Dell V310 Cannot print and there is a firewall on the computer, TRY Running the Installer Again

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4Plug the power cord back into the power outlet.

5Turn on the printer, and then resume the installation on your computer.

TRY RUNNING THE INSTALLER AGAIN

1Close the installer.

2Remove the CD, and then restart the computer.

3Insert the CD and then run the installer again.

Notes:

•When you get to the Software Already Installed screen, make sure you select Install a printer.

•If you have already set up your printer, select Additional Computer when you get to the Setting up a new printer? screen to skip the hardware setup wizard.

CHECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT

Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port:

1Click , or click Start and then click Run.

2In the Start Search or Run box, type devmgmt.msc.

3Press Enter, or click OK. The Device Manager opens.

4Watch the Device Manager window while connecting a USB cable or another device to the USB port. The window refreshes when Device Manager recognizes the USB connection.

•If there is activity on Device Manager but none of the previous solutions worked, call Customer Support.

•If there is no activity on Device Manager, there may be a problem with your computer and its USB support. The computer must recognize the USB connection in order for installation to work.

Cannot print and there is a firewall on the computer

Third-party (non-Microsoft) firewalls can interfere with wireless printing. If the printer and computer are configured correctly, and the wireless network is working, but the printer will not print wirelessly, then a firewall could be the problem. If there is a firewall (other than the Windows firewall) on the computer, try one or more of the following:

•Update the firewall using the most recent update available from the manufacturer. Refer to the documentation that came with your firewall for instructions on how to do this.

•If programs request firewall access when you install the printer or try to print, make sure you allow those programs to run.

•Temporarily disable the firewall and install the wireless printer on the computer. Re-enable the firewall when you have completed the wireless installation.

