Dell PP32LA, P168C, PP32LB specifications Troubleshooting

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P R O G R A M

H A R D - D I S K D R I V E R E A D F A I L U R E The hard drive may be defective. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 36).

I N S E R T B O O T A B L E M E D I A The operating system is trying to boot to nonbootable media, such as a floppy disk or CD. Insert bootable media.

I N V A L I D C O N F I G U R A T I O N I N F O R M A T I O N - P L E A S E R U N S YS T E M S E T U P

The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program. See your Service Manual at support.dell.com for more information.

K E Y B O A R D C L O C K L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 36).

K E Y B O A R D C O N T R O L L E R F A I L U R E For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 36).

K E Y B O A R D D A T A L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 36).

K E Y B O A R D S T U C K K E Y F A I L U R E For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 36).

L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I R E C T Dell™

MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played (see "Dell Diagnostics" on page 36).

M E M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E

A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.

Troubleshooting

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Troubleshooting Software and Hardware Automated Order-Status Service Contents Front View About Your ComputerKeyboard Security cable slot USB connectors Back View Battery Removal Wireless Switch Quick Setup Setting Up Your ComputerSetting Up Your Computer Connecting to the Internet Click Start→Internet Explorer→Connect to the Internet Setting Up Your Internet ConnectionUnder Network and Internet, click Connect to the Internet Transferring Information to a New ComputerMicrosoft Windows XP Operating System Microsoft Windows VistaTo transfer data to the new computer To copy data from the old computerNext To copy data from the old computer Microsoft Windows Vista Specifications USB Lvds Wxga WXGA+ Depending on operating conditions and can be Page G2 or lower as defined by ISA-S71.04-1985 Beep Codes TroubleshootingPower Lights ToolsCode Description Suggested Remedy Repetitive T a Error The hard drive cannot read the data Error MessagesDo not use these characters in filenames Troubleshooting Troubleshooting Click Uninstall Drive and try again System MessagesTroubleshooting Software and Hardware Problems Click Start→Help and Support Dell DiagnosticsFix a Problem section, click Hardware Troubleshooter Starting the Dell Diagnostics From Your Hard DriveTroubleshooting Power Problems Troubleshooting TipsFollow these tips when troubleshooting your computer Memory Problems Computer does not start up Lockups and Software ProblemsProgram crashes repeatedly Dell Support Utility Dell Technical Update ServiceTroubleshooting Troubleshooting Click Properties→Device Manager Reinstalling SoftwareDrivers Identifying DriversClick Start→My Computer→Properties→Hardware→Device Manager Reinstalling Drivers and UtilitiesReturning to a Previous Device Driver Version Properties Click the Drivers tab→Roll Back DriverAt the Welcome Dell System Owner screen, click Next You can restore your operating system in the following ways Using Microsoft Windows System RestoreRestoring Your Operating System Undoing the Last System Restore Starting System RestoreSelect Repair Your Computer Using Dell Factory Image RestoreDell Factory Image Restore Windows Vista Only Click Undo my last restoration and click NextClick Dell Factory Image Restore Using the Operating System MediaReinstalling Software Finding Information Dell Technology Guide About your operating system Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceAutoTech Service Problems With Your OrderAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Getting Help Index Express Service CodeIndex Index Index