Software installation troubleshooting | HP D5300 guide

Solution: Load paper in the input tray. For more information, see:

“Load paper” on page 17

Software installation troubleshooting

Use this section to solve any problems you might encounter while setting up the HP Photosmart software.

This section contains the following topics:

•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

•The minimum system checks screen appears

•A red X appears on the USB connect prompt

•I received a message that an unknown error has occurred

•The registration screen does not appear

•Uninstall and reinstall the software

•Missing HP Photosmart Software

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Cause: The installation failed to run automatically.

Solution: If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1.From the Windows Start menu, click Run (or click Accessories, and then Run).

2.In the Run dialog box, enter d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.

The minimum system checks screen appears

Cause: Your system does not meet the minimum requirements to install the software.

Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

A red X appears on the USB connect prompt

Cause: Normally, a green check appears indicating that the USB connection is successful. A red X indicates that the USB connection failed.

Troubleshooting

Software installation troubleshooting

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HP D5300 manual Software installation troubleshooting, To start the installation from a Windows computer

Contents

HP Photosmart D5300 series Contents HP warranty and support Technical information HP Photosmart D5300 series Help Help HP Photosmart overview HP Photosmart at a glance Control panel features Label Icon Name and Description Display icons Use the HP Photosmart Software Overview Setup Guide Find more information Find more information To enable printer sharing on a Windows computer Computer connection informationSupported connection types Use printer sharing Connection How do I? How do Load paper Choose papers for printingRecommended papers for printing HP Premium Plus Photo Paper HP Advanced Photo Paper or HP Photo Paper HP Premium Inkjet PaperHP Bright White Inkjet Paper HP Inkjet-Printable CD/DVD Discs Load paper Papers to avoid Load full-size paper To load full-size paper Load up to 13 x 18 cm 5 x 7 inch photo paper Related topics Load postcards, Hagaki, or index cards To load postcards, Hagaki or index cards in the photo tray Load envelopes To load envelopes Load other types of paper Inkjet labels Load a CD/DVD HP CD/DVD Tattoo labelsTo load a CD/DVD on the CD/DVD tray Load paper Avoid paper jams Load paper Print from your computer Print from a software applicationTo print from a software application Make the HP Photosmart the default printer Change the print settings for the current jobSet the paper size Set the paper type for printing To set the paper size View the print resolution To view the print resolutionChange the print speed or quality To set the paper type for printing Change the page orientation Scale the document sizeChange the saturation, brightness, or color tone To change the page orientation Change the default print settings Preview your print job To change the default print settings Printing shortcutsCreate printing shortcuts Perform special print jobs Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab Print a borderless image Print a photo on photo paperTo print a borderless image To print a photo on photo paper Print custom CD/DVD labels To print directly onto a CD/DVDTo print a CD/DVD tattoo Print using Maximum dpi To print in Maximum dpi modePrint on both sides Print a multiple-page document as a booklet To print on both sidesTo print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order Reverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers To print on transparencies Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Expand Document Options, and then expand Printer Features Print a posterPrint a Web To print a poster Stop a print job To print a WebTo stop a print job from the HP Photosmart To stop a print job from the computer Windows 2000 users To stop a print job from the computer Windows Vista users Click Printers Print Use the photo features Photos Print photos from the control panel Print up to 13 x 18 cm 5 x 7 inch photosTo print up to 13 x 18 cm 5 x 7 inch photos Print enlargements To print an enlargement of your photo Save photos to your computer Edit photosTo save photos Share photos using HP Photosmart Software Edit photos using your computerRemove red-eye To remove red-eye from photos To share photos Maintain the HP Photosmart Work with print cartridges Handle the print cartridges Replace the print cartridges Choose the right cartridge combination To replace the print cartridges HP Photosmart Maintain the HP Photosmart Print a self-test report To print a self-test report Check the estimated ink levels Use a photo print cartridgeTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab Use the print cartridge protector Align the print cartridges Printer Toolbox appears Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the HP Photosmart Remove ink from your skin and clothing Reduce energy consumption when the HP Photosmart is off To enable the Standby/Off stateTurn off the HP Photosmart Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Troubleshooting Troubleshooting tipsCommunication problems over a USB connection Information on paper Information on print cartridges Clear paper jams To clear a paper jam from the Two-sided printing accessory To clear a paper jam from the front door Troubleshoot print cartridges To troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To clean the print cartridge contacts To replace the print cartridges Troubleshooting Troubleshooting Hardware setup troubleshooting Troubleshooting common setup issuesHP Photosmart will not turn on Solution Communication problems over a USB connection on HP Photosmart does not print Software installation troubleshooting To start the installation from a Windows computerMinimum system checks screen appears Red X appears on the USB connect prompt Received a message that an unknown error has occurred To retry the USB connection Uninstall and reinstall the software To uninstall from a Windows computer, methodRegistration screen does not appear To install the HP Photosmart Software Missing HP Photosmart Software Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printout has a horizontal band of distortion near the bottom Colors run into each other on the printout Printouts have horizontal streaks or lines Load full-size paper on Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaksPrintouts are slanted or skewed Print troubleshooting Paper is not picked up from the input trayEnvelopes print incorrectly Borderless printing produces unexpected results HP Photosmart is not responding Click Settings To check the printer driver status Nothing happens when I try to print HP Photosmart prints meaningless characters Cause The print carriage has stalled To check your margin settings Pages in my document came out in the wrong orderMargins are not printing as expected Text or graphics are cut off at the edge To preview the print layout Blank page came out while printing Memory card troubleshooting My memory card no longer works in my digital camera HP Photosmart does not read the memory card Photo light next to the memory card slots is blinking Photos on the memory card do not transfer to my computer CD/DVD print troubleshooting HP Photosmart does not detect the CD/DVD holder Troubleshooting HP Photosmart does not detect a CD/DVD on the holder HP Photosmart stalled while printing a CD/DVD Design is not centered on my disc Ink on the CD/DVD is not drying Errors HP Photosmart reports a CD/DVD size mismatch errorDevice messages CD/DVD holder is stuck in the storage area Carriage jam Carriage stall Mechanism error Firmware revision mismatch CD/DVD tray open CD/DVD tray misalignedInsert CD/DVD holder Open CD/DVD tray CD/DVD holder not found Two-sided printing accessory is missing File messagesCD/DVD not found Error reading or writing the file Unreadable files. NN files could not be readPhotos not found File not found Memory card error General user messages Card access error DisconnectedOut of disk space Use only one card at a time Card is inserted incorrectly Card is not fully insertedCard is damaged CD/DVD printing problem Paper messagesCD/DVD is upside down CD/DVD size mismatch Cannot load paper from input tray Ink is dryingOut of paper Paper jam, misfeed or blocked carriage Paper mismatch Wrong paper width Power and connection messages Communication test failedHP Photosmart not found Improper shutdown Two-way communication lost Print cartridge messages Low on ink Need alignment or alignment failed Print cartridge damaged or missing Troubleshooting Troubleshooting Print cartridge is not compatible Print cartridge is not intended for use in this deviceWrong pen in slot Troubleshooting HP warranty and support Warranty Before you call HP support Phone support period Placing a call After the phone support period HP Korea customer support Prepare the HP Photosmart for shipment HP warranty and support Specifications Technical information Type Paper weight Input tray Output tray† Paper use Material safety data sheets PlasticsRecycling program HP inkjet supplies recycling program Regulatory notices Regulatory model identification number FCC statement Toxic and hazardous substance table Declaration of conformity European Economic Area HP Photosmart D5300 series declaration of conformity Technical information Symbols/Numerics Index 146 147 148