Chapter 11
Solution: Make sure the paper is loaded correctly.
For more information, see:
“Load full-size paper” on page 18
Cause: More than one type of paper is loaded in the input tray.
Solution: Load only one type of paper at a time.
Cause: The
Solution: Make sure the
Paper is not picked up from the input tray
Cause: There is not enough paper in the input tray.
Solution: If the HP Photosmart is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. Follow the prompts on the display or the computer screen to continue your print job.
For more information, see:
“Load full-size paper” on page 18
Troubleshooting
Print troubleshooting
Use this section to solve these printing problems:
•Envelopes print incorrectly
•Borderless printing produces unexpected results
•The HP Photosmart is not responding
•The HP Photosmart prints meaningless characters
•Nothing happens when I try to print
•The pages in my document came out in the wrong order
•The margins are not printing as expected
•Text or graphics are cut off at the edge of the page
•A blank page came out while printing
•Ink is spraying the inside of the HP Photosmart when I print a photo
Envelopes print incorrectly
Cause: A stack of envelopes is loaded incorrectly.
Solution: Remove all paper from the main input tray. Load a stack of envelopes in the main input tray, with the envelope flaps facing up and to the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
94 Troubleshooting
