks or lines on printed image Copy and scan troubleshooting Computer slows down when printingPrint speed is slow Maximize Computer Processing SpeedCopier or scanner does not respond Scanner unit does not closePoor copy or scanned image quality Partial copies or scans of documents or photosMemory card troubleshooting Memory card troubleshooting checklistScan was not successful Scanning takes too long or freezes the computerNothing happens when a memory card is inserted Cannot print documents from a memory card or flash driveReinsert the Memory Card Check the Network ConnectionWireless troubleshooting Wireless troubleshooting checklistCannot print over wireless network Resetting the wireless settings to factory defaultsMove Your Access Point Away from Other Electronic Devices Check Your WEP KEY or WPA Passphrase Disconnect from VPN SessionContinue button is unavailable TRY Running the Installer Again Cannot print and there is a firewall on the computerWi-Fi indicator light is not lit Check PowerAllow the Wireless Installation to Complete Enable the PrinterCheck Network Name Select the Wireless PortCheck Security Keys Make Sure the Access Point is on Move Your Access Point to Minimize InterferenceMove Your Printer Check MAC AddressPing the Access Point to Make Sure the Network is Working Configure the Printer for Wireless Access Again Make Sure Your Computer can Communicate with the PrinterWireless print server not installed How to locate a printer IP address Make Sure the Wireless Port is SelectedMake Sure Bidirectional Communication is Enabled Resolving intermittent wireless communications issues100 101 Check for Known Issues with the Wireless Router Check for Wireless Adapter Updates102 Change ALL Network Devices to the Same TypeIndex 103104 105 Dpof106 Ssid107 VPN
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