Wireless troubleshooting

SELECT THE CORRECT COMPUTER NAME FROM THE SCAN DESTINATION LIST ON THE PRINTER

MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE

If your wireless connection is down, then use a USB cable to connect your printer to your computer.

•“Wireless troubleshooting checklist” on page 88

•“Resetting the wireless settings to factory defaults” on page 89

•“Cannot print over wireless network” on page 89

•“The Continue button is unavailable” on page 91

•“Cannot print and there is a firewall on the computer” on page 92

•“Wi-Fi indicator light is not lit” on page 93

•“Wi-Fi indicator light is green but the printer does not print (Windows only)” on page 93

•“Wi-Fi indicator light is still orange” on page 94

•“Wi-Fi indicator light is blinking orange during installation” on page 95

•“Wireless print server not installed” on page 98

•““Communication not available” message displays when printing wirelessly” on page 98

•“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 100

•“Resolving intermittent wireless communications issues” on page 100

Wireless troubleshooting checklist

Before beginning to troubleshoot the wireless printer, verify the following:

•The printer, the computer, and the wireless access point are all plugged in and turned on.

•The wireless network is working properly.

Try accessing other computers on your wireless network.

If your network has Internet access, try connecting to the Internet over a wireless connection.

•Your SSID is correct.

Print a network setup page to verify the SSID the printer is using.

If you are not sure if your SSID is correct, then run the wireless setup again.

•Your WEP key or WPA passphrase is correct (if your network is secure).

Log into the wireless access point (wireless router) and check the security settings.

A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2 share the same security key.

If you are not sure if your security information is correct, run the wireless setup again.

•The printer and the computer are within the range of the wireless network.

For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access point (wireless router).

•The Wi-Fi indicator light is lit and is solid green.

•The printer driver is installed on the computer from which you are performing a task.

Troubleshooting