Dell P168C, PP32LA, PP32LB Using the Operating System Media, Click Dell Factory Image Restore

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The System Recovery Options window appears.

3Select a keyboard layout and click Next.

4To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK.

5Click Dell Factory Image Restore.

NOTE: Depending upon your configuration, you may need to select Dell

Factory Tools, then Dell Factory Image Restore.

6On the Dell Factory Image Restore welcome screen, click Next.

The Confirm Data Deletion screen appears.

NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.

7Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next.

The restore process begins and may take 5 or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition.

8Click Finish to restart the computer.

Using the Operating System Media

Before you Begin

If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. See "Returning to a Previous Device Driver Version" on page 46. If Device Driver Rollback does not resolve the problem, use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver. See "Using Microsoft® Windows® System Restore" on page 48.

NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.

To reinstall Windows, you need the Dell™ Operating System media and the Dell Drivers and Utilities media.

Reinstalling Software

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Troubleshooting Software and Hardware Automated Order-Status Service Contents Front View About Your ComputerKeyboard Security cable slot USB connectors Back View Battery Removal Wireless Switch Quick Setup Setting Up Your ComputerSetting Up Your Computer Connecting to the Internet Click Start→Internet Explorer→Connect to the Internet Setting Up Your Internet ConnectionUnder Network and Internet, click Connect to the Internet Transferring Information to a New ComputerMicrosoft Windows XP Operating System Microsoft Windows VistaTo copy data from the old computer To transfer data to the new computerNext To copy data from the old computer Microsoft Windows Vista Specifications USB Lvds Wxga WXGA+ Depending on operating conditions and can be Page G2 or lower as defined by ISA-S71.04-1985 Beep Codes TroubleshootingPower Lights ToolsCode Description Suggested Remedy Repetitive T a Error The hard drive cannot read the data Error MessagesDo not use these characters in filenames Troubleshooting Troubleshooting Click Uninstall Drive and try again System MessagesTroubleshooting Software and Hardware Problems Click Start→Help and Support Dell DiagnosticsFix a Problem section, click Hardware Troubleshooter Starting the Dell Diagnostics From Your Hard DriveTroubleshooting Troubleshooting Tips Power ProblemsFollow these tips when troubleshooting your computer Memory Problems Computer does not start up Lockups and Software ProblemsProgram crashes repeatedly Dell Support Utility Dell Technical Update ServiceTroubleshooting Troubleshooting Click Properties→Device Manager Reinstalling SoftwareDrivers Identifying DriversClick Start→My Computer→Properties→Hardware→Device Manager Reinstalling Drivers and UtilitiesReturning to a Previous Device Driver Version Properties Click the Drivers tab→Roll Back DriverAt the Welcome Dell System Owner screen, click Next Using Microsoft Windows System Restore You can restore your operating system in the following waysRestoring Your Operating System Undoing the Last System Restore Starting System RestoreSelect Repair Your Computer Using Dell Factory Image RestoreDell Factory Image Restore Windows Vista Only Click Undo my last restoration and click NextClick Dell Factory Image Restore Using the Operating System MediaReinstalling Software Finding Information Dell Technology Guide About your operating system Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceProblems With Your Order AutoTech ServiceAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Getting Help Index Express Service CodeIndex Index Index