Dell PP32LA, P168C, PP32LB specifications Troubleshooting

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The Dell Support Utility is customized for your computing environment.

The icon in the taskbar functions differently when you click, double- click, or right-click the icon.

Clicking the Dell Support Icon

Click or right-click the icon to perform the following tasks:

•Check your computing environment.

•View the Dell Support Utility settings.

•Access the help file for the Dell Support Utility.

•View frequently asked questions.

•Learn more about the Dell Support Utility.

•Turn off the Dell Support Utility.

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings.

For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™ Support screen.

Troubleshooting

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Troubleshooting Software and Hardware Automated Order-Status Service Contents Front View About Your ComputerKeyboard Security cable slot USB connectors Back View Battery Removal Wireless Switch Quick Setup Setting Up Your ComputerSetting Up Your Computer Connecting to the Internet Click Start→Internet Explorer→Connect to the Internet Setting Up Your Internet ConnectionUnder Network and Internet, click Connect to the Internet Transferring Information to a New ComputerMicrosoft Windows XP Operating System Microsoft Windows VistaTo transfer data to the new computer To copy data from the old computerNext To copy data from the old computer Microsoft Windows Vista Specifications USB Lvds Wxga WXGA+ Depending on operating conditions and can be Page G2 or lower as defined by ISA-S71.04-1985 Beep Codes TroubleshootingPower Lights ToolsCode Description Suggested Remedy Repetitive T a Error The hard drive cannot read the data Error MessagesDo not use these characters in filenames Troubleshooting Troubleshooting Click Uninstall Drive and try again System MessagesTroubleshooting Software and Hardware Problems Click Start→Help and Support Dell DiagnosticsFix a Problem section, click Hardware Troubleshooter Starting the Dell Diagnostics From Your Hard DriveTroubleshooting Power Problems Troubleshooting TipsFollow these tips when troubleshooting your computer Memory Problems Computer does not start up Lockups and Software ProblemsProgram crashes repeatedly Dell Support Utility Dell Technical Update ServiceTroubleshooting Troubleshooting Click Properties→Device Manager Reinstalling SoftwareDrivers Identifying DriversClick Start→My Computer→Properties→Hardware→Device Manager Reinstalling Drivers and UtilitiesReturning to a Previous Device Driver Version Properties Click the Drivers tab→Roll Back DriverAt the Welcome Dell System Owner screen, click Next You can restore your operating system in the following ways Using Microsoft Windows System RestoreRestoring Your Operating System Undoing the Last System Restore Starting System RestoreSelect Repair Your Computer Using Dell Factory Image RestoreDell Factory Image Restore Windows Vista Only Click Undo my last restoration and click NextClick Dell Factory Image Restore Using the Operating System MediaReinstalling Software Finding Information Dell Technology Guide About your operating system Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceAutoTech Service Problems With Your OrderAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Getting Help Index Express Service CodeIndex Index Index