Troubleshooting

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Contents Dell V310 Series Users Guide AprilTrademarks Contents Copying ScanningTroubleshooting 103Page Safety information Minimizing your printers environmental impact About your printerThank you for choosing this printer Finding information about the printer RecyclingProduct Information Guide Understanding the parts of the printer UseAbout your printer Ordering and replacing supplies Replacing ink cartridgesOrdering ink cartridges Recycling Dell products Select Printer HomeUsing the printer control panel buttons and menus Using the printer control panelUsing the printer control panel buttons and menus Using the printer menus Copy menuChanging temporary settings into new default settings Setup menuTo disable the settings timeout feature Changing the Power Saver timeoutTo change the temporary settings into new default settings Saving energy with Eco-Mode Resetting to factory settingsUsing the printer control panel menus Page Using the printer software Using the Windows printer softwareSoftware installed during printer installation Minimum system requirementsUsing the printer software Reinstalling the printer software Checking for software updatesUninstalling the printer software Installing the printer softwareLoading paper and original documents Loading paperSheets of heavyweight matte paper Saving paper default settings Loading original documents on the scanner glass Printing Tips for printingPrinting basic documents Printing a documentPrinting documents from a memory card or flash drive Printing pages in reverse orderPrinting multiple pages on one sheet Printing envelopes If the printer is using a USB connectionPrinting specialty documents Printing on both sides of the paper duplexing manually Printing labelsPrinting on custom-size paper Tips on loading label sheetsPage Using a memory card or flash drive with the printer Working with photosPrinting photos using the printer control panel Supported memory cards and file typesIf the printer is using a USB connection Printing photos from a PictBridge-enabled digital camera Camera detected. Press OK to change settingsPrinting photos from a memory device using the proof sheet Printing from a Bluetooth-enabled device Printing photos from a digital camera using DpofBluetooth Dongle Connected appears on the display Setting the Bluetooth security level Printing from a Bluetooth-enabled deviceManaging print jobs Setting your printer as the default printerChanging the printing mode Pausing print jobs Canceling print jobsChanging the printing mode for a single print job Resuming print jobsMaking copies CopyingTips for copying Enlarging or reducing images Adjusting copy qualityCopying photos Collating copies using the printer control panel Making a copy lighter or darkerRepeating an image on one Canceling copy jobs Scanning to a local or network computer ScanningTips for scanning Scanning photos into an editing application Using the printer control panelScanning to a flash drive or memory card Using the printer software Scanning documents into an editing applicationScanning FAQ Scanning directly to e-mailHow can I improve the quality of a scan? How do I scan in black and white?Canceling scan jobs Why am I being asked for a PIN?What is an application list, and how do I update it? Updating the application listInstalling the printer on a wireless network Wireless network compatibilityNetworking Supported network security optionsPrinting a network setup Interpreting the colors of the Wi-Fi indicator light Installing the printer on a wireless networkInstalling the printer on other computers Special wireless installation instructions Adding the printer to your wireless networkAssigning a static IP address Before you beginAdvanced wireless setup Changing wireless settings after installationCreating an ad hoc wireless network Windows VistaWindows XP Adding a printer to an existing ad hoc wireless network WindowsSwitching between USB and wireless connections Windows only Using the printer wirelesslyUsing the printer locally USB Sharing a printer in a Windows environmentNetworking FAQ What is Wi-Fi Protected Setup?Where do I find my WEP key or WPA passphrase? What is an SSID?Where do I find my SSID? What is a network?How are home networks configured? Wireless network examplesWhy do I need an installation cable? Scenario 2 Wireless network with Internet accessHow do I attach the installation cable? How are infrastructure and ad hoc networks different?Finding the signal strength Requirements for all devicesHow can I improve wireless signal strength? Remove Obstacles Between the Access Point and the PrinterArrange the Network to Reduce Signal Absorption Remove Sources of InterferenceWhat is a MAC address? What is an IP address? How do I find the MAC address?What is TCP/IP? What is a key index?How to locate a printer IP address How do I locate IP addresses?Maintaining the printer Maintaining ink cartridgesChecking ink levels Aligning the printheadCleaning the exterior of the printer Cleaning the printhead nozzlesCleaning the scanner glass Troubleshooting Using the Service Center to solve printer problemsIf Troubleshooting does not solve your problem Setup troubleshootingPrinthead error Change the Language Using the Printer MenusIncorrect language appears on the display Remove and Reinsert the PrintheadSoftware did not install Reconnect the Printer Power Supply Print job does not print or is missing pagesCheck the USB Connection Make Sure the INK Cartridges are Inserted CorrectlyRemove and Reinstall the Printer Software Make Sure the Printer is not in Power Saver ModePrinter is printing blank pages Printer is busy or does not respondJams and misfeeds troubleshooting Cannot delete documents from the print queueCannot print through USB Paper jam in the printerPaper jam in the paper support Paper or specialty media misfeedsCheck Paper Condition Check Paper LoadingStreaks or lines on printed image Print troubleshootingPoor quality at the edges Copy and scan troubleshooting Computer slows down when printingPrint speed is slow Maximize Computer Processing SpeedCopier or scanner does not respond Scanner unit does not closePoor copy or scanned image quality Partial copies or scans of documents or photosMemory card troubleshooting Memory card troubleshooting checklistScan was not successful Scanning takes too long or freezes the computerNothing happens when a memory card is inserted Cannot print documents from a memory card or flash driveReinsert the Memory Card Check the Network ConnectionWireless troubleshooting Wireless troubleshooting checklistMove Your Access Point Away from Other Electronic Devices Resetting the wireless settings to factory defaultsCannot print over wireless network Check Your WEP KEY or WPA Passphrase Disconnect from VPN SessionContinue button is unavailable TRY Running the Installer Again Cannot print and there is a firewall on the computerWi-Fi indicator light is not lit Check PowerAllow the Wireless Installation to Complete Enable the PrinterCheck Security Keys Select the Wireless PortCheck Network Name Make Sure the Access Point is on Move Your Access Point to Minimize InterferenceMove Your Printer Check MAC AddressPing the Access Point to Make Sure the Network is Working Configure the Printer for Wireless Access Again Make Sure Your Computer can Communicate with the PrinterWireless print server not installed How to locate a printer IP address Make Sure the Wireless Port is Selected100 Resolving intermittent wireless communications issuesMake Sure Bidirectional Communication is Enabled 101 Check for Known Issues with the Wireless Router Check for Wireless Adapter Updates102 Change ALL Network Devices to the Same TypeIndex 103104 105 Dpof106 Ssid107 VPN