Dell P168C, PP32LA, PP32LB specifications

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Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back or bottom of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

60

Getting Help

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Troubleshooting Software and Hardware Automated Order-Status Service Contents About Your Computer Front ViewKeyboard Security cable slot USB connectors Back View Battery Removal Wireless Switch Setting Up Your Computer Quick SetupSetting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Click Start→Internet Explorer→Connect to the InternetTransferring Information to a New Computer Microsoft Windows XP Operating SystemMicrosoft Windows Vista Under Network and Internet, click Connect to the InternetTo copy data from the old computer To transfer data to the new computerNext To copy data from the old computer Microsoft Windows Vista Specifications USB Lvds Wxga WXGA+ Depending on operating conditions and can be Page G2 or lower as defined by ISA-S71.04-1985 Troubleshooting Power LightsTools Beep CodesCode Description Suggested Remedy Repetitive Error Messages T a Error The hard drive cannot read the dataDo not use these characters in filenames Troubleshooting Troubleshooting Click Uninstall System Messages Drive and try againTroubleshooting Software and Hardware Problems Dell Diagnostics Fix a Problem section, click Hardware TroubleshooterStarting the Dell Diagnostics From Your Hard Drive Click Start→Help and SupportTroubleshooting Troubleshooting Tips Power ProblemsFollow these tips when troubleshooting your computer Memory Problems Lockups and Software Problems Computer does not start upProgram crashes repeatedly Dell Technical Update Service Dell Support UtilityTroubleshooting Troubleshooting Reinstalling Software DriversIdentifying Drivers Click Properties→Device ManagerReinstalling Drivers and Utilities Returning to a Previous Device Driver VersionProperties Click the Drivers tab→Roll Back Driver Click Start→My Computer→Properties→Hardware→Device ManagerAt the Welcome Dell System Owner screen, click Next Using Microsoft Windows System Restore You can restore your operating system in the following waysRestoring Your Operating System Starting System Restore Undoing the Last System RestoreUsing Dell Factory Image Restore Dell Factory Image Restore Windows Vista OnlyClick Undo my last restoration and click Next Select Repair Your ComputerUsing the Operating System Media Click Dell Factory Image RestoreReinstalling Software Finding Information Dell Technology Guide About your operating system Getting Help Obtaining AssistanceTechnical Support and Customer Service DellConnect Online ServicesProblems With Your Order AutoTech ServiceAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Getting Help Express Service Code IndexIndex Index Index