Dell 1501 owner manual Memory Problems, Other software problems

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Other software problems

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N —

•Ensure that the program is compatible with the operating system installed on your computer.

•Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

•Ensure that the program is installed and configured properly.

•Verify that the device drivers do not conflict with the program.

•If necessary, uninstall and then reinstall the program.

B A C K U P Y O U R F I L E S I M M E D I A T E L Y

U S E A V I R U S - S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S , O R CD S

S A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E S t a r t M E N U

S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

R U N T H E D E L L D I A G N O S T I C S — If all tests run successfully, the error condition is related to a software problem. See "Dell Diagnostics" on page 61.

Memory Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

I F Y O U R E C E I V E A N I N S U F F I C I E N T M E M O R Y M E S S A G E —

•Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

•See the software documentation for minimum memory requirements. If necessary, install additional memory (see "Memory" on page 92).

•Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory" on page 92).

•Run the Dell Diagnostics (see page 61).

I F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S —

•Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory" on page 92).

•Ensure that you are following the memory installation guidelines (see "Memory" on page 92).

•Run the Dell Diagnostics (see page 61).

Solving Problems

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Dell InspironAbbreviations and Acronyms Contents Microsoft Windows Logo Key Functions Configuring Power Management SettingsWhat You Need to Establish a Wlan Connection If you hear an unfamiliar scraping or grinding sound Ensuring Sufficient Power for Your ComputerProgram stops responding or crashes repeatedly If only part of the display is readable Using Microsoft Windows XP System RestoreResolving Software and Hardware Incompatibilities 104 103107 108Glossary Index Contents Finding Information Warranty informationSupport.dell.com Setup Diagram What Are You Looking For? Find It Here Click the topic that describes your problemClick the arrow icon Follow the instructions on the screenService call status and support history Microsoft Windows System Restore MicrosoftTop technical issues for my computer Frequently asked questionsAbout Your Computer Determining Your Computer’s ConfigurationAbout Your Computer Front View V I C E S T a T U S L I G H T S About Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Left Side View Right Side View Back View Connects an external VGA-compatible monitor Bottom View Connecting to the Internet Setting Up Your ComputerSetting Up Your Internet Connection Setting Up Your ComputerTransferring Information to a New Computer Click Finish and restart the new computer Click Finished and restart the new computer Connecting a USB Printer Setting Up a PrinterPrinter Cable Surge Protectors Power Protection DevicesLine Conditioners Uninterruptible Power SuppliesSetting Up Your Computer Adjusting Brightness Using the DisplaySwitching the Video Image Setting Display ResolutionUsing the Display Using the Keyboard and Touch Pad Using the Keyboard and Touch PadNumeric Keypad Key Combinations Speaker Functions Adjusting Keyboard SettingsMicrosoft Windows Logo Key Functions Opens the Search Results-Computer dialog boxCustomizing the Touch Pad Touch PadBattery Performance Using a BatteryUsing a Battery Microsoft Windows Power Meter Checking the Battery ChargeCheck the Battery Charge Check the Battery HealthLow-Battery Warning Conserving Battery PowerPower Management Modes Standby ModeHibernate Mode Configuring Power Management SettingsReplacing the Battery Charging the BatteryStoring a Battery Using Multimedia Using MultimediaPlaying a CD or DVD Adjusting the Picture Adjusting the VolumeCopying CDs and DVDs Using Blank CDs and DVDs How to Copy a CD or DVDMedia Type Read Write Rewritable Helpful TipsInstalling an ExpressCard Using CardsUsing Cards ExpressCardsRemoving an ExpressCard or Blank Media Memory Cards Installing a Media Memory CardRemoving a Media Memory Card Physically Connecting to a Network or Broadband Modem Setting Up a NetworkSetting Up a Network Wireless Local Area Network Wlan Network Setup WizardChecking Your Wireless Network Card What You Need to Establish a Wlan ConnectionSetting Up a New Wlan Determining the Wireless Network Device Manager Connecting to a Wireless Local Area NetworkCompleting the Connection to the Wlan Enabling/Disabling the Wireless Network CardSetting Up a Network Securing Your Computer PasswordsSecurity Cable Lock Securing Your ComputerIf Your Computer Is Lost or Stolen Computer Tracking SoftwareDell Diagnostics Solving ProblemsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveOption Function Tab Function CD and DVD drive problems Drive ProblemsProblems writing to a CD/DVD-RW drive Hard drive problems Mail, Modem, and Internet ProblemsIf you hear an unfamiliar scraping or grinding sound Error Messages Characters in filenames Solving Problems Solving Problems Keyboard Problems ExpressCard ProblemsWindows taskbar. Ensure that the card is listed ManufacturerUnexpected characters External Keyboard problemsComputer does not start up Lockups and Software ProblemsComputer stops responding Program stops responding or crashes repeatedlyOther software problems Memory ProblemsPower Problems Network ProblemsCommunication exists. Replace the network cable Ensuring Sufficient Power for Your Computer Printer ProblemsSound and Speaker Problems Scanner ProblemsNo sound from integrated speakers No sound from external speakersNo sound from headphones Touch Pad or Mouse ProblemsIf the display is blank Video and Display ProblemsIf the display is difficult to read Picture qualityDrivers What Is a Driver?If only part of the display is readable Identifying DriversUsing Windows XP Device Driver Rollback Reinstalling Drivers and UtilitiesUsing the Drivers and Utilities CD Resolving Software and Hardware Incompatibilities Restoring Your Operating System Using Microsoft Windows XP System RestoreSolving Problems Using Dell PC Restore by Symantec Before You Begin Using the Operating System CDDell Operating System CD Dell Drivers and Utilities CD Reinstalling Windows XP Adding and Replacing Parts Adding and Replacing PartsBefore You Begin Recommended ToolsBefore Working Inside Your Computer Battery-bay latch release Hard Drive Optical DriveTo replace the hard drive in the hard drive bay Returning a Hard Drive to Dell MemorySecuring clips Memory module Per connector Replace the memory module cover Modem Adding and Replacing Parts Hinge Cover Keyboard Wireless Mini-Card Mini-Card Antenna cables Antenna cable connectors 101 Install the replacement Mini-CardAdding and Replacing Parts 103 Coin-Cell BatteryDisplay 105 Lift the display up and away from the computer106 Identifying Your Computer Traveling With Your ComputerPacking the Computer 107Traveling by Air Travel Tips109 Contacting DellContacting Dell 110 111 112 113 114 115 116 117 118 119 120 121 122 123 Called from within Singapore or Malaysia only 124Website support.ap.dell.com 125 126 127 128 Printers, and Projectors for Relationship129 130 131 Specifications132 Ports and ConnectorsIn-1 Media Memory Card Reader MemoryCommunications 133Video AudioDisplay 134135 BatteryKeyboard Touch PadAC Adapter 136Physical 137Environmental 138 Entering System Setup Using the System Setup ProgramAppendix 139Commonly Used Options Changing the Boot Sequence140 141 Performing a One-Time BootComputer, Keyboard, and Display Cleaning Your ComputerTouch Pad Floppy DriveDell Technical Support Policy U.S. Only Definition of Dell-Installed Software and PeripheralsCDs and DVDs 143Definition of Third-Party Software and Peripherals FCC Notice U.S. OnlyFCC Class B 144PP23LA 145146 147 GlossaryGlossary 148 Device driver See driver 149Docking device See APR 150 151 152 NIC See network adapter 153154 System tray See notification area 155156 Video resolution See resolution157 158 159 IndexIndex 160 See also hard drive See also optical drive161 162 Problems programs and Windows163 164
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