Dell V310 manual Copier or scanner does not respond, Scanner unit does not close

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Copier or scanner does not respond

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

SET YOUR PRINTER AS THE DEFAULT PRINTER

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Scanner unit does not close

1Lift the scanner unit.

2Remove any obstruction keeping the scanner unit open.

3Lower the scanner unit.

Poor copy or scanned image quality

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CLEAN THE SCANNER GLASS

ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE

REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY

USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE

MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER

Partial copies or scans of documents or photos

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER

SELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER

MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING

Troubleshooting

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Contents April Dell V310 Series Users GuideTrademarks Contents Scanning Copying103 TroubleshootingPage Safety information Thank you for choosing this printer About your printerMinimizing your printers environmental impact Recycling Finding information about the printerProduct Information Guide Use Understanding the parts of the printerAbout your printer Replacing ink cartridges Ordering and replacing suppliesOrdering ink cartridges Select Printer Home Recycling Dell productsUsing the printer control panel Using the printer control panel buttons and menusUsing the printer control panel buttons and menus Copy menu Using the printer menusSetup menu Changing temporary settings into new default settingsTo change the temporary settings into new default settings Changing the Power Saver timeoutTo disable the settings timeout feature Using the printer control panel menus Resetting to factory settingsSaving energy with Eco-Mode Page Using the Windows printer software Using the printer softwareSoftware installed during printer installation Minimum system requirementsUsing the printer software Checking for software updates Reinstalling the printer softwareUninstalling the printer software Installing the printer softwareLoading paper Loading paper and original documentsSheets of heavyweight matte paper Saving paper default settings Loading original documents on the scanner glass Tips for printing PrintingPrinting basic documents Printing a documentPrinting multiple pages on one sheet Printing pages in reverse orderPrinting documents from a memory card or flash drive Printing specialty documents If the printer is using a USB connectionPrinting envelopes Printing labels Printing on both sides of the paper duplexing manuallyPrinting on custom-size paper Tips on loading label sheetsPage Working with photos Using a memory card or flash drive with the printerSupported memory cards and file types Printing photos using the printer control panelIf the printer is using a USB connection Camera detected. Press OK to change settings Printing photos from a PictBridge-enabled digital cameraPrinting photos from a memory device using the proof sheet Printing photos from a digital camera using Dpof Printing from a Bluetooth-enabled deviceBluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Setting the Bluetooth security levelChanging the printing mode Setting your printer as the default printerManaging print jobs Canceling print jobs Pausing print jobsChanging the printing mode for a single print job Resuming print jobsTips for copying CopyingMaking copies Copying photos Adjusting copy qualityEnlarging or reducing images Making a copy lighter or darker Collating copies using the printer control panelRepeating an image on one Canceling copy jobs Tips for scanning ScanningScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application Scanning documents into an editing application Using the printer softwareScanning directly to e-mail Scanning FAQHow can I improve the quality of a scan? How do I scan in black and white?Why am I being asked for a PIN? Canceling scan jobsWhat is an application list, and how do I update it? Updating the application listWireless network compatibility Installing the printer on a wireless networkNetworking Supported network security optionsPrinting a network setup Installing the printer on other computers Installing the printer on a wireless networkInterpreting the colors of the Wi-Fi indicator light Adding the printer to your wireless network Special wireless installation instructionsAssigning a static IP address Before you beginChanging wireless settings after installation Advanced wireless setupCreating an ad hoc wireless network Windows VistaWindows XP Windows Adding a printer to an existing ad hoc wireless networkUsing the printer wirelessly Switching between USB and wireless connections Windows onlyUsing the printer locally USB Sharing a printer in a Windows environmentWhat is Wi-Fi Protected Setup? Networking FAQWhat is an SSID? Where do I find my WEP key or WPA passphrase?Where do I find my SSID? What is a network?Wireless network examples How are home networks configured?Scenario 2 Wireless network with Internet access Why do I need an installation cable?How are infrastructure and ad hoc networks different? How do I attach the installation cable?Requirements for all devices Finding the signal strengthRemove Obstacles Between the Access Point and the Printer How can I improve wireless signal strength?Arrange the Network to Reduce Signal Absorption Remove Sources of InterferenceWhat is a MAC address? How do I find the MAC address? What is an IP address?What is a key index? What is TCP/IP?How to locate a printer IP address How do I locate IP addresses?Maintaining ink cartridges Maintaining the printerChecking ink levels Aligning the printheadCleaning the printhead nozzles Cleaning the exterior of the printerCleaning the scanner glass Using the Service Center to solve printer problems TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingChange the Language Using the Printer Menus Printhead errorIncorrect language appears on the display Remove and Reinsert the PrintheadSoftware did not install Print job does not print or is missing pages Reconnect the Printer Power SupplyCheck the USB Connection Make Sure the INK Cartridges are Inserted CorrectlyMake Sure the Printer is not in Power Saver Mode Remove and Reinstall the Printer SoftwarePrinter is printing blank pages Printer is busy or does not respondCannot delete documents from the print queue Jams and misfeeds troubleshootingCannot print through USB Paper jam in the printer Paper or specialty media misfeeds Paper jam in the paper support Check Paper Condition Check Paper LoadingPoor quality at the edges Print troubleshootingStreaks or lines on printed image Computer slows down when printing Copy and scan troubleshootingPrint speed is slow Maximize Computer Processing SpeedScanner unit does not close Copier or scanner does not respondPoor copy or scanned image quality Partial copies or scans of documents or photosMemory card troubleshooting checklist Memory card troubleshootingScan was not successful Scanning takes too long or freezes the computerCannot print documents from a memory card or flash drive Nothing happens when a memory card is insertedReinsert the Memory Card Check the Network ConnectionWireless troubleshooting checklist Wireless troubleshootingCannot print over wireless network Resetting the wireless settings to factory defaultsMove Your Access Point Away from Other Electronic Devices Disconnect from VPN Session Check Your WEP KEY or WPA PassphraseContinue button is unavailable Cannot print and there is a firewall on the computer TRY Running the Installer AgainCheck Power Wi-Fi indicator light is not litAllow the Wireless Installation to Complete Enable the PrinterCheck Network Name Select the Wireless PortCheck Security Keys Move Your Access Point to Minimize Interference Make Sure the Access Point is onMove Your Printer Check MAC AddressPing the Access Point to Make Sure the Network is Working Make Sure Your Computer can Communicate with the Printer Configure the Printer for Wireless Access AgainWireless print server not installed Make Sure the Wireless Port is Selected How to locate a printer IP addressMake Sure Bidirectional Communication is Enabled Resolving intermittent wireless communications issues100 101 Check for Wireless Adapter Updates Check for Known Issues with the Wireless Router102 Change ALL Network Devices to the Same Type103 Index104 Dpof 105Ssid 106VPN 